Alawin Casino

Alawin Casino Review

Welcome to our five star restaurant, mon ami – today we’re serving our speciality, Casino a la Win! … Okay, even by our standards this pun is terrible, but can you blame us? In terms of name or theme, this brand new casino site by Novaforge doesn’t really give us too much to work with! The question now is whether it hides anything deeper, or if its games and features are just as bland as its appearance.

To discover, we at CasinoAustralia did what we did best (besides terrible puns): we rolled up our sleeves and got deep into the site’s features, examining every single bit of it top to bottom. We checked not just the big things everyone cares about, like the bonuses, but also the elements that are crazy important despite many people not caring much about them, like the support system and legal licenses. Stick around to read not only our thoughts, but also our final conclusion on whether Alawin is a casino delicacy or a disaster!

Bonuses

Welcome Bonus – 100% Match up to AU$2,500 + 50 Free Spins

Joining a brand new casino site is a unique and wonderful experience: you get to not only revel in the amount of new games you’re about to play, but also take advantage of the one-time Welcome Bonus! This is the best offer you’ll find on the entire site (which is true not just for Alawin, but for any other casino), and is intended to express appreciation to players for trusting it with a deposit.

In this case, you’ll receive 3 separate bonuses, each one tied to one of your first three deposits. The first deposit offer will net you a 100% match up to AU$2,500, which is pretty decent. 100% is the minimum we’d expect from a casino welcome bonus in this day and age, and as for the maximum bonus amount, although it’s nothing spectacular, it should satisfy the vast majority of players. Even if you’re a low roller who won’t get anywhere near that AU$2,500 limit, the casino will still give you 50 free spins to give you a little extra boost, which is very cool of them!

As always though, these bonuses aren’t free money – you’ll need to put in a lot of work in order to withdraw them. Here, you’ll need to play through your cash bonus x35 times, and your free spins winnings – x40 imes. Furthermore, you’ll have 10 days to complete both requirements, which can be pretty tight. We recommend trying your luck with pokies, which will count 100% towards your wagering contributions.

Additional Welcome Bonuses

As we just said, you won’t just get a single welcome offer when you sign up for Alawin – you’ll get three. The first one we already explained, and the second and third, well… they’re not as good as that one, but might still be worth claiming if you’d like some extra bonus cash. The second deposit bonus is just a 50% match up to AU$1,000 (a significant downgrade on both counts), but the silver lining here are the 100 free spins you’ll receive as an extra.

The final part of the welcome bonus will lower the free spins back to 50, but at least the match offer is back to a far more acceptable level: 100% up to AU$2,000. This means you have a good reason to take advantage of all 3 parts of the welcome bonus, even if you’re not planning on depositing huge amounts. Keep in mind, though, that the wagering requirements are the same as for the first deposit bonus described above: x35 for the bonus amount, x40 for the free spins winnings, both needing to be completed in 10 days.

Reload Promotions at Alawin Casino

Earlier, we mentioned that the welcome bonus is the best promotion on the entire site – which is true. What is also true is that you can only ever claim each of its three parts once, since they’re intended for new players. But where does that leave you as a veteran who already used them up? Are you supposed to remain bonus-less? Not so: in fact, Alawin Casino offers several promotions that can be claimed regularly, typically once a week.

The first weekly bonus, available between Monday and Thursday, will be pretty simple: just deposit at least AU$30 and bam, you get 50 free spins on the “game of the week”. Simple, straightforward, nothing much to add! The weekend bonus, available during the weekend (shocking, right?) is a bit more complicated and requires some more explanation.

A deposit of AU$30 will net you a 50% match up to AU$1,050, but if you decide to increase that deposit up to at least AU$75, you’ll receive another 50 free spins as an extra on top of your already increased deposit. Pretty cool!

These two aren’t the only promotions available for loyal players – you’ll find limited-time offers available on certain holidays (like Christmas or St. Patrick’s Day), as well as a VIP program and tournaments – the latter two of which we’ll discuss later. For now, it’s worth noting that the site has plenty to offer even if you’ve already used up the welcome package.

Games

Bonuses are cool. You know what’s cooler? Games! The very reason you signed up for the casino in the first place! In the case of Alawin, we’re happy to report that both the amount and diversity of titles in each category is more than satisfactory, so once you’ve claimed the bonuses described above, we doubt you’ll have any issues spending them on games that interest you personally.

The pokies section is the highlight of the entire casino, and the live dealer one is also pretty satisfactory – we’ll discuss both of those in a bit more detail down below. Another great section is the sports betting one which will let you wager on hundreds of different sports across a plethora of sites, and we also shouldn’t underestimate the amount of instant win games available here, like the world-famous “Aviator”. Sure, you might not find more niche offerings, like bingo or scratch cards, but also, we doubt those omissions will be a dealbreaker for most considering the wild amount of features you DO get.

Pokies

We at CasinoAustraliaOnline always give props to casinos with great pokies sections, since we know just how difficult it is to actually get one going here in Australia – half of the biggest slot game developers don’t want to offer their titles to us! As such, we must absolutely give props to Alawin, who not only didn’t let these limitations stop them, but also somehow managed to build one of the best pokies sections available despite them.

Even with the restrictions, you’ll still find no shortage of games from big companies like Microgaming and Pragmatic play. What you’ll also find are thousands of titles from smaller, less well known companies, like Revolver or Octoplay. Sure, these won’t be of much interest to the average newbie who just wants to play “Book of” pokies, but if you’re someone who’s been around the block a few times in terms of online casinos, you might find some hidden gems here that you haven’t had access to before. Which is definitely worth praising!

Live casino

The pokies section of Alawin is an all-you-can-eat buffet, while the live casino section is a pre-packed supermarket dinner. It won’t be anything exciting, but it’ll be tasty all the same, and it’ll give you precisely what you expect – nothing more, nothing less. To an extent, this is due to no fault of Alawin’s: the biggest live provider, Evolution, doesn’t supply games to the AU market anymore, leaving the main provider here to be Pragmatic Live.

Pragmatic are pretty great, and they do offer a ton of different rooms, both for the big, popular titles (like blackjack, roulette, and baccarat), and for the less well known games (like sic bo or andar bahar). However, Pragmatic is also available pretty much everywhere, meaning that you’ll hardly find an Australian online casino without it. Which leaves the focus on the smaller, more unique providers, like Atmosfera – and they just aren’t very interesting here. Again, we’re not saying that this section is bad, just that it doesn’t offer anything that’ll make you want to drop everything and sign up for Alawin if you’re a live casino fan.

Deposits & Withdrawals

Depositing at physical casinos is something so simply you don’t even think about it: you go to the cashier, you put down some cash or your trusty credit card, and bam, you’re already carrying your chips to the table not 30 seconds later. Online casinos like Alawin don’t quite work the same way, because… there’s no cashier, and there’s no cash. Instead, you need to rely entirely on electronic payment methods.

Sure, your credit card will work (as long as it’s a MasterCard – Visa is only accepted for withdrawals), but that payment method won’t work for everyone. So, what else is there? Well, you can use a plethora of e-wallets, like Skrill or Neteller, or a number of pre-paid vouchers, like Cash2Code or Neosurf. Both of these types of payment methods are very popular with gamblers who prefer to avoid the traditional banking system.

But there’s a third type, one that is proving to be even more widely used year after year: crypto. And on that front, Alawin doesn’t disappoint either, allowing you to deposit using all the major coins (Bitcoin, Ethereum, Litecoin, Tether, etc), as well as a few which aren’t that well known. You can even mix and match, for example having both AU$ and Bitcoin on your account at the same time.

Withdrawal time

Deposits are quick and easy, withdrawals are tough and slow – that’s the motto of any online casino, even if we don’t like it very much. Even when ignoring the hassle of verification (which we’ll discuss further down), you’ll still need to wait at least three days to receive any of your money. This is known as “processing time”, and basically refers to the length of time that Alawin will take to verify your transaction and ensure that everything checks out.

After that, though? It’ll all depend on your payment processor. If you’re withdrawing via e-wallet or crypto, then you shouldn’t need to wait much longer than those 3 days – in fact, these types of online transactions are nearly instant. The same can’t be true for banking transfers, which can take between 3 and 10 additional business days depending on whether you’re using a credit card or your bank account. Geez, no wonder so many people switch to Litecoin!

VIP Program

Most of us won’t ever get to be VIPs, but the most loyal and dedicated players, the crème of the crop, hold this status with a considerable amount of reverence. Whether they made it there by depositing huge sums of money all at once or by very slowly and gradually increasing their level over years through thousands of smaller bets, VIP players expect to be treated with the same respect they offer the casino… And unfortunately, that hasn’t quite happened here at Alawin.

While the site does have a VIP program, it’s so barebones that it only has 5 levels – which means you can easily imagine just how hard it’d be to get from one level to the next. What’s more, you need to get to level 3 (halfway across the program) to unlock the one actually useful feature, the cashback… and even then, it’s so small and disappointing at this stage that you might as well not have it at all. We love VIP program, but this one misses the mark in pretty much every way.

Tournaments

Earlier in our review, we made it no secret that Alawin’s pokies are the best part of the site – and you just can’t have a good pokie section without equally good tournaments, right? Well, this principle holds true here as well, since you can find a really decent amount of tourneys even during ‘off seasons’, without any major “Drops & Wins” tournaments from major providers. In fact, we counted between 8 and 12 different tourneys whenever we opened this site for testing.

Despite both the high quality and wide diversity of the tournaments, they do have one pretty serious issue: some of them will not award you any real money. And if you’re thinking something along the lines of “doesn’t that defeat the purpose” – yes, it does. While some tournaments will indeed reward the people who scored high with money, a good chunk of them (especially the weekly and monthly tourneys) will just give you credits you can use to buy bonuses with. Isn’t that precisely what you wanted after winning a difficult tournaments? A bonus you might not even be able to complete the wagering requirements of?

Verification

Earlier, when we discussed withdrawing from Alawin Casino, we mentioned that the first time you do so might be a little difficult – and that’s entirely due to the verification procedure. You see, online casinos are prime targets for money laundering, with people often using dubious methods (for example, stolen credit cards) to deposit at an online casino and then withdraw into their own bank accounts. If anyone asks, they just won money from a casino fair and square, there’s no law against that, right?

This kind of nonsense is precisely why casinos now monitor not just how much you win and lose, but who does the winning and losing and how they’ve deposited their funds. As such, before you withdraw for the first time you’ll need to link your real identity to your casino account, such as with a form of photo ID. You’ll also need to prove that you own the payment method you used to deposit, like for example, by taking a photo of your credit card and demonstrating that you physically own it and it has your name on it. The casino will guide you through the process, and once everything has been completed, you’ll be able to withdraw without issues.

Is Alawin Casino Legit & safe?

The safety and legitimacy of an online casino is something we at CasinoAustraliaOnline have always advocated above all else. Sure, you can find plenty of sites with amazing bonuses and great games selections… but if you’re just scammed and never receive a cent of your winnings, what’s even the point? That’s precisely why we encourage you to only play at licensed casinos with a good reputation, and thankfully, Alawin is just like that.

This casino is owned by NovaForge Ltd a name that should be pretty meaningful to many of our readers – after all, they’re one of the most prolific casino companies operating in Australia, with hundreds of different sites. Their reputation is generally pretty good, and although they’re not publicly listing their license on their website, you can find it pretty easily by looking up Alawin’s domain on the Anjoaun public license registry. Although we can’t promise that the casino is 100% safe (as we wouldn’t be able to for any other casino), all the signs are pointing in the right direction here!

Customer support

Let’s face it – sooner or later, you’re definitely going to run into some trouble while playing at Alawin Casino. That trouble could be nothing serious, for example a game you’re particularly fond of suddenly not turning on, or a bonus you claimed not appearing in your account. It could also be something far worse, like your withdrawal request being unceremoniously rejected without explanation. What are you supposed to do then?

Well, the neatest way to go about it is to simply contact customer support and explain what happened. You can do so in two ways, with the more obvious and convenient one being live chat. However, we would instead direct you towards their email (which we’ve listed above), because even though live chat is faster and more readily available, our experience showed that email support provided us with far more accurate responses. Live chat might be able to help with simpler, faster inquiries, but if you’re having a financial issue, writing an email is a no-brainer.

Mobile casino

Mobile casino has taken the world by storm ever since most casinos started implementing it over a decade ago – in fact, between 70% and 80% of all online casino traffic comes from mobile devices! Considering this data, it would be suicide for a site to not provide a decent and reliable mobile version, and luckily Alawin does just that. While there’s no downloadable app that you can install on your device, you can still visit the site to use the web app, which is functionally identical and will still let you make deposits, claim bonuses, and play any of the thousands of games available there. It even works across devices (Android, iPhone, Samsung, probably even Windows Phone if you’re still holding onto one of those). The mobile site is well-designed, functional, and widely available – what more could we ask for?