LuckyHand Casino

LuckyHand Casino Review

LuckyHand Casino is the latest fresh face to hit the Australian online gambling market, having only launched its brand new platform just a few weeks ago. As is always the case with these rookie operators, there’s an air of excitement mixed with uncertainty surrounding this unknown quantity.

Does LuckyHand really have the chops to compete with the big dogs and establish itself as a premier Aussie casino? Our comprehensive review will aim to find out.

We’re taking an honest, unbiased approach to evaluate every facet that matters – the good, the bad, the awesome, the underwhelming. You’ll get the full uncensored rundown on whether this fresh-faced rookie is actually worth signing up for here.

Bonuses

Welcome Package

LuckyHand Casino provides a nice welcome bonus package to kick things off. After making a minimum deposit of just A$25, you’ll receive a 100% matched bonus worth up to A$450 in extra funds.

The 35x wagering requirements attached to this offer are quite reasonable and player-friendly compared to industry averages too. However, the maximum bet limit while playing through the bonus is a somewhat restrictive A$37.50 – higher than most would prefer.

Overall, it’s not an earth-shattering welcome bonus by any means in terms of sheer value upside. But LuckyHand covers the bases with fair terms, a low minimum deposit, and provides a solid burst of starter capital for Aussie punters to hit the ground running.

Reload Bonuses

Unfortunately, while LuckyHand does supply an enticing welcome package for newcomers, they seem to be dropping the ball a bit when it comes to providing ongoing reload bonuses and promotions for their existing Australian player base so far.

During our review, we could not find any information about recurring reload deposit matches, free spins, cashback offers, or any other incentives along those lines. It’s an area LuckyHand will hopefully look to improve and round out their promotional suite soon.

For an online casino just launching, the lack of any reload value-adds is a definite missed opportunity to attract and retain Aussie players over the long haul right now. More appealing offers for current members should be a priority.

Free Spins

Expanding on that lack of established promotions, LuckyHand Casino also does not appear to be providing any free spin bonuses or giveaways for pokie enthusiasts as part of their current offer slate either.

This is another area many other reputable Australian online casinos leverage heavily to drive engagement and keep things interesting. Free spins are a beloved perk, whether attached to welcome offers, reloads, or as part of random prize drops and tourneys.

Hopefully, LuckyHand’s bonus team has some free spin promotions and innovations up their sleeves in the near future. As is, pokie fans may find the ongoing value proposition lacking compared to other top-rated Aussie sites.

No Deposit Bonus

Rounding out their fairly barebones promotional offerings at this point, LuckyHand Casino is not currently advertising or providing any kind of no deposit bonus either – not even a minimal cash chip or free spins just for registering a new real money account.

While no deposit bonuses are never massive bankroll injections, they represent an easy win for players looking to get a risk-free taste of a casino’s software and games before committing any of their own money.

Casino Games

When it comes to the actual game library powering LuckyHand Casino’s platform, they’ve put together a respectable catalog of around 1,800 different titles sourced from about 48 different software suppliers across the industry. Reputable names like Wazdan, Pragmatic Play, Microgaming, and Spribe are all well-represented.

The gaming suite covers most major verticals too, like online pokies, RNG table games, live dealer tables, as well as some unique options like Crash games, Fishing titles, and more niche arcade-style releases. Robust filtering tools are provided to sort through all available titles by categories and themes.

With nearly 2,000 games on tap from a huge number of providers packed with innovative content, LuckyHand seems to have crafted a highly engaging and contemporary gaming suite capable of catering to all types of player tastes and preferences.

Pokies

Of that well-stocked 1,800+ game collection, a very solid portion – around 800 titles to be more precise – just so happens to be fully dedicated to online machines spanning all different themes, features, and formats.

Major iGaming developers like Pragmatic Play, Wazdan, and Habanero are all bringing their A-games with stacked portfolios of innovative releases on tap. You’ll find high volatility jackpot pokies, hugely popular Megaways mechanics, fruity classic-style Vegas vibes, and everything in between.

With hundreds upon hundreds of quality titles available across so many different proven studios, there’s no shortage of variety for Aussie pokie fanatics to enjoy at LuckyHand Casino. It’s a premium selection even the most discerning spinners can appreciate.

• Joker Jewels
• Gates of Olympus
• Cosmic Cash

Live Dealer Games

If you’d rather get your kicks through a more authentic, interactive live casino experience instead, get ready – because LuckyHand Casino is an absolute powerhouse in this particular vertical! We’re talking a staggering library of 949 individual live dealer tables streaming in from several elite live gaming studios.

Evolution Gaming, Pragmatic Play Live, Ezugi, BetGames.TV – all the biggest names in the live dealer space are duly represented here. Between them, you’ll find every possible variant of classic table games like roulette, blackjack, baccarat, along with poker rooms, game shows, and more niche experiences too.

To put it simply, LuckyHand Casino supplies one of the largest and most comprehensive live casino offerings we’ve ever encountered at an Australian-facing site. For fans of this immersive gambling format, it’s an absolute dream come true barely rivaled in this market.

Deposits & Withdrawals

Unfortunately, one glaring issue we encountered during our review of LuckyHand Casino is their complete lack of any clear and concise information provided regarding accepted payment methods for deposits and withdrawals.

On their banking page, the only obvious options displayed are logos for various cryptocurrencies like Bitcoin, Dogecoin, Ethereum, Tron, Ripple, and EOS. However, there are zero specifics listed about minimum/maximum transaction limits, processing times, or if traditional fiat banking options are even available for Australian players. This lack of transparency is very concerning.

For an online casino operating in a regulated market like Australia, having easily accessible banking method details with all the important information is a required baseline.

Withdrawal Time

Expanding on those payment option shortcomings, LuckyHand Casino also provides absolutely zero information or insight into what players should expect regarding withdrawal timeframes and velocities when cashing out any winnings they’ve accrued.

Details like estimated wait times for different banking methods, minimum cashout thresholds that must be met, maximum weekly/monthly limits, and other crucial withdrawal policy particulars are nowhere to be found on LuckyHand’s site during our auditing.

VIP Program

Another area LuckyHand Casino seems to be lacking is any sort of formal VIP program or scheme designed to properly recognize, reward, and incentivize their most loyal, valuable patrons over time.

During our LuckyHand review, we could not find a single mention of tiers, point accumulation structure, cashback rates, exclusive VIP host amenities – anything at all related to a premier loyalty program for high-stakes or high-volume players.

While not an absolutely crucial component, most reputable online casinos do make an effort to appeal to that lucrative whale segment via enhanced bonusing, VIP event access, and all the trimmings. LuckyHand may want to consider developing such an offering.

Sportsbook

In terms of providing a full-service sports betting experience for Australian punters, LuckyHand Casino’s offerings leave quite a bit to be desired based on our review findings.

Their site did showcase some rudimentary “Virtual Sports” games numbering around 70 different titles. However, these simplistic digital simulations of soccer, motorsports, horses, and the like can hardly be considered a legitimate or premium online sportsbook product.

For punters seeking a more authentic, data-driven sports gambling experience with thousands of live betting markets across real sporting events and competitions, LuckyHand, unfortunately, does not appear to be delivering that at this time.

Tournaments

While scouring LuckyHand Casino’s platform, we did stumble upon a section curiously labeled “PVP” – typically an acronym that denotes some form of player-vs-player competitive gaming or tournament infrastructure.

However, upon further inspection, this area contained no actual details or information alluding to any kind of real tournament series, scheduled events, or prize pool competitions of any kind that we could discern.

It’s possible LuckyHand could be planning or developing a more traditional casino tournament offering down the road. But as of our review, they did not appear to have any concrete products worth highlighting in this realm yet.

Account Verification

Another concerning lack of transparency on LuckyHand Casino’s part is the complete absence of any published information or guidelines related to their procedures for verifying player accounts and identities.

Without clearly outlined policies detailing accepted ID types, supporting documentation needs, timelines for completion, and other particulars, Australian players are left totally in the dark. The omission raises additional concerns about LuckyHand’s commitment to following industry best practices.

Is LuckyHand Casino Legit & Safe?

When it comes to evaluating the legitimacy, trustworthiness, and overall safety of LuckyHand Casino as an operator, there are certainly some causes for concern that prospective Australian players should be made aware of upfront.

First and foremost, LuckyHand’s claimed regulatory licensing originating from the Government of the “Autonomous Island of Anjouan, Union of Comoros” immediately raises some red flags. This is not an internationally recognized gaming jurisdiction with any sort of premier status or reputation.

While their website appears to be properly encrypted to safeguard users’ personal data and financial transactions, that barebones minimum security standard alone is not nearly enough to inspire confidence when dealing with such an obscure oversight body.

Customer Support

Customer support is always important when it comes to handling issues in a timely manner. We were delighted with the 24/7 customer support over live chat. While there isn’t a dedicated phone support, you can take advantage of the ticketing system which is available on LuckyHand’s website.

All you need to do is enter your email and write a message. You will receive a response within 24 hours, but we’d still prefer to contact the customer service team over chat. In case you want to, you can also leave an email, but considering the ticketing form, we think that won’t be necessary.

Mobile Casino

When it comes to assessing LuckyHand Casino’s product for mobile users who prefer gambling on the go, there are definitely some issues and shortcomings that quickly become apparent based on our review.

First off, LuckyHand has not released any dedicated mobile apps for iOS or Android devices as of yet. Their only option is accessing the platform through a web browser on your smartphone or tablet.

Unfortunately, the mobile web implementation leaves a lot to be desired too. The site fails to dynamically adjust its layout appropriately for smaller screen sizes. Games and menus display awkwardly, key features are missing, and we even experienced glitches during testing.