SuperCat Casino

SuperCat Casino Review

One could make a very solid argument that the Internet wouldn’t be what it is today without cats. Think about it – ten, even twenty years ago, when you first started browsing it, chances are some of the most popular things you found were funny cat videos and memes about cute kitties wanting cheeseburgers.

As such, when it comes to an ONLINE casino, picking what is essentially the mascot of the online space as your theme isn’t the worst idea in the world! We were impressed,, but the question remains – is the rest of SuperCat Casino just as clever? To find out, we decided to thoroughly investigate the casino’s bonuses, games, features, terms and conditions and more to help you decide whether it’s worth signing up for!

So, does SuperCat Casino make us purr, or is it best left in the litter box?

Bonuses

Welcome Bonus – Up to AU$1,500 Match Bonus

It’s not uncommon for an online casino to provide its players with some kind of really big, great offer if you make your first deposit. It’s a way to incentivize guests to become members and actually put money down on the casino, taking what is probably one of the most important steps as far as their relationship with the casino is concerned.

However, the way SuperCat Casino approaches welcome bonuses is most certainly very unusual. At most casinos, when you deposit some money for the first time, you’ll get a bonus. That’s about it, it doesn’t matter when precisely you deposit as long as you buy some chips. At SuperCat Casino, however, the timing makes all the difference. While you’ll receive the same bonus, up to AU$1,500, your match percentage and minimum deposit will both depend on how fast you were to deposit.

If you make your first deposit in the first 168 hours after making your account, you’ll receive a 200% match, and you’ll need to deposit AU$25 or more to claim the bonus. However, if you take longer than 168 hours, but less than 216 hours, the conditions will change, and now you’ll only receive a 150% match with a minimum deposit of AU$60. If you wait even longer, but less than 240 hours, you’ll receive the worst bonus, which is 100% match with a minimum deposit of AU$120 (crazy high!) And if you wait more than 10 days, well… Too bad. No welcome bonus for you.

Honestly, we can’t explain why SuperCat Casino have chosen to structure their bonuses in such a way. Especially since they haven’t actually done so in other regions – players from countries outside of Australia will get much more traditional bonuses. Honestly, we aren’t a fan of it. Pressuring players into depositing early by withholding their bonus from them if they don’t feels really predatory.

Reload Promotions – Unique Bonuses on Wednesday, Friday and Sunday

If you missed your chance to claim a first deposit bonus at SuperCat Casino, or even if you didn’t, but already used up your bonus, then don’t fret! You can still claim a separate bonus thrice a week, depending on when you deposit.

Every Wednesday, you’ll be rewarded with a 25% match bonus if you deposit at least AU$30. On Friday, if you make a deposit of at least AU$120, you’ll get a 50% match on it. And on Sunday, if you deposit at least AU$225, you’ll receive a “whole” 75% match on that amount.

Obviously, these numbers are very poor and not particularly worthwhile. At other casinos, you can get a far bigger reload match bonus for a much smaller deposit, and you won’t even need to contend with crazy wagering requirements. That’s right – to withdraw your bonus, you’ll need to wager it x40 times, which will be next to impossible.

Overall, while the first deposit bonuses are rather weird and a little weak, the reload promotions are straight up a waste of time and money. No two ways about it.

Games

Bonuses are great and all, but let’s not kid ourselves – you’re here for the games! So, how does SuperCat Casino fare when it comes to its pokies, table games and other playable offerings? Well… It depends entirely on what you’re looking for.

In terms of both pokies and live casino, we’re afraid to say that the selection is rather mediocre. The casino overall offers plenty of games, but not too many that are worth actually betting any real money on. The situation is a bit better on the non-live table games front, but not by much.

What might catch a lot of players’ attention, though, is the wide selection of non-traditional games. Skill-based pokies, crypto games, bingo machines and many more oddities are all available. So while the more traditional forms of casino games are a bit lackluster here, if you’re feeling brave and experimental, you might find more here than you suspected!

Pokies

To be completely honest, we weren’t particularly impressed by the pokies selection of SuperCat Casino. Its owners have clearly emphasized quantity over quality, with dozens upon dozens of operators and thousands of pokies… Most of which are rather mediocre, to put it gently. While they perhaps assumed players would be very impressed by the sheer number of pokies on display, in reality, the only thing it achieves is to make it much more difficult to actually find something worth playing.

And there are certainly games there worth playing, even if they’re few and far in between. IGTech’s “Wolf Treasure”, BGaming’s “Elvis Frog” series, Betsoft’s “Golden Dragon” and EvoPlay’s “Midnight Show” are all present and accounted for, and we know that all of these titles have dedicated fanbases. But when you need to sift through hundreds of fruit machines and generic knock-off pokies, it just becomes way more hassle than it’s worth.

Live casino

The live casino section of SuperCat Casino, while nothing particularly spectacular, should be enough to satisfy the tastes of most players. The primary live rooms provider is Lucky Streak, and they offer a decent enough variety of casino games. You can, of course, expect to find roulette, blackjack, baccarat and all of the other table classics, but less famous titles like tiger dragon and keno are also present.

However, if you’re looking for live pokies, game shows or other “out of the box” live casino games, prepare to be disappointed. While there are a select few of them to choose from (like “Music Wheel”), for the most part SuperCat Casino tends to focus on more traditional experiences, like the ones you’d find at a regular brick and mortar casino.

Deposits & Withdrawals

We at casinoaustraliaonline.net have always believed that it’s vitally important for online casinos to provide as many payment methods as possible. After all, depositing is the most boring part of the online casino experience, and the easier, faster and hassle-free it is, the better. No one wants to waste time creating an account at some obscure e-wallet just because the one they prefer to use isn’t supported!

So, with that in mind, how does SuperCat Casino fare? Well… Not bad, but it could be much better. Players will be able to deposit using their bank card (or via a direct bank transfer), a select few e-wallets (chief among which being Skrill and Neteller) and two whole crypto coins, which can only be used for deposits and not for withdrawals. It’s not exactly an impressive selection, but it’s not like it won’t be enough for many Australian players.

However, the mediocre selection of payment methods isn’t the worst part about depositing at SuperCat Casino. Instead, according to its terms of service, every real money deposit you make comes with an x3 wagering requirement. This is, quite frankly, ridiculous. It’s very common for casinos to impose an x1 wagering requirement on deposits just to make sure you actually use it on games, but x3 is way too much, and there’s no reason why you’d need to wager through your own money before being able to withdraw any winnings.

Withdrawal time

If you managed to win a big jackpot, or just do really well at the blackjack table, the next logical question to ask is how soon you’ll be able to make use of your winnings by withdrawing them. According to its terms of service, the casino will take up to three days to process any withdrawal requests, and then dispatch the funds instantly.

However, that doesn’t tell the whole story. The money won’t arrive as soon as it’s dispatched, and how soon you get them will depend on the payment method you’re receiving them in. Some methods will naturally be much faster than others, such as Neteller, Skrill or eZeeWallet. With those, you’ll receive your winnings within a day.

WIthdrawing via your card is very convenient, but also a bit slower, as it’ll take up to 3-5 days for your winnings to arrive and be usable by you. Bank transfers will be by far the slowest, as they can take up to 15 days to fully complete due to the many checks and verifications that banks need to perform when dealing with casinos.

VIP Program

Many casinos offer some sort of loyalty program to incentivize players who might have otherwise dropped it after making use of the welcome bonus. Some may offer players points that they can exchange for prizes, others might have an entire leveling system that unlocks additional perks and benefits the more you ‘level up’ as a player.

SuperCat Casino’s approach to this, however, is rather unique. Instead of a loyalty program, they instead hold leaderboards that, essentially, pit players against each other. But don’t worry, it’s not quite as fierce as it sounds, as there are plenty of rewards to go around! In the leaderboard that was ongoing while we researched this review, only 12 of the 50 reward spots had been filled, meaning that pretty much anyone who enters will win some kind of prize.

To enter (and then rank up), you’ll need to complete various achievements that will change with every leaderboard (for example, play a certain amount of games or make a certain deposit). The more achievements you win, the higher you climb up on the leaderboard! Each leaderboard lasts only a few weeks, and the winners will win things like smartphones, gaming consoles or bottles of alcohol.

But while the concept sounds really, really fun (and we commend the casino for it), in practice there are a few red flags to consider. For example, the low number of qualifying players means that it’s probably not easy to complete even one of the achievements in order to qualify for any reward. On top of that, concerns have been raised by players about whether the casino actually ships the items that it promises.

Tournaments

Even if you don’t really play pokies all that much, you must have at least heard the term ‘pokie tournaments’ before, given how popular it is. For those who don’t know its meaning, pokie tournaments involve all players at the casino who wish to participate playing the same pokie (or group of them based on theme or provider) and ascending a leaderboard based on how much they win.

Of course, SuperCat includes several tournament options for those who are interested in playing pokies a bit more competitively. Usually, there are about two or three different tournaments taking place at once and covering different groups of pokies, to provide a bit of diversity and make sure that the player base will be a little more spread out.

With that said, though, the prizes for winning first place at these tournaments aren’t great. If you manage to win (which is a rather difficult task), you’ll score about AU$300 in bonus funds that will have wagering requirements attached to them. This makes tournaments into a bit of a bum deal, and unless you’re playing for the sake of playing (rather than to win any rewards), you really won’t get much out of it in the end.

Verification

When you make your first withdrawal request (not just at SuperCat Casino, but at basically any online casino), it’s guaranteed to be rejected. That is because every player will need to confirm their identity by providing the necessary documents to prove who they are before they’ll be allowed to withdraw any amount, even a very small one. This procedure (known as KYC, or Know Your Customer) is universal, and there is no avoiding it.

Thankfully, the verification process at SuperCat Casino isn’t particularly complicated. You’ll be expected to provide several documents that are relatively easy to procure, such as scans or photos of your passport (or another recognized form of photo ID), a document that proves your address (like a utility bill or a bank statement, anything with your name and address on it will do), and then a proof of payment method ownership.

This last one is perhaps the trickiest, as it depends on what method you used to make your casino deposit. If you used a bank card, you’ll need to show a photo of it from both sides, with the middle digits on the front and the security number on the back concealed for safety purposes. If you deposited using an e-wallet or crypto, you’ll need to send a screenshot from your wallet interface that clearly displays your name. In some cases, you’ll also need to provide the number of the transaction you used to deposit at the casino.

While some players may be asked for additional documents (for example, a selfie while holding their passport below their chin), the aforementioned documents should be enough to verify most players and allow them to complete their withdrawal.

Is SuperCat Casino Legit & safe?

Sometimes, verifying whether an online casino is legit or not is extremely easy. If it doesn’t have a standing license with a certified gaming authority, then it’s obviously not legitimate (not to mention illegal to play in Australia), and on the flipside, if it’s owned and operated by a very respectable and experience company, then you can rest assured you won’t get scammed by it.

However, other times, things aren’t so cut and dry, and we’re afraid to say that this is precisely the case at SuperCat Casino. To preface, we have confirmed that the casino is currently licensed, and is authorized to operate by the Curacao Gaming Authority. But, at the same time, we wouldn’t be doing our job if we also didn’t mention the myriad of negative reviews and controversies surrounding the casino.

It’s very easy to find dozens upon dozens of testimonials from former players who ended up not receiving even a cent that was owed to them. One player attempted to withdraw over AU$3,000 in winnings, only for the withdrawal request to be denied and the entire amount to be removed from their account with no explanation. Another claimed that although the customer service reps are very polite and helpful at first (which is our impression too), they quickly go silent when asked about rejected withdrawals.

Can we vouch for these testimonials? No. For all we know, they could all be from sore losers who couldn’t handle losing. However, we find that interpretation to be a little unlikely due to the sheer volume of reviews. At this rate, it wouldn’t be at all surprising if Curacao strips SuperCat Casino of its license in the near future, and as such, it might be best to stay away.

Customer support

When it comes to money, you really can’t just leave things off to chance! That’s why it’s important for all casinos to have reliable and easy to reach customer support teams that can help you quickly in case something goes wrong (like, for example, giving you a bonus that didn’t activate or checking the status of your deposit).

For the most part, SuperCat Casino does well in that regard. There are a number of different ways you can reach out, such as via live chat, e-mail or even over the phone! We contacted a support agent through live chat to ask a few questions about the casino, and our impressions were very positive – the agent was polite, well informed and very quick to answer all of our questions.

But our, overall, positive impression comes with a big asterisk – we weren’t trying to withdraw anything. During our research, we came across multiple reports of players who ended up being essentially stonewalled by the support team when their withdrawals were being rejected and they wanted to know why. And while we can’t confirm the veracity of these claims, it’s also important to remember that first impressions aren’t always accurate.

Mobile casino

In this day and age, we use our phones for practically everything, all the time! Hell, we’re willing to bet you’re reading this review on your phone, aren’t you? With that in mind, it would be practically suicide for an online casino if they didn’t offer a dedicated mobile version of their site for phone gamblers to enjoy.

SuperCat doesn’t disappoint in that regard, as it comes equipped with a fantastic mobile casino option that is sure to satisfy most players. The casino doesn’t have a special app that you need to download, and instead allows you to access all features through your phone’s browser. This means that there aren’t really any big design changes between the mobile and desktop version of the site, except for the fact that the mobile one has been optimized to look good on a much smaller screen.

Overall, SuperCat’s mobile casino option is a great one, and if you’re the type who prefers to spin pokies on the couch or outside, you’ll certainly get a lot of use out of it.