Heaps o Wins Casino

Heaps o Wins Casino Review

What do you hope for when you sign up for a new online casino? To get heaps o wins, of course! As such, perhaps this casino chose its name as a sort of lucky charm, to help players achieve their dream and score a big win while also having fun with some great casino games.

However, we at casinoaustraliaonline.net tend to be a bit more interested in what lies behind a casino’s name. For example, its promotions, games, payment methods, safety and special features, all of which we will thoroughly examine and explore to help you make an informed decision on whether this should be the casino for you!

So, is this one truly worthy of its name, or does it belong in the scrapheap instead?

Bonuses

150% No Rules Bonus + 50 Free Spins

It’s always great to see an online casino that’s willing to greet new players with a bang, and Heaps o Wins Casino certainly does just that! When you sign up, you’ll be able to claim a “No Rules” bonus of 150% on your current deposit. That means no maximum, no minimum (beyond the minimum deposit of the entire casino, which is AU$20) and no wagering requirements.

So, how does this work? Don’t get too excited – this isn’t free money! The bonus is simply “sticky”, meaning that, once you withdraw it, the original bonus that was granted to you will be removed from your total winnings. Let’s say you deposit AU$100 and you claim a 150% bonus, so that’s an AU$150 bonus for a total of AU$250 of funds. You’re able to win a little bit, and as a result, your total money after you’ve wagered that AU$250 once is AU$300. When you withdraw that, the original AU$150 that you received will be removed, allowing you to withdraw AU$150.

In addition to this bonus, you’ll also receive 50 free spins on the pokie “The Mariachi 5”. They’re valued at AU$0.01 per spin, and do have wagering requirements attached – x30, to be exact. If that doesn’t bother you, you’ll be able to receive it the entire package by using the bonus code “NEWHEAPS” during your first deposit.

Reload Promotions

Once your welcome bonus has been redeemed and used up, you’ll still be able to take advantage of a lot of promotions that can be claimed regularly – so many, in fact, that they almost feel too good to be true. Let’s go over a few of them real quick!

At any point, if you deposit at least AU$20 with the bonus code “HEAPS150”, you’ll receive a free 150% match bonus. That’s right – you can claim this as many times as you want! Of course, it’s not quite as good as the welcome bonus, as it doesn’t have free spins and it comes with wagering requirements (x30, like the free spins from the welcome offer), but being able to claim a bonus every time is still a great deal!

Every weekday morning, between 10AM and noon, you’ll be able to claim a 250% bonus if you deposit at least AU$38 with the bonus code “FLASH”. You can only redeem this bonus 10 times, and it comes with another x30 wagering requirement, but you’ll hear no complaints from us!

If that wasn’t enough, depositing AU$50 between 4PM and 6PM will entitle you to a “Happy Hour” promo of 270%! Of course, you’ll have to play through it x30 times (and use the bonus code “HAPPYHOUR” during your deposit process), but beyond that, you can claim it as many times as you want.

Last, but not least, if you deposit any amount over AU$20 with the bonus code “HEAPSOWINS”, you’ll receive 25 free spins per day over the course of 7 days. The winnings from those spins will come with an x20 wagering requirements, but don’t worry if you can’t quite complete them, as you can also redeem this bonus an unlimited amount of times.

Games

If you were enthusiastic about the jackpots available here and couldn’t wait to find out what games you can use them on, we’re unfortunately going to have to disappoint you. The only provider available here is Real Time Gaming. That’s right – just one! If you were itching to play some games from even the most common developers, like IGTech and Yggdrasil, you’ll have to find another casino.

This means that both the number and the diversity of the available games is extremely low. The vast majority of games on offer are pokies, and if those aren’t your thing, you’ll have a grand total of 4 card games and 3 “specialty games” (roulette, keno and Banana Jones) to keep you entertained. Of course, it’s ultimately subjective, but we personally don’t feel like this is nearly enough to keep most casino enthusiasts entertained.

Pokies

As previously mentioned, Heaps o Wins Casino only offers the games of a single provider: Real Time Gaming. While far from the worst one we’ve seen, RTG is also not particularly highly regarded as a developer, and as a result the games selection of the casino as a whole really suffers.

When access their “Popular Picks” section, you’ll find titles such as “Giant Fortunes”, “Tarot Destiny” and “Divas of Darkness”, none of which are all that famous or popular – especially if you’re an experienced casino veteran who already has certain preferences when it comes to their games.

Perhaps the biggest (and only) redeeming feature of Heaps o Wins Casino’s pokies section is its very high number of jackpot pokies You’ll find over 70 pokies with a progressive jackpot attached to them, ranging from as little as AU$100 to as much as AU$1.3 million. Of course, whether such a big jackpot will be paid out to you if you manage to win it is a different discussion entirely, but it’s worth noting their presence.

Heaps o Wins Casino

As you can imagine, Heaps o Wins Casino doesn’t offer any live casino games – and is very unlikely to ever provide them. Real Time Gaming are, primarily, a pokie developer, and since this casino only offers their games, that means it’s very unlikely to ever partner up with a company like Evolution Gaming in order to start offering live games. As such, if you’re the type of player who mostly enjoys live dealer games, this is certainly not the casino for you.

Deposits & Withdrawals

While most players deposit at online casinos using their credit card, many prefer to use alternate methods, such as e-wallets, crypto or pre-paid vouchers. This is due to a variety of reasons, such as safety, convenience or simply personal preference. And if you’re one of those players, prepare to be disappointed, as Heaps o Wins Casino only accepts very few methods.

Besides credit cards, you’ll only be able to deposit using eZeeWallet, Neosurf and Bitcoin. That’s it! If you’re looking for other methods, like Skrill, Neteller, AstroPay or Paysafecard, maybe alternative cryptocurrencies like Ethereum, Litecoin or Ripple, well… Too bad. You just get five methods, two of which being credit cards. This lack of diversity in payment methods definitely leaves a poor impression and is bound to alienate many potential players.

Withdrawal time

How long you’ll need to wait will depend on the payment method you’re using for withdrawal. Typically, Heaps o Wins Casino will let you withdraw into the same payment method that you used for your deposit (with the sole exception being Neosurf, if you deposited using that you’ll receive your withdrawal via bank transfer).

If you first deposited using eZeeWallet or Bitcoin, you’re in luck – these methods are relatively quick, and you won’t need to wait longer than a few days for your withdrawal to arrive after it has been processed. Credit card withdrawals may take about a week or so (up to 5 business days, to be precise), and if you’re unfortunate enough to receive your withdrawal via bank transfer, you might need to wait up to 15 days until you can access your funds!

VIP Program

No casino is complete without a dedicated VIP program! … Okay, that’s not true, no casino absolutely needs one, but they’re always great to see, and a fun bonus for players who have chosen to remain loyal to a particular site. And Heaps o Wins Casino is no exception!

By making your first deposit, you’ll automatically be enrolled into the VIP program, and then will be able to receive even more bonuses by “leveling up” as you place bets! Here are all of the levels, and what you’ll receive from each one:

As you can see, the casino actually offers about half of its VIP perks to all depositors, and the vast majority of them to players who have only made it to level 3 in the program. Of course, some of those perks will be better the higher you climb up the ladder (like the monthly and weekly insurance, the percentage will increase alongside your level). And while we wish priority withdrawals could have been a perk unlocked much earlier, ultimately this is a fairly decent VIP offer.

One thing that’s worth criticizing about it, though, is that we’re not given a lot of information about how to advance through the program. Do we need to place a certain amount of bets, or deposits – and if so, how many? Do we just need to be “active” for a certain period of time? We’re not given this information, and as a result, it’s hard to actively participate in the program.

Tournaments

It is very difficult to talk about the tournaments of Heaps o Wins Casino for the simple reason that we can’t even confirm whether they exist. “How could that be?” You may be asking. “The button for tournaments is right there!” That may be, but it also appears to be broken, redirecting players straight to the games section.

Intrigued, we did a little bit of research, but weren’t able to confirm whether any tournaments have actually taken place here. Is this just a technical issue or perhaps a planned feature that hasn’t quite made it? We sent an e-mail to the casino’s support team, but did not hear back from them in time for publication. As such, we’re not able to review this feature or even confirm its existence.

Verification

If you wish to withdraw from Heaps o Wins Casino, you’ll have to get verified – that’s just how it goes! It’s the norm not only at Heaps o Wins Casino, but at any other due to international money laundering regulations. But, luckily, the process is quite quick and simple.

All you’ll need to do is e-mail photos of a few documents to the support team. Those will include a form of photo ID (such as your driver’s license or ID card), a proof of address (a utility bill, delivery receipt or recent bank statement with your address on it) and, if you deposited via credit card, photos of the front and back of your card with the middle numbers on the front and security number on the back censored.

While it is possible that the support team may request additional documents (like proof of income, or selfies with your photo ID), that very rarely happens – in theory, at least. If all goes well, you should be able to complete your verification within only a few days.

Is Heaps o Wins Casino Legit & safe?

It’s always incredibly important to check and double-check the license for any casino that you’re signing up for, just to make sure that you’re staying safe. Granted, a licensed casino may still scam you, but those cases are far rarer than unlicensed casinos scamming people. Which is why it’s best to avoid the latter category.

And, guess what? Heaps o Wins Casino doesn’t have any license whatsoever. Pretend to be shocked! What this means, realistically, is that they aren’t beholden to any gambling authority, and there is no one to report them to if they end up refusing your withdrawal. It’s a shame, but ultimately, playing at an unlicensed casino is simply not worth the risk – at least in our opinion.

Customer support

It’s only natural for issues to occur not just at Heaps o Wins Casino, but on any site if you’ve been using it long enough! No casino is safe from bugs and glitches, which is why it’s so vital for a support team to be readily available and eager to help whenever possible!

Sadly, Heaps o Wins Casino has blundered this important feature as well by pretty much “locking up” their support team. That’s right – while a live chat feature is available to all players, only those with an account. And if you already have one, but can’t log into it for some reason, well… Too bad for you!

Players who haven’t registered yet may only send an e-mail if they have a problem (as phone support is not available), but, in our experience, e-mail communication with the casino is very slow. This means that you’re unlikely to resolve your problem in a timely manner, especially if it regards time-sensitive bonuses. A huge disappointment overall!

Mobile casino

Considering just how many players prefer to spin pokies on their phones rather than behind monitors, it’d be rather foolish for an online casino to launch without a dedicated mobile version. Luckily, Heaps o Wins Casino have considered this, and have made their site and all games fully available on mobile.

Granted, this wasn’t some huge feat, as the casino only offers a handful of games, but it’s still cool to see that they all play well on a small screen. Especially since you don’t need to download any kind of app for it, you just need to open up the casino page on your phone’s browser. While there were a few elements that seemed a bit too big to fit on a tiny screen (such as the payments table), overall, the mobile version is very good and should satisfy the needs of most mobile gamblers.