BetPrimeiro Casino

BetPrimeiro Casino Review

Don’t get confused by BetPrimeiro’s name, or its sports-orientated landing page – this is quite definitively a casino, and one with a really decent selection of different games and features! Most importantly for our purposes, it also accepts players from Australia, something that is becoming rarer and rarer as time goes on. So, with the site not only having a robust casino section, but also embracing aussies with open arms, we had to investigate to see if it’s as good as it seems!

So, over the course of many days we checked every single thing about it: not just the aforementioned games and features, but also its many bonuses (both welcome and reload ones), its often overlooked aspects, like payment methods, and yes, whether you can trust it or not. With all our information gathered, we compiled it into this awesome review that you’re reading at this very moment! Aren’t we nice?

Bonuses

Welcome Bonus – 100% Match up to AU$3,000 + 200 Free Spins + 10% Cashback

The first thing you’re going to want to do once you’ve created a profile at any online casino is make your first deposit and claim the associated bonus, often the best one in the entire site! BetPrimeiro is no exception, offering players not just a welcome package that extends up to your fourth deposit, but also many parts of that package will contain multiple parts within themselves.

Take the first deposit bonus, for instance: once you claim it, you’ll receive a 100% match up to AU$3,000, which is a pretty decent offer for a first deposit promo. Beyond that, you’ll also get 200 free spins (awarded to you in 10 daily batches of 20), which for many of you is probably much more exciting than the match offer! Finally, you’ll also receive a 10% cashback on all losses, meaning that if you deposit AU$100 and lose it all, you can still get AU$10 back to try again with. Pretty neat!

Unfortunately, the downside here is that the welcome package comes with some pretty hefty wagering requirements. The full amount (meaning deposit + bonus) must be played through x40 times within just 10 days, and the same goes for the free spins winnings which are wagered independently. Granted, these requirements are pretty normal for an online casino, but they also mean you almost certainly won’t be able to withdraw any winnings received from the bonus.

Additional Welcome Bonuses

As mentioned earlier, BetPrimeiro will award you with 4 different bonuses, each tied to one of your first four deposits here. We already mentioned the first deposit bonus, but what about the rest? Well, they’ll be a little bit worse (as is natural) – they won’t be quite as big, and none of them will include a cashback, but they might still be worth claiming depending on what you’re looking for.

For example, the second deposit bonus you’ll receive is an 80% match up to AU$1,000, alongside 150 free spins – a bit lower in pretty much everything, but still well worth claiming, especially for the free spins! The third deposit bonus will be down to a 50% match up to AU$2,000 and just 100 free spins, and the final one will award you with a 40% match up to AUU$1,000.

Are you disappointed with those bonuses? Well, the good news is they’re optional even if you did claim the first one. Each one requires a bonus code to be inputted (DEP2, DEP3 and DEP4 respectively), and if you don’t want one and just want to deposit without a bonus, simply don’t input the code! The bad news is that if you do want the bonus, be prepared for the same harsh wagering requirement (x40 on the entire amount).

Reload Promotions at BetPrimeiro Casino

At the end of the day, even a casino offering 20 different welcome bonuses will eventually run out of them – they’re intended just for players who are just now joining the site, after all. They’re one-time use only. But what if you’re someone who’s already been playing here for a year and still wishes to be rewarded? No worries: you’ll have not only the loyalty program (which we’ll discuss a bit further down), but also a number of different reload bonuses that (as their name suggests) will refresh periodically.

For instance, every Tuesday you can receive a 100% match up to AU$500 with the bonus code “TUESDAY” – a bonus so generous it legitimately beats out ¾ of the welcome package, at least in terms of its match percentage. Wednesday will give you 30 free spins for each deposit, or up to 90 for the whole day (with the bonus code “WED90”), and every weekend you can receive a 50% match up to AU$1,000 with the bonus code “WEEKEND” – good for bigger deposits where you want a much larger bonus amount all at once.

But that’s not all. You can also receive special bonuses (like 25 free spins for every 4th deposit regardless of whether you’ve claimed bonuses or not), regular tournaments (which we’ll talk about later), exclusive bonus codes shared on BetPrimeiro’s social media, even referral code! One thing’s for sure: this site’s players are eating quite well!

Games

Although BetPrimeiro’s bonuses are actually really good, the same – unfortunately – can’t be said for its games section, which is missing quite a lot of different features and content. The pokies section is okay (albeit nothing extraordinary), but the live casino one is lacking all sorts of content that is not only expected, but quite common at other casino sites. Not only that, but you’ll also find a profound lack of alternative gambling options like scratch cards or bingo which, while rare, would’ve offset some of the other missing features.

The one aspect of BetPrimeiro which seems well made is its sports betting section, which should come as no surprise to anyone who has even vaguely glanced at the site’s name. Yes, if you’re a fan of betting on sports, you’ll find loads of different betting options, both popular (like rugby, football and basketball) annd less common ones (like cricket). However, given the fact that our site is named CasinoAustraliaOnline and, presumably, most of our readers are more interested in casino games, we’re afraid they’re going to remain disappointed.

Pokies

There’s no sugarcoating it: the pokies section of BetPrimeiro blows. You’ll find way less games than at most other casinos, and from way fewer providers in total. Sure, you’ll find at least some of the bigger names: BGaming, Playson, Novomatic, Yggdrasil, etc, but most of them are more on the obscure side (like Lakka or Bangbanggames), which means that if you’re a veteran player looking to enjoy classic games you might be left empty-handed.

In total, you’ll only find about 2,400 different slot games here, which is far lower than the amount of games you’ll find not only at other sites, but at BetPrimeiro’s own international version. Once again, us Aussies are treated like second class players, with no accommodations taken to replace games from providers that don’t operate in Australia with slots from those who do. It just seems like the casino doesn’t care, and in turn it’s hard for us to care in turn.

Live casino

Somehow, the live casino section is even worse than the pokies, which is embarrassing considering that there are only a bit over 2,000 slots here. But at least there all categories (whether that’s instant win/crash games, jackpots, etc) will have a few titles in them. When you navigate to the live casino section, many categories will have either no games or just one or two rooms available. It’s expected for live dealer games to be far fewer than pokies, bu this is ridiculous!

Take, for example, blackjack – one of the most popular casino games of all time. There are two rooms for it here as of the time of writing. Still better than baccarat with one, or game shows and poker with a grand total of zilch. Sure, roulette has a decent amount of rooms, so if you’re the kind of player who enjoys exclusively roulette, you’ll probably be fine. But at this point, why not go to a casino site that has all these roulette rooms AND a bunch more stuff on top of that?

Deposits & Withdrawals

Being able to deposit at an online casino site is by far the most important thing you need to look out for, besides its safety and legitimacy, of course (don’t worry – we’ll cover that, too). Although BetPrimeiro doesn’t cover a ton of payment options available on the Australian market, chances are you’ll still be able to deposit using your preferred payment option, starting off with credit cards like Visa and MasterCard. Bank transfer is available only for withdrawals.

Still, many players prefer to avoid using their bank when depositing, and if that describes you, you’re in luck: you can also use some e-wallets, like AstroPay and Mifinity, and a handful of pre-paid solutions like Neosurf and CashtoCode. An increasing amount of people have turned to the anonymity and convenience of crypto, and at BetPrimeiro that’s reflected by the wide array of alternative currencies on offer: not only popular ones like Bitcoin, but also a few rarer ones like Ripple.

Withdrawal time

Most players expect that when they click the withdraw button they’ll automatically receive their winnings – just like how when they hit deposit their cash is instantly transferred from their payment method and into the site. Alas, it doesn’t work that way: when you’re withdrawing, you’ll not only need to contend with the verification procedure (which we’ve outlined a bit further in our review), but you’ll also have to wait a few days for the casino’s staff to process and dispatch that money.

Not only that, but even after waiting for that amount of time (which is typically about 3 days) you might need to wait for a second processing time: that of whichever financial institution is handling your payment. With some of them, that time can be “practically instant” – for example, crypto coins and e-wallets will reflect the amount in your wallet as soon as the casino has sent it. Banking methods like credit card or bank transfer, though, will certainly take a few extra days.

VIP Program

Once you’ve received the (admittedly pretty decent) welcome bonus of BetPimeiro, you’re left with only two options for bonuses: the reload offers and the loyalty program. Think of them as, reloads giving you instant gratification for depositing while the VIP program is a more long-term investment. The way it works is simple: for every AU$45 you wager with real money here you’ll receive 1 point. And the moment you reach 200 points, congratulations, you’re a level 1 VIP player!

At first, all you’ll receive are one-time bonuses: like 150 free spins at level 1. As you progress, you’ll also start getting more permanent bonuses, like a cashback on all your losses (starting at 3% and ending at 30% for the final level), exclusive promotions, access to VIP support, even a personal manager who can directly help you with financial issues and make sure all your withdrawals are being received smoothly.

There are two issues with such a program, the first being that if you don’t log in for more than 30 days, you automatically lose all progress and revert to level 0 – which is quite predatory. The other issue is, as you might have guessed, the barrier of entry. At 200 points, you’ll need to play through AU$9,000 (!!!) to get to merely level 1. The starter level with no perks. The final level requires AU$3.5 million in wagers – and then you lose it if you don’t log in for a month! Insanity!

Tournaments

In theory, BetPrimeiro does have tournaments – but in practice, they’re yet another disappointment. At most online casinos, tournaments are special events with specific themes, for example the games of a certain provider or pokies based around a certain character (like Dracula) or holiday (like Christmas). But BetPrimeiro doesn’t really do that. Its tournaments are very generic and typically have random games included that share no commonalities.

The good news is that tournaments are weekly, and will refresh periodically – which means that whether you’re visiting the casino tomorrow or in 5 years, chances are you’ll still get to participate in one. The bad news is that not only are these tourneys boring, but they don’t pay well at all! The prize pool is AU$500 + 400 free spins, and the top 10 players on the leaderboard earn a portion of that. The currently active tournament as of the time of writing only had cash rewards for its top 4 spots, so good luck getting even a cent…

Verification

Earlier we mentioned that all players who need to withdraw will also need to verify – but that’s not entirely true. In fact, you’ll only need to verify once, when you’re making your very first withdrawal. But what does that mean, anyway? Well, to comply with money laundering regulations, BetPrimeiro needs to know precisely to whom it’s paying out money. And no, you stating your real name during registration isn’t enough, you’ll need to actually prove it with documents.

Luckily, the practical process is much simpler than how it might sound in theory. You’ll just need to take photos of a form of photo ID (like your driver’s license), something that ties your name to your address (like a utility bill) and something that proves you own the payment method you used to make your deposit (like a screenshot from your ewallet interface showing your name or transaction). Once you have all that, send it over to BetPrimeiro’s safety officer and boom, you’re all set!

Is BetPrimeiro Casino Legit & safe?

Although many casino sites tend to understate how important it is for an online casino to be provably safe, we at CasinoAustraliaOnline have never shied away from telling players to run from unlicensed, illegal sites. We won’t tell you this for BetPrimeiro, as it is not only a licensed casino, but it also outlines a lot of information (like its owner and company registration) very transparently. We will, however, warn you to be careful.

To start off with the positives: BetPrimeiro is owned by Novatrix SRL, a company registered in Costa Rica and licensed by Tobique. All that information is freely available in the footer of the site, alongside a link to the license issued by Tobique. Great stuff, love to see it! But Tobique itself is a relatively new and mostly untested regulator – as far as we’re aware, there has been no case yet of a Tobique license being pulled, unlike other offshore regulators like Anjouan and Curacao. This doesn’t mean that it’s a scammy license, necessarily… just that it’s less provably reliable than its competitors.

Customer support

When you run into an issue with BetPrimeiro (and it IS a matter of “when” if you stick around long enough), the best people to turn to will certainly be the customer support team – they’re literally paid to handle such issues, after all! You can reach out to them via email and live chat, and the site also has a pretty decent FAQ section. But believe it or not, how you choose to engage with thhe team will also greatly impact the level of support you’ll get.

Just like at most casino sites, live chat is intended for much faster, ‘instant’ inquiries – things that can be solved with a few clicks on the casino’s side. “Hey, I made the required deposit but my bonus wasn’t added” sort of thing. If your issue requires investigation and answers (“Hey, I made a withdrawal but the money isn’t here yet, what’s happening?”) then your best bet is email. The level of support there is much higher, and you’re far likely to get a satisfactory answer.

Mobile casino

Although some players still prefer to gamble from their computers or laptops, the majority have long switched to doing so on their phones – some sites report that as high as 80% of their traffic comes from mobile! BetPrimeiro has clearly taken such statistics seriously, as it offers a pretty decent mobile alternative to its desktop site that should (at least in theory) work across a multitude of devices, including older ones. You don’t need to install a specific app to access it, as just opening the casino from your mobile browser of choice will deliver a “web app” optimized for viewing and use on mobile. And if you want easy access, you can just pin that site to your home screen and access it any time just like an installable app!