Lucky Crypto Casino

Lucky Crypto Casino Review

No one could have predicted the immense popularity of crypto coins like Bitcoin a decade ago – and even fewer could have predicted just how much online casinos would benefit from them. After all, many casinos are highly regulated, and accepting only crypto currencies is a way to get around many of the peskier regulations… Theoretically, at least.

This, however, has the unfortunate side effect of alienating many players who couldn’t care less about crypto, and would prefer to deposit using their hard-earned dollars. That’s where Lucky Crypto Casino comes in, with a diverse range of payment options that can accommodate both types of players. While this is a great idea in theory, in practice, a casino needs a lot more than that – and we’re here to find out whether Lucky Crypto has that!

So, should you be feeling lucky playing at this casino, or are you better off throwing your luck away?

Bonuses

Lucky Crypto Casino do something a little bit different with their bonuses – more particularly, they don’t appear to have any that are set in stone. All of their promotions, even the welcome ones, are temporary and change over time, which means that it’s pointless to go into great detail about them here. By the time you enter the casino, they would have probably changed anyway, with new conditions, new bonus games for the free spins and even new wagering requirements.

As such, instead of going into specifics like we usually do, we’ll examine the bonuses broadly – and honestly, our overall impressions are rather solid. As of the time of this writing, there are 13 different bonuses, and while some of them aren’t available to Australian players (for example, a promotion for depositing using Neosurf, which is not accepted as a deposit method for Aussies), this is still a very solid number.

Furthermore, new players will be able to make a selection between several different welcome bonuses depending on their priorities. Again, the specifics may change, but usually the choice will be between a high match percentage and low number of free spins, lower match percentage but higher amount of free spins, and a cashback bonus that doesn’t give you any bonus funds, but provides players with a little bit of a safety net in case their first few wagers don’t quite work out as intended.

The recurring promotions are also very decent, with seasonal events (for example, for Christmas) actually going as far as to nearly match the welcome bonus in the amount of extras they provide to players – which is always very nice to see! And while the limited nature of all bonuses means you’ll never know what you’re going to get until you actually visit the casino yourself, we can almost guarantee that you’ll be very well taken care of!

Games

Let’s be real here – you may come to a casino for the bonus, but the sole reason you’d stay is the games. That’s kind of the whole point, right? If the games aren’t on a decent level, then you’d get bored even if the casino was literally throwing bonus amounts your way like one of those game shows where people need to catch money flying in the air.

And, despite their great bonuses, this is where Lucky Crypto falter a little bit. We don’t want to say that the games on offer are bad, because most of them really aren’t. But we can’t help but point out the many, many issues with the games selection and availability, especially for AU players.

Pokies

When it comes to Lucky Crypto Casino’s pokies section, we have some good news and some bad news. The bad news is that nearly 30 of their pokie providers are simply not available in Australia – including some very popular ones which are otherwise available at other casinos, like Play’N Go. This means that the pokies section feels a little barren, with only about 30 providers left – and some of them have placed limits (for example, no jackpots for AU players).

Furthermore, the games that display on the site are… Strange. For example, you’re allowed to view games by NetEnt, like Starburst, even though you’re not actually allowed to win any money from them (as they ban Australian players at pretty much every casino). On the other hand, Nolimit City – who are available at the casino and permit Aussies to play for real money, as indicated by Lucky Crypto Casino’s terms and conditions, are missing in action for some odd reason.

The good news is that there is still a decent amount of choice to be enjoyed – even if you’ll have to look for it. The obvious choice is BGaming, the creators of some pretty well-known slot games like Johnny Cash and Elvis Frog. Betsoft will also be recognized with titles like Rags to Witches and Book of Helios, and, of course, we have to give a special shout-out to PGSoft, who often knock it out of the park with games like Legend of Perseus and Battleground Royale.

Live casino

The live section suffers from many of the same technical issues plaguing the pokies section – namely, technical issues which make it almost impossible to actually view what is being offered and what isn’t. Just like before, certain live games providers which do not accept bets from Australia are displayed on the page, while others that do accept Aussies are not. Furthermore, there are some pokie providers that are displayed on the live page, in what is either a major glitch or an attempt to make the live section seem far more impressive than it is.

And take our word for it – it’s not particularly impressive. Staples of the live casino, like Evolution Gaming and Pragmatic Live, are missing in action, and their replacements will not be enough to satisfy most gambling aficionados. XProGaming, HoGaming and SAGaming are not names anyone really seeks out, and even with their obscurity accounted for, we don’t particularly feel like their offerings will be enough to keep live gaming fans happy. The only standout here is Lucky Streak, who have always offered some very high quality rooms, but Lucky Streak Casino has only about 20 of them on their site, and most of them are for blackjack and roulette.

Deposits & Withdrawals

With a name like “Lucky Crypto Casino”, you’d be excused if you thought that the casino only accepted, well… Crypto. That was our assumption too – but, much to our surprise, you can also deposit using a variety of flat currencies, including Australian dollars, which is always nice.

Granted, the number of actual payment methods isn’t particularly great, especially for Aussies – as we’re deprived from the ability to deposit using Neteller and Visa. What we’re left with are other bank cards (like MasterCard,) a single e-wallet solution (eZee Wallet) and a single pre-paid voucher (PaysafeCard). Is it a lot? No. But considering the fact that it’s pretty rare for crypto casinos to offer any kind of traditional deposits, they’re still quite welcome.

But how do things fare on the crypto front? Unfortunately, the variety here isn’t that great either, as the casino only supports a grand total of 6 crypto coins. To be fair, those currencies are all very popular (for example, Bitcoin, Ethereum and Dogecoin), so they’re bound to satisfy most people. But at the same time, we feel like crypto casinos attract a crowd of hardcore crypto enthusiasts, and they’re definitely not going to be happy about this somewhat limited selection.

So it’s worth asking: without enough traditional deposit methods to attract regular players or enough cryptos (especially more obscure ones) to hook the hardcore coinheads, who is this casino even targeting?

Withdrawal time

Picking out your preferred deposit method is all good, but ultimately, that’s not the biggest concern most people have on their minds when it comes to payments. They want to know how quickly they’ll be able to enjoy their winnings, should Lady Luck smile upon them. And the boring answer to that is “it depends on how you deposited”.

The casino claims that most withdrawal requests can take up to 5 business days to process, which, while technically true, isn’t really the entire story. Truth be told, crypto withdrawals will always be much faster than anything involving flat currency, as the speed of transaction will only depend on the speed of the blockchain. Some coins (like Bitcoin) will take a few days to get to you, but most will be with you in a matter of hours, or even minutes.

Anything involving a bank transaction will naturally be slower. In our experience, withdrawing via MasterCard will take between 3 and 5 business days – some players report getting their winnings much faster, but not all. As for a transfer directly into your bank account, this will take between 5 and 15 business days, so it’s recommended to avoid it unless absolutely necessary.

VIP Program

In order to be successful, a casino needs two things – an influx of new players, and the loyalty of older ones. Lucky Crypto Casino has the former covered through their extravagant bonuses, but unfortunately, there’s not much reason to stick around once you’ve played through them. There are no regular “reload” promotions, and yes, no VIP or loyalty program either.

This is a huge disappointment, and it sends the message that the casino only cares about getting new people to come make a first deposit, while currently existing ones don’t get any benefits. We’ll be watching the casino very closely and amend our review should the situation change, but as it stands right now, it’s a big red flag against joining Lucky Crypto Casino.

Tournaments

Even without a dedicated loyalty program, a lot of players may stick around a casino if provided with frequent tournaments – or incentives to play pokies competitively in exchange for cash prizes. Alas, Lucky Crypto Casino doesn’t support any of those either. Which is quite odd, considering the fact that it has a dedicated tournaments section right there on the sidebar.

Our interest was piqued, and we decided to investigate, but it doesn’t appear that Lucky Crypto Casino have ever actually held a single tournament, despite having a section on their casino just for them. All we found were mentions that it offers tournaments, but we couldn’t find any details about even a single one. Which is, at best, a major oversight, and, at worst, very shady and unusual.

Verification

Every casino that accepts flat currency (dollars, pounds, euros, etc) has to abide by certain international regulations intended to prevent money laundering. In practice, it means that the casino is required to verify the identity of any and all players who attempt to withdraw their winnings from it. The first time you initiate a withdrawal, it’ll be rejected and you’ll only be able to try again once you’ve completed the verification process.

While some crypto casinos have found a loophole in the process by eschewing flat currencies in favor of crypto, Lucky Crypto Casino is not one of them. On the bright side, at least their verification process is rather simple, as they only require a single document, and you can pick which one works best for you from the following list:

• Passport (recommended)
• Driving license
• National ID Card
• Birth Certificate (verification takes up to 24 hours)
• Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).

While additional documents (such as proof of address or bank statement) may be requested, those are determined on a case by case basis. This means that, if all goes well, you’ll be verified with just one document. The casino recommends that you take a photo of the document, but if this isn’t possible, they’ll accept a scan too.

Is Lucky Crypto Casino Legit & safe?

Ensuring that you’re playing at a legal, licensed casino is one of the most important things you should do as a player – even if it’s a little bit boring. By playing at an unlicensed casino, you’d not only be breaking the law, but also run a huge risk of being ripped off, as there are literally no consequences the casino can face. It doesn’t answer to any authority, after all!

That’s why we always take great care to verify the legality and authenticity of every casino we review, and we’re happy to say that Lucky Crypto Casino is completely legit. It’s licensed and regulated by the Curacao Gaming Authority, which means that, should issues arise, you’ll be able to at least report them to someone who can then punish them.

Customer support

The worst thing that could possibly happen to you while playing at an online casino isn’t losing all of your money – instead, it’s winning, but not being able to do a thing with your winnings. Or depositing money and not getting it in your account, or your withdrawal request dissolving into mid-air with your winnings in tow, or any other number of nightmare scenarios.

The only way to assuage those fears (that many gamblers have) is by providing players with great customer support that is both widely available and highly knowledgeable. During out testing, we certainly found that Lucky Crypto Casino’s support team is available – they can be reached via live chat and respond fairly quickly. If chat isn’t your thing, you can also drop them an e-mail, either through your e-mail client (for example, Gmail or Outlook), or by filing a ticket in a form directly on the site.

As for being knowledgeable… That part, we unfortunately weren’t able to confirm. Our questions, despite being rather basic, were met with vague non-answers, and we got the impression that whoever was speaking to us was using some kind of translation tool, and that a lot of the details on both sides were lost in translation. Not the type of support you’d like to get when your winnings are on the line!

Mobile casino

These days, it’s almost impossible to find a casino that doesn’t have a dedicated mobile section – and that’s because, well, simply put, most players prefer to play on mobile than on desktop! Regardless of whether you’re looking at casino games or just gaming in general, mobile is the reigning platform by a decent margin, so it’d be foolish to ignore that market.

Fortunately, Lucky Crypto Casino haven’t made that mistake, and have paid extra special attention to their mobile section! This version can be reached through your mobile device’s browser (like Safari or Chrome), and doesn’t need a dedicated app. Despite that, it works absolutely beautifully – it loads quickly, runs nearly every game available on the desktop version, and also lets you make deposits or withdrawal requests straight from your phone.

That’s not to say that the mobile version is perfect, however. It has some annoying issues, like for example, the frequent pop-ups – the chat window that keeps opening all the time is bad enough on desktop, but on mobile, where it takes up a good portion of the screen, it’s nearly insufferable! On top of that, the smaller screen naturally means that some text is a little more difficult to read, as not all of it scales up proportionally (like, say, icons and images do).

Despite this, Lucky Crypto Casino’s mobile version overall gets our seal of approval, and we believe any mobile gamblers will find plenty to love in it.