DSYWIN Casino

DSYWIN Casino Review

Typically, we tend to review international casinos that happen to include Australia among their many markets! It’s quite rare for us to find a casino that very specifically targets Aussies – and it’s even rarer to find one that primarily targets the Asian market, but still accepts Australian players!

Such is the case of DSYWIN Casino, which primarily focuses on players from Malaysia, but also accepts those from three other countries: Singapore, Brunei and, you guessed it, the land down under! Frankly, we’re not sure exactly why us Aussies are included among the others, but since we are, you bet we’re going to examine this casino and explore its bonuses, games and features!

So, will you indeed DSY-Win, or will you instead ask yourself “DSY-did I sign up”?

Bonuses

Welcome Bonus – 30% Match up to $75

Before we begin describing DSYWIN Casino’s bonuses in detail, it’s important to mention that it only accepts two currencies – Malaysian Ringgit and Singapore dollar. As such, we have chosen to display all values in our review in Singapore dollars, since they’re very close in value to Australian dollars – at least as of the time of writing.

With that out of the way, what do you get for signing up at DSYWIN Casino? Well… Not much, actually. A deposit of at least $12 will net you a mere 30% match up to a total of $75. Yeah, you didn’t misread that – this isn’t 300%. 30%. Even the weakest deposit bonuses we’ve seen still boast at least a 100% bonus!

Now, to be completely fair, we’re talking about a casino where the standards (both generally and in terms of casino bonuses) are very different than they are in Australia, so 30% up to $75 might pass for an amazing bonus as far as we know. However, since DSYWIN Casino accepts Australian members, we believe it’s important to evaluate it based on Australian standards.

And it doesn’t take a casino expert here to figure out that this is a bum deal. Even if you don’t care about bonuses, even if you want to deposit just a few bucks, you’ll be able to get a much better offer at nearly any other online casino.

Daily 10% Match Promotion

If you’ve made use of your welcome deal, then it’s only natural you’d want to see what else DSYWIN Casino can offer you. Unfortunately, just like the “main” bonus, what you’ll find here really isn’t much.

The good news is that at least you’ll be able to take advantage of a match bonus which recharges every day – so, unless you’re depositing multiple times in one day, you’ll get a bonus pretty much every time you deposit. The bad news is that said bonus is a mere 10% match. And we thought 30% was low!

Granted, the bonus is unlimited, meaning that no matter how much you deposit, you will always claim 10% of that (even if it’s thousands of dollars). But that doesn’t remotely detract from the fact that 10% isn’t a lot at all. While it’s rare, there are other casinos out there that will give you a daily match bonus which is over 50%, sometimes over 100%. 10% is simply not enough. Can you imagine depositing $100 into a casino and only getting a mere $10 in bonus funds?

Games

Well, the bonuses were a little weak, but so what? The most important thing in an online casino is the games, after all – and great games can make up for quite a lot! But the thing about DSYWIN Casino is that it has found itself in a rather interesting situation.

The casino makes it no secret that it caters primarily to the Asian market, and that Australia is a bit of an afterthought – which is totally fine! However, it also means that most of the games that are on display at the casino can’t actually be played. Over half the pokies and most of the live casino games can’t be opened and enjoyed by Australian players.

This is obviously a huge blow that’s going to leave many disappointed. It’s one thing to know that a casino simply doesn’t offer many games, and another entirely to know that it does – you just can’t play them. Almost like being teased with delicious cake when you’re on a diet!

Pokies

The most unfortunate thing about the DSYWIN Casino pokies section is that it’s actually really good… Just not for us Aussies. Indeed, many of the best pokie developers at the casino, such as Playtech and Microgaming, do not make their games available to Australian audiences, and what we’re left with is a bit of a mixed bag.

The star of the show is definitely Pragmatic Play, known for titles such as “Jammin Jars” and “Big Bass Bonanza”, both of which can be found on DSYWIN Casino’s website. Real Time Gaming aren’t our favorite provider (in no small part due to the fact that there are many casinos that only feature their games), but when they work in conjunction with other developers, their best qualities really shine through. Namely – their vast collection of jackpot pokies.

All in all, while the pokies section isn’t bad, it is certainly a little disappointing to know just how much better it is for players from other countries.

Live casino

It is very difficult to talk about the live casino section at DSYWIN Casino simply due to the fact that many of them are not available in Australia. The casino does a very poor job of hiding the ones that are not available and only showing the ones that are, meaning that you need to click around randomly and hope to find a stream that isn’t restricted in your area, or even one that is in English.

This is further intensified by the fact that some providers will have streams which are available and others which aren’t, seemingly at random – it’s rare, but we stumbled upon it during our testing. While we’re certain that the live section would be quite wonderful for players from Singapore or Malaysia, us Australians got the shortest end of the stick possible. Overall, if you’re someone looking forward to playing some live games, we would recommend that you look elsewhere.

Deposits & Withdrawals

It’s always interesting to look at the payments section of international casinos, isn’t it? No? Well, we at casinoaustraliaonline.net are kind of fascinated by it, since we never know what weird and unusual payment methods we’ll find! Sometimes we’re surprised by just how many different ways you can deposit there which aren’t usually available at casinos that are more squarely aimed at Australians, and other times, it’s the exact opposite.

When it comes to DSYWIN Casino, it’s very much a case of the latter. The only payment methods accepted by the casino involve bank transfer using a variety of Asian banks. This means that, while depositing and withdrawing will not be impossible for Australian players (as they can use an international bank transfer), it won’t be very easy, either. And it definitely sucks to feel like you’re at a disadvantage before you’re even made your first deposit.

Granted, the minimum deposit and withdrawal amounts are very low, and the fact that you aren’t limited to how much you can deposit or withdraw per month are both big pluses. But neither of those really helps the fact that both depositing and withdrawing is so much more inconvenient than it should be.

Withdrawal time

At most casinos, the withdrawal time will depend quite widely depending on the method you chose to use. However, since DSYWIN Casino only permits withdrawals using bank transfer, we have a pretty good idea of how long it’ll be until you can enjoy your hard-earned winnings – generally speaking, of course.

Unfortunately, international bank transfers are extremely slow, which means that you’ll be waiting quite a while! While an exact estimate is very difficult to provide (as we’re not too familiar with how Malaysian banks operate), you’d almost certainly be waiting north of 10-15 days for the process to be completed.

What we’re trying to say is that, if you happen to hit it big at DSYWIN Casino, don’t plan your celebratory party for a couple of weeks.

VIP Program

Given the subpar nature of the bonuses available at DSYWIN Casino, we were honestly hoping for some kind of VIP or loyalty program, just a little something to give long-term players something extra for their participation. However, it appears that the only bonus of this sort available on the site is the daily 10% match.

There isn’t a specific program that, say, lets you unlock perks through progression or collect points or anything like that. Which is certainly very disappointing, especially since it seems like such an easy and obvious ways to reward players who have chosen to stick by the casino for a long time.

Tournaments

If you’re a big fan of participating in pokie tournaments, it’s important to know that they aren’t available at DSYWIN Casino. Yep, despite the big diversity of pokies, you won’t actually be able to play any of them in a competitive setting. This is bound to alienate many players who seek a more social experience, despite the inherently solitary nature of pokies.

This could be a simple case of cultural differences – maybe tournaments just aren’t very popular in Asia. But either way, if their presence is non-negotiable for you, then you’re better off finding another casino, as they’re unlikely to be added here.

Verification

Being an Asian casino, DYWIN’s verification process is a little bit different. But if you’re rubbing your hands and salivating over how you can simplify your verification or maybe even skip it altogether, don’t – the process is actually even longer and more complicated than at most casinos.

To start off, you’ll need to add a valid phone number to your account, because you’ll receive a text confirming it not long after you complete your sign-up. As for the more involved procedure (the one that happens when you attempt to withdraw), don’t worry – you’ll be going through that too, but this time, in the form of a video call.

Over the course of the call, you will take photos of your documents, as well as show them to the camera to confirm they’re physically present with you, and a casino support representative will guide you through the process. Quite a lot more involved compared to how most casinos do it, huh?

Is DSYWIN Casino Legit & safe?

Staying safe online is incredibly important not just in the realm of pokies and cards, but on the Internet in general! While there isn’t a surefire method to determine whether a casino is a scam or not, the presence of a license certainly helps, as it means the casino has been authorized to conduct business and hasn’t done anything malicious enough to warrant said license being taken away.

Well, DSYWIN Casino doesn’t really have any kind of license – none that we could verify, at least. Again, this could be a simple case of cultural differences, as Asia may not view licenses to be as important as we do. However, that doesn’t change the fact that Australians value them (or at least need to), and DSYWIN Casino doesn’t have one. As such, we would recommend that players consider very carefully whether they wish to participate in it or not.

Customer support

Oh no! You’ve encountered a big problem! Whatever shall you do? Don’t panic – it’s actually very easy to reach out to the DSYWIN Casino support team in order to get your issue resolved! The easiest way to do that is to contact them via their 24/7 live chat, which is accessible through the big “LET’S TALK” button in the corner of each page. The chat fully supports English, so you shouldn’t hesitate to contact its agents if necessary.

If live chat is a little too involved for your taste, though, don’t worry! E-mail is also on the table, and you can use it in two ways: you can either shoot them a message directly through your client (such as Outlook or Gmail), or you can leave a ticket through the site. The result will always be the same, and you’ll receive a response to your e-mail address within one business day.

Mobile casino

Do you prefer to spin pokies not from the comfort of your own home, but while waiting for the bus or relaxing on the porch? Well, you’d be pleased to know that the DSYWIN Casino mobile app works quite well! Now, to get the obvious out of the way: no, the app isn’t exactly a looker. Its design sensibilities are a little bit outdated, and its gold-on-black color scheme, while stylish, may irritate some.

However, the interface is very clean and intuitive, making it quite easy to use even on a smaller screen. Most of the games also work very well on mobile, so you have nothing to worry about when taking your gambling on the go. Especially since, to do that, you don’t need to download any unnecessary apps! Just accessing the site through your phone’s browser will be enough.