Rakoo Casino

Rakoo Casino Review

At first glance, Rakoo certainly isn’t the most visually appealing online casino. We don’t know if it’s the puke-green color scheme or the interface that feels far too busy than it needs to be, but something about it just doesn’t really seem awfully appealing to us. And while most of the time when it comes to online casinos judging a book by its cover is rather valid, that hasn’t always been the case every time.

So, is Rakoo Casino just as unpleasant on the inside as it is on the outside, or will this be one of the rare cases where looks can be deceiving? To find out, we decided to thoroughly investigate it, including its bonuses and promotions, additional features, safety and legitimacy, as well as, what else, the games! Once our investigation was complete, all that was left to do was to compile this thorough and comprehensive review that you’re reading right now.

So stick with us, dear reader, as we solve the mystery of Rakoo Casino!

Bonuses

Welcome Bonus – 100% Match up to AU$9,000 + 100 Free Spins

While most online casinos will offer their players a big welcome package containing bonuses covering the first three to five deposits, Rakoo Casino only has one, singular welcome bonus. And while it’s not strictly terrible, it can be a bit disappointing when examined through the lens of being the only one you’ll get as a new player.

When you make a deposit of at least AU$30, you’ll receive a 100% match up to AU$9,000 – a very high and satisfying upper limit mixed with a very disappointing match percentage. While high rollers who enjoy depositing thousands of dollars at once will find this bonus satisfactory, regular players (like you, statistically speaking) will simply not find enough here, as getting an extra AU$30 on an AU$30 deposit isn’t anything to write home about.

To make up for this, Rakoo Casino has also added 100 free spins, which you will receive after wagering your deposit once (so if you deposited AU$30 you’ll need to make wagers totaling AU$30 to get the spins). Those spins will be added to you in 4 daily batches of 25, and the good news is that they aren’t just tied to one game, you can pick and choose from a very decent number of participating pokies.

Speaking of extra conditions, once you have your bonus and have used up your spins, it’s time to start worrying about the wagering requirements. You’ll have to wager both your bonus and the free spins winnings x40 times, which is above average and will likely make it less likely to withdraw your bonus. Even if you complete them, you can only withdraw up to AU$75 from the free spins winnings.

Reload Promotions at Rakoo Casino

As mentioned earlier, Rakoo Casino only has one welcome bonus – and to make up for that, it will instead have multiple reload promotions that players who have already used up their welcome offer can still claim new bonuses. As the name suggests, these offers will “reload” upon being used, allowing you to claim them over and over again.

At the moment, you can receive two such bonuses – one will grant you a 50% match up to AU$9,000 every Friday, and another, up to 100 free spins every Monday (the bigger the deposit, the more spins you’ll fetch). In addition, you’ll be entitled to a 15% weekly cashback that you can claim every Tuesday which will cover a portion of your losses throughout the past week.

While these promotions are nothing special, it’s at least reassuring that you’ll have repeat access to them, which somewhat makes up for the lack of a proper welcome package.

Games

Bonuses are one thing, but what truly matters in the world of casinos (online or land-based) is, of course, the game selection! That’s what we’re here for, and if the games are disappointing, not even the best bonus in the world can salvage them. And, unfortunately, much like the welcome offer, this part is a bit of a hit-and-miss.

The hit part is certainly the pokies – we’ll go into this a little later in our review, but the selection of pokies is the highlight of Rakoo Casino, and something that we ended up really enjoying about it. The rest of it, however, wasn’t enough to hold our attention. While there are some live games and table games, we didn’t feel like they’d be enough to satisfy gamblers who prefer playing blackjack and hold’em over pokies.

And as for sports betting and other similar features, just forget about it. Rakoo Casino is, well, a a casino – and as such solely focused on casino games, without anything else to sweeten the pot a little bit. If you’re the type of player who prefers to try a little bit of everything at a gambling site, then Rakoo isn’t going to be the one for you.

Pokies

As of the time of writing, Rakoo Casino is home to just over 2,000 pokies – at least, that’s how many we can see from Australia. Too many online casinos will display all of their games, leading to a confusing experience where most of what’s displayed isn’t even playable by Aussie players, so we’re very happy that Rakoo Casino trimmed the fat and is only showing you the games you can actually play.

What’s here isn’t bad at all, either! You’ll be able to enjoy the games by most of the big providers, such as BGaming, Yggdrasil, IGTech, Mascot Gaming and more. A majority of titles in the casino’s repertoire come from Kagaming, which is a less popular, but still very high-quality provider whose titles you shouldn’t skip.

If you’re a new player that isn’t quite sure where to begin when it comes to pokies, you can also use the various filters that Rakoo Casino has set up. You can filter the games through provider, feature (for example, Megaways), even series (like the “Book of” pokies). Overall, we were very impressed by the variety and diversity on display, and we trust that most players will be very entertained by this portion of the site.

Live casino

Sadly, the live section of the site isn’t nearly as good as its collection of pokies – as of the time of writing, you’ll only have access to 17 different rooms, which won’t be nearly enough for most players (especially since those rooms will often have limited capacity). Despite the fact that these rooms come from multiple different providers (Atmosfera, XProGaming and Vivogaming to be precise), the number of games is still very insufficient.

The silver lining here is at least that there’s a decent enough variety of live games, even if their number is very small. Besides blackjack, baccarat and roulette (which are really the cornerstones of any live casino section anywhere), you’ll also be able to find andar bahar, sic bo, hold’em, teen patti, keno and dragon tiger, alongside Atmosfera’s “Music Wheel” game show. Again, this number of games isn’t enough, especially since we only have one room per game, but at least there is some variety to be had.

Deposits & Withdrawals

While we weren’t too pleased with Rakoo Casino’s games, the same absolutely can’t be said about their payment options, which are thoroughly fantastic! The amount of choice you’ll be able to get when it comes to your deposit methods is just insane. Granted, not all of them are particularly popular in Australia (and some aren’t even available), but even with that in mind, there is still no shortage of ways to deposit or withdraw.

You can do so via your bank card, direct bank transfer, an impressively large number of e-wallet solutions, even some pre-paid solutions (like Neosurf). We honestly couldn’t ask for a richer selection if we wanted to! On the flipside, the crypto deposit options are a bit scarce, with just five currencies available – however, it’s worth noting that these 5 are the most popular ones. For a site that doesn’t explicitly bill itself as a “crypto casino”, we certainly feel that they’re more than enough.

Withdrawal time

It shouldn’t come as a surprise that the time you’ll spend waiting for your money will depend entirely on the method you choose to withdraw with. Of course, all methods will have a few days’ worth of delay as Rakoo Casino processes the transaction, but the real question is, how long will it take for you to receive your winnings after they’ve been sent out?

If you’re withdrawing via crypto (like Bitcoin) or e-wallet (like Skrill), then the answer is “a few minutes to an hour”. These types of services typically work independently of banks, which means that they aren’t subject to a lot of verifications – especially crypto, which is subject to no oversight whatsoever. However, they’re less convenient than withdrawing via your bank card or direct bank transfer. If you opt for the latter, though, be prepared to wait 3 days to a week for your money.

VIP Program

Rakoo Casino, much like many others, offers a dedicated VIP program that is intended to reward currently existing players who have remained loyal for a while. The way the program works isn’t anything unusual: for every AU$30 you wager at Rakoo you’ll receive 1 point. Once you accumulate enough points, you’ll reach the next level, until you achieve the level cap.

Each of those levels will bring with it some new perks that you’ll be able to make use of. Those will include higher withdrawal limits, cash bonuses, a dedicated VIP manager, exclusive bonuses, higher bet limits for bonuses and many more. While this program is nothing that we haven’t seen a million times before at other casinos, we’d be lying if we said that it’s a terrible one. For what it’s worth, if considered as just a side thing rather than a main attraction that you’d be actively working towards, it’s a pretty decent addition.

Tournaments

Like most modern casinos, Rakoo has recognized the importance of including tournaments within its repertoire of offerings – which makes sense, given that its main strength is by far its vast pokie section. By accessing the “Tournaments” page from the side panel of the casino you’ll be instantly given access to a list of active competitions that you can participate in with a single click.

While most of the tournaments on display are exclusive to the casino, a few of them will come from the pokie providers themselves, such as “drops and wins”-type promotions. This creates a very nice variety of content for tournament lovers to indulge in, all of which will present them with tangible cash rewards if they make it to the top of the leaderboard. Overall, we don’t have much to say about this section except that it’s there, and it’s pretty decent!

Verification

Oh no! You were just about to withdraw from Rakoo Casino for the very first time, but your whole account got frozen! What rotten luck! Well, actually, this isn’t luck at all – in fact, it happens to everyone who tries to withdraw from an online casino. To comply with money laundering laws, every casino must verify the identity of its players before it allows them to withdraw even a cent. Rakoo Casino is no exception.

But how can you verify your identity in order to withdraw? It’s simple: you’ll need to present the site with several documents, including a proof of identity (like your passport or driver’s license) and a proof of current address (like a bank statement or utility bill from the last 6 months). In addition, you will also need to verify the payment method you used to deposit, but how that’s done will be told to you in an e-mail once you trigger the verification procedure.

With all documents procured, all you’ll need to do is take photos and send them over to the casino staff. While in rare situations you might be required to produce additional paperwork, most of you will be verified within 48 hours and can then withdraw.

Is Rakoo Casino Legit & safe?

Every online casino should have a license proving that it is regulated by a gambling authority, like Curacao, Malta or the UK. While this isn’t mandatory as far as Australian casinos are concerned (our government isn’t knowledgeable enough about casinos to demand it), it’s proof that the site is willing to hold itself accountable and put something at risk to prove that it’s legitimate. If it doesn’t have a license, and its parent company is located in a country far from Australian jurisdiction, there’s nothing you can do if you get scammed.

However, many online casinos don’t like to be held accountable – they want to have the freedom to do as they please, but paradoxically, also want to have the player trust that comes with being licensed. As such, they’ll register their company in Costa Rica, and then present us with the business registration number as if it’s a casino license. But it’s not. Costa Rica is very lax when it comes to registering international companies on its territory, but one thing it isn’t is a casino regulator. It will not penalize a casino registered in its territory in any way.

As you may have guessed, Rakoo Casino falls precisely into this territory of “pretending to have a license” by being registered in Costa Rica. It’s a real shame, since it comes across as far more deceitful than not having a license at all.

Customer support

If you’re experiencing any problems with Rakoo Casino, or simply have questions about it whose answers we didn’t provide here, it’s always a great idea to contact them directly. You can do so via live chat, which is accessed from the menu on the left. After selecting it, you’ll see a pop-up with a live chat window where you can type up your inquiry and receive an answer in real time from a member of the casino’s staff.

If you aren’t too keen on live chat, or simply don’t have an urgent enough problem, then your other option is to send an e-mail, just like in the good old days! You’ll have to do so through your inbox, as the site doesn’t currently support submitting tickets via a form, but that’s hardly something worth complaining about.

Mobile casino

Most online gamblers today prefer to enjoy casino games via their phones rather than their desktop computers like was the norm 10+ years ago. And while Rakoo Casino will give you the option to do that with a dedicated mobile site, said mobile site just isn’t very good.

We’ve made it no secret that even on its best day, Rakoo Casino’s interface is a little difficult on the eyes – but that goes double when it’s all squished up into a small screen it wasn’t really made for. On top of that, there was a weird bug we encountered on mobile where sometimes pages didn’t load unless refreshed, which was very annoying.

If you can help it, stick with desktop for this one.