Royal Stars Casino

Royal Stars Casino Review

Stars are prestigious, royalty is prestigious, so royal stars must carry the most prestige out of all of them, right? That’s certainly what the creators of Royal Stars Casino must have been thinking when they settled on a name for it, perhaps not realizing that it’s not enough to just give the illusion of prestige. You have to earn it!

And who decides whether a casino is prestigious or not? Well, that would be… You, of course! But we’re here to help you make that judgment by closely evaluating the casino’s games, bonuses, features, payment options and more. All so you can, by the time you’ve finished reading the review, have the most comprehensive picture possible!

So, is Royal Stars Casino worthy of being stalked by the paparazzi, or is it just completely washed up?

Bonuses

Choose Your Welcome Bonus

Everyone looks for different things in a welcome offer. Some prefer a bonus that they’d rather just spend on testing out the pokies and casino offerings, while others want one that they can actually withdraw. Well, Royal Stars Casino seeks to please both types by offering you the choice between two different bonuses, each with its own pros and cons.

The first bonus will net you a grand total of 375% match up to AU$1,500, as well as 200 which is already a pretty sweet deal no matter how you look at it. Of course, you won’t get it right away – it’ll be spread through your first 4 deposits, like this:

The free spins can be played on the pokies “Big Bass Bonanza”, “Chicken Madness” or “Jungle Stripes”. And as for the wagering requirements… Well, there aren’t any. In exchange for a smaller bonus, you get a wager-free bonus that doesn’t expire, so you can truly use it to explore the casino and all of the games that it offers. Of course, this isn’t “free money” – the bonus is sticky, meaning that it can never be withdrawn, and any withdrawal requests will cancel it. But since it doesn’t expire either, it certainly has its purpose.

But what if you want something more traditional? Well, you can get a different bonus that can be withdrawn, as long as you wager the entire amount (bonus plus deposit) x30 times. If you aren’t able to, it’ll eventually expire… But, in exchange for that, you’ll actually gain a slightly bigger bonus over your first four deposits:

Yep – your total maximum deposit is essentially doubled! Overall, while neither of those bonuses are very likely to be withdrawn, they’re quite sufficient, and we can’t act like their numbers aren’t very impressive! Ultimately, which one you select is up to you, but they both have their distinct purpose, and we can only praise Royal Stars Casino for that.

Games

To say that Royal Stars Casino offers a wide variety of games would be an understatement. The casino provides literally thousands upon thousands of games, the vast majority of which are available to Australian players! Whether you’re interested in pokies, live casino or traditional table games, chances are you can find at least a few games to waste hours on.

Despite the site’s slightly clunky interface, it’s actually fairly easy to find everything you need, as there are plenty of filters that allow you to narrow down this massive list to just the games that you want to see. On top of that, the categories at the top of the site already do a great job at directing you where you need to be.

The only downside here comes not from the games selection, but from the sports betting section – which, unfortunately, only allows betting on virtual sports and e-sports, at least for Aussies. And while that’s certainly disappointing, we know for a fact that most of our readers would be more interested in the casino section than the betting one, and there’s certainly plenty to love there.

Pokies

Let’s not mince words here: if there’s a good pokie out there, you can probably find it at Royal Stars Casino. We don’t typically like to exaggerate things, so believe us when we said we were beyond impressed with the selection.

Even at a glance, it’s easy to find classics such as “Jammin’ Jars”, “Buffalo King”, “Book of Dead”, “Mental”, “Money Train 3” and many more recognizable names. And if you take the time to actually dig a little deeper into the catalog, you’re bound to find something a bit more obscure that you’d still fall in love with all the same!

Of course, the same applies to jackpots – and there’s over 800 progressives to discover and enjoy! Titles like “Golden Dragon Inferno”, “King of Thunder”, “Goddess of Egypt” and “African Sunset” are only some of the offerings available at Royal Stars Casino that will bring you a grand prize, should you be lucky enough to snag it!

Live casino

The live casino offerings at Royal Stars Casino are actually rather impressive! The casino currently offers more than 750 live casino rooms to Australian players, brought by 18 different providers. Those include less known companies like Skywind and HollywoodTV, but the ones that are bound to catch your eye (as they did ours) are Evolution Gaming and Pragmatic Live.

They are, without a doubt, the best live casino providers on a global scale, and just between the two of them, even without touching any of the other games on display, They provide nearly every casino game you can think of, including baccarat, blackjack, keno, roulette, sic bo, tiger dragon, Texas Hold’em and many more!

But their true strength, especially when it comes to Evolution Gaming, lies in their ‘game shows’. Games such as Crazy Time, Monopoly Live and Gonzo’s Treasure Hunt are all available and bound to grab the eye of quite a few players, even those who typically don’t like casino games. There truly is something for everyone here!

Deposits & Withdrawals

The first thing you’ll do after signing up for an online casino is make your first deposit. After all, you need chips to play, and on top of that, that’s how you’ll get your first bonus! As such, it can always be disappointing when you reach that step and find out you can’t actually complete your deposit because the casino doesn’t support your preferred payment method!

That’s why it’s vitally important to inform yourself of the casino’s available payment methods before you sign up, not after. So, how does Royal Stars Casino fare? Honestly, it’s a bit of a mixed bag. While you can make a deposit using your bank card (such as MasterCard or Visa), alternative options are rather lacking. It’s not possible to use many popular e-wallets (like Neteller, Skrill or AstroPay), nor any pre-paid vouchers.

The focus here is clearly more on crypto deposits than flat currency ones, and if you’re a Bitcoin enthusiast, you’ll find a lot to love here. You can make both deposits and withdrawals with 8 different coins ranging from very popular to quite obscure, and while there are some notable omissions (like DOGE), you can rest assured you’ll probably find your preferred crypto coin on the list.

Withdrawal time

How it’ll take for you to withdraw your winnings from Royal Stars Casino will depend entirely on what method you’ve selected to withdraw with. Usually, that’ll be the same method you’ve deposited with (so for example, if you made a deposit using Bitcoin, you’ll be able to withdraw only in BTC), and since they all have different withdrawal times, this is something to consider.

Generally speaking, both crypto and e-wallets (like eZee Wallet) should be pretty fast. Royal Stars Casino claims you’ll receive your winnings within 24 hours of your cash-out request being approved, and we have no reason to doubt that. Cards will be a bit slower, taking about three to five business days.

When it comes to bank transfers, the casino claims it’ll take no more than a day, but in our experience, that’s never really the case. As you probably know if you’ve ever waited for a bank transfer, it takes quite a few days for it to arrive in your account, and the process is even longer for casino withdrawals. As such, we would avoid using bank transfer when depositing at the casino.

VIP Program

There are many ways to reward a loyal player at a casino, but perhaps the most common one is offering them certain privileges that ‘peasants’ don’t really have access to. We joke, but that’s essentially what VIP programs are in spirit – the more you play, the more perks you unlock that can, potentially, make your casino experience even better.

True to their name, Royal Stars Casino doesn’t shy away from inviting their best players into the royal family. Those who are fortunate enough to join the VIP program will gain access to a VIP only chat lobby, unique bonus offers, a personal account manager, higher free spins value and even more perks. Who can say no to that, right?

If you’re already planning on how you’ll be spending your time on the VIP throne, we’ve got to tell you that there’s a catch. There are no set requirements for joining the VIP program, you just get invited once the casino’s managers have decided that you deserve getting in. Maybe it’ll happen if you wager enough in a certain time period, or maybe when you deposit a certain amount, or maybe it’s when a magic 8-ball in the owner’s office shows your name.

It doesn’t seem like even the customer support agents are aware of how you get into the program, which means that, for all we know, it doesn’t even exist. Which doesn’t exactly make us confident or excited to go out there and spin some pokies in an attempt to get in.

Tournaments

You might be surprised to hear just how many players are into pokie tournaments these days! Then again, you might not be, if you’re one of those players who enjoy ascending the leaderboard and scoring the top spot while spinning pokies! Tournaments have become so popular that nearly every modern casino offers them in some form or fashion.

So, how do they fare at Royal Stars Casino? The answer is… They don’t. As of the time of writing, Royal Stars Casino doesn’t actually offer any kind of tournaments. This, of course, includes not only pokie tournaments, but also those based on other casino activities, like live casino or poker. We know that this isn’t what many players wish to hear, but the best we can do is promise to keep an eye on the situation and update our review if it changes.

Verification

If you attempt to make a withdrawal from Royal Stars Casino, it’ll almost certainly be rejected. Don’t worry, they don’t have a bone to pick with you in particular – it’s just that, to comply with money laundering laws, all casinos need to perform a verification procedure and obtain evidence about their players’ identity and personal information. It’s certainly a bummer, especially when you’ve reached such an exciting milestone, but there’s no way around it, just through it.

So, what does the verification entail? Well, you’ll need to present a number of documents to the casino that prove you are who you say you are. One of them will be a proof of identity, which can be your personal ID card, passport or driver’s license, any kind of photo ID will do. The other will be a proof of address, like a utility bill or delivery receipt, something that shows both your name and address.

But that’s not all. Depending on how you deposited, you may also need to prove ownership of your payment method. If you deposited using a bank card, you’ll need to show pictures of your card from both sides (including your signature) with some of the numbers blacked out to protect it. If you used an e-wallet instead, you’ll have to provide a screenshot of the main page of its interface which clearly shows your real name and e-mail address. If you used a bank transfer, you’ll need a bank statement showing your name and BIC/IBAN which prove it belongs to you.

And if you deposited using crypto, you can exhale a sigh of relief because crypto wallets are not verified. You’ll still need to verify your identity and address, though!

Is Royal Stars Casino Legit & safe?

We can’t blame you for being concerned about your safety when exploring a new online casino – if anything, we commend you! Safety is never overrated, and especially given how harsh AU laws are on unlicensed casinos, it’s always important to make sure that the casino you’re playing at is legal. That’s why we at casinoaustraliaonline.net always take great care to verify the licenses and authenticity of every casino we review.

As always, we investigated Royal Stars too, and the verdict is in: the casino is fully legal and licensed! We double-checked to make sure, but everything checks out, and we can confirm that the license is genuine. On top of that, Royal Stars Casino itself seems to have a very good reputation with players, without many complaints over unpaid winnings.

Not convinced? As always, we encourage you to do your own research rather than just take our word for it! Committing to a casino is a big deal, and you need to be certain of that choice. All we can say is that, in our book, it passed every verification we could throw at it.

Customer support

Contacting the customer support team is something that nobody actually wants to do, but it’s also something that all of us need to do at one point or another. Whether it’s casinos or any other piece of technology, things just kind of break! Which is why it’s important for the support team to be able to fix them on their side without much hassle.

Overall, our experience with the Royal Stars Casino support team was a little mixed, so don’t expect them to magically solve every single problem. The support representative we connected with didn’t have the answers to all of our questions, but beyond that, seemed knowledgeable enough to be able to solve relatively minor issues.

If you experience a problem, the best way to reach out is by using the live chat feature. You won’t miss it, you’ll get a message from the casino’s bot even when you’re just casually exploring, whether you want to or not. Beyond that, if chatting isn’t quite your thing, you can also write them an e-mail or submit a ticket directly through the site. Unfortunately, contacting them via phone isn’t currently supported.

Mobile casino

We’re willing to bet you’re reading this review from your phone at the moment, right? If so, then you’re probably deeply curious about how the casino functions on mobile. The good news is that most casinos nowadays tend to develop their mobile versions first, which means that phone gamblers will actually have a better experience than desktop players.

Royal Stars Casino’s mobile version is extremely well designed, with all of the games categories on top and everything else tucked away in a side menu. The one thing that’s rather unfortunate is that the casino was rather slow to load, taking several seconds to switch between pages or fully open games. This is also an issue with the desktop version, but it’s especially pronounced on a device that typically does everything without any delays.

If this doesn’t bother you, though, you’ll be pleased to know that the casino doesn’t have any official apps that you need to download. Instead, just accessing the Royal Stars Casino site through your browser will be enough to give you the full experience. If that’s how you typically gamble, there’s no reason to assume this site will leave you disappointed!