Reef Reels Casino

Reef Reels Casino Review

There’s nothing quite as peaceful as the sea – except maybe for the world of pokies (whenever you’re just watching the reels spin instead of being distracted by the flashing lights and over the top animations, of course). As such, it really makes sense for an online casino emphasizing pokies to brand themselves after both the reels of a slot machine and the coral reefs underwater.

Now, only one question remains: we know the casino is peaceful, but is it good? Does it bring with it a vast collection of pokies and table games alike, and if so, are they of high quality? Are the bonuses acceptable, are the special features up to snuff, is the casino safe and secure? That’s what we set out to discover in this long, comprehensive review where we leave no stone unturned!

Bonuses

Reef Reels No Deposit Bonus – AU$10

We at casinoaustraliaonline.net are rather used to being neglected when it comes to both games and pokies – after all, Australia isn’t some kind of major casino market (like, say, the UK), so a lot of sites, even ones that allow Australians to play, will actively remove games and bonuses when you visit them from the land down under. As such, we were rather pleasantly surprised to discover that Reef Reels Casino offers a no deposit bonus exclusively to Aussies.

Once you sign up and confirm your phone number with a text, you’ll be able to enjoy a free bonus of AU$10, straight into your account. It’s as simple as that. You won’t need to deposit, or go through some lengthy process, or anything of the sort, you just click a button and claim free money. Well, not quite “free money”, because you’ll still need to wager them x40 times, and the amount you’ll actually be able to withdraw is limited, but still!

Once you claim your bonus, you’ll have 7 days to wager it on any pokies at the site except for ones with jackpots, which is completely understandable – you’ll need to actually put real money on the line before you get access to the really big wins. But, even with all these limitations, we can’t help but feel like this is a fantastic bonus that gives a great first impression!

Welcome Bonus Package – Up to AU$AU$1,000

All done with your no deposit bonus? Great! In that case, it’s time to start looking into the deposit bonus, where you’ll receive some extra cash if you place a deposit. Reef Reels Casino will give you a total of three distinct bonuses, each tied to one of your first three deposits. And if you deposit at least AU$20, you’ll be able to claim all of them!

Here’s exactly what you’ll be snatching up every time:

Just like with the no deposit bonus, these three bonuses will be valid for 7 days and can be used on all pokies except jackpots. However, unlike the x40 wagering requirement of that bonus, you’ll only need to wager these bonuses x30 times, which is fairly standard in the casino industry. Overall, while these welcome offers aren’t amazing or anything, they’re still fairly decent and more than worthy of claiming if bonuses are something you enjoy!

Reload Promotions at Reef Reels Casino

You didn’t think bonuses at Reef Reels ended with just the welcome package, right? No, the site also provides its long-time players, those who have long since used up the welcome bonus, with plenty of opportunities to claim even more bonuses in order to continue their casino journey! What’s more, most of these offers can be claimed over and over, so that if you like one, you can keep enjoying it for a long time.

While we won’t go into too much detail about these promotions, it’s worth noting that you can claim a different offer depending on when you deposit – there are certain (smaller) bonuses that you can claim every single day, as well as slightly bigger ones that you can enjoy once a week, with a different offer during the working week and weekend. There are even a few limited-time promos that will only be available for a little bit, but are usually much better than the ones you’d find regularly.

Games

Many will agree that the games are the most important part of an online casino – that’s why you’re there in the first place, right? If the games are bad, doesn’t matter what great the bonuses are or how secure and legit the site is! And we’re happy to say that there’s no reason to worry, as the offerings of Reef Reels Casino are certainly on the level!

To make something clear: all you’ll find at this casino are pokies, table games and live games. If you were hoping for sports betting, bingo, crash/crypto games, skill-based pokies or anything like that, then this isn’t the site for you. However, even though Reef Reels doesn’t do everything, what it does do, it does very well.

Pokies

While Reef Reels Casino doesn’t exactly have the biggest or most diverse portfolio of pokies, we can absolutely attest to its quality. It’s obvious that the creators of the casino put al ot of emphasis on the pokies in particular (and if there was any doubt, well, the clue’s in the name), but looking at the list, it’s obvious that this was a labor of love rather than a race to see just how many thousands of games from how many dozens of providers can be squished in.

A quick browse at this section will already reveal some top notch providers like Pragmatic Play, Betsoft, Nolimit City and more, and each of them has dozens, some hundreds of top tier games on offer. You can sort them out by popularity or alphabetically, but sadly you can’t filter them out by feature (such as Jackpot or Megaways), which is perhaps our biggest complaint regarding this particular section.

Live casino

Honestly, we have no complaints about the Reef Reels live dealer section. Most of its games are provided by Evolution Gaming, and we’ve always been very big fans of their repertoire of offerings. You can find nearly any live game you like under their banner, not just the big ones like roulette and blackjack, but also much smaller titles like andar bahar, craps and dragon tiger.

Special mention is warranted to the live game shows offered by Evolution, such as “Crazy Time” and “Deal or No Deal”, which will put you in the shoes of a contestant on TV – and while the show itself is fake, the host, the game and the money are all real! But if all of that doesn’t appeal to you, then no worries, there are plenty of rooms at Reef Reels to grab you eye.

Deposits & Withdrawals

Frankly, we’ve really enjoyed Reef Reels Casino so far – but one thing that we aren’t very big fan of is their deposits and withdrawals section. While the minimum deposit and withdrawal amounts are acceptable (for the most part – some methods have much higher minimums than others), what isn’t at all acceptable is the very limited amount of methods you can use to complete your deposit.

Indeed, you can only make a deposit using your credit card, PayID or three different crypto coins. That’s it! If you wanted to use a pre-paid voucher like Neosurf, or an e-wallet like Jeton, or hell, even just other popular cryptos like Tether or Ripple, we’ve got some bad news. Honestly, even if most people deposit with their card, this choice isn’t enough to cover the rest of players, and many will certainly drop off when they learn they can’t use their preferred method.

Withdrawal time

When it comes to withdrawing, you won’t be able to do so with your credit card – instead, you can only withdraw via PayID, crypto or a direct bank transfer. Out of those options, we recommend using PayID – there are no fees and taxes associated with it, not to mention the minimum withdrawal amount is only AU$10, less than the minimum deposit! On the other hand, you’ll need to wait 3-5 business days for your withdrawall to fully process, which isn’t ideal.

On the other hand, withdrawing via crypto will be much faster (within 1 day), but also much more limited, as you can withdraw no less than AU$100 at a time. The money you withdraw will also be stuck in your crypto wallet until you sell the crypto coins, which may incur fees. The final option is bank transfer, and honestly, we don’t recommend it. You’ll be waiting for about 10 days with it, and additional fees may be incurred for the withdrawal depending on your bank’s policy.

VIP Program

Unlike many of its contemporaries, Reef Reels Casino does not have a traditional VIP program – at least as far as we could tell. However, we find it very difficult to get upset by this, given just how many different promotions and bonuses you can receive here as a long-standing player. Hell, you can even get a birthday bonus once a year, doesn’t get any more “loyalty reward”-y than that!

But while there isn’t a traditional program here, there is still one aspect that vaguely fits the bill which is worth talking about: missions. So, how does that work? Every week, players will receive a mission that they can choose to participate in, if they believe it’s worth doing. Upon confirming their participation, players will then have to complete that mission, usually by playing certain games or achieving certain feats.

If you manage to complete it within the allocated time, you’ll receive a special no-deposit bonus as a reward for your dedication! And if you can’t, no need to fret too much, you can try again next week. Again, this isn’t a traditional VIP program, but we still feel like it qualifies as a reward for loyal players.

Tournaments

Of course Reef Reels Casino would have tournaments – it’s packed full of all kinds of other features and bonuses, did you really think that it’d be skipping out this one in particular? No way! By going to the Tournaments section of the site in the menu near the header, you’ll instantly be taken to see the latest tourneys on offer!

At any point, Reef Reels will have at least one tournament that you can take part in – if there isn’t, you might have just hit a day-break between two tournaments, and there will be one in a matter of hours. These tourneys are quite decent, too, with cash prizes for the top scorers on the leaderboards. If tournaments are something that actively interests you, or even if you’re just somewhat curious about them, then these ones should be quite interesting to you!

Verification

The verification procedure is something that most players aren’t a big fan of, and yet the matter remains that it’s a necessary step at most online casinos. That includes Reef Reels, so once you’re ready to withdraw, you better also be ready to provide the casino with a few documents proving your identity, or else you won’t be allowed to claim those hard-earned winnings.

So, what documents are those? Well, to be precise, you’ll need:

• Proof of ID – Passport, ID card, anything official with your name and picture;
• Proof of address – A document with your name and current address, even a delivery receipt will do;
• Verification of payment method – If you made your first deposit with anything other than crypto, you’ll also need to verify your payment method.

Once you have the necessary documents, just send them to the casino’s support team and bam, your account will be verified, provided that the information on said documents matches with the one you inputted upon registering at the casino, of course. If it doesn’t, or if there are other issues, you might be required to submit additional documents.

Is Reef Reels Casino Legit & safe?

There are two types of online casino gamblers – those who are very concerned about their safety, and those who should be. We’ve always greatly pandered to the former and have done our best to convince the latter that sometimes having peace of mind at a safe, mediocre casino is far better than depositing money at a flashy, yet obviously scammy site.

And while we can’t confirm whether Reef Reels Casino is a scam or not with absolute certainty, things do not look good. For starters, the site has a completely unknown parent company – we have no idea who owns and operates it, which is a gigantic red flag. Curiously, the casino still displays a license number in its footer, which, under normal circumstances, should’ve made finding out the parent company a piece of cake – licenses are issued to companies, not individual sites.

However, despite all our efforts, we were never quite able to confirm the validity of the listed license. Reef Reels claims to have a Curacao Gaming Master License, which is a very common license – however, unlike other licenses (which can often be checked by inputting the casino name or license number into a database), verifying a Master License requires clicking a link provided by the casino. The license number alone is not enough.

As you can imagine, Reef Reels Casino did not provide such a link, and when we messaged them to ask for it, our messages were ignored (more on that in the Customer Support section below). You may not think of this as a big deal, but playing at an unlicensed casino, especially one with an unknown owner, carries a whole lot of unnecessary risk, as no institution is holding that casino accountable in any way.

Customer support

We at casinoaustraliaonline.net have always placed a great emphasis on the level of customer care offered by the online casinos we review. After all, who cares how great your games are or what amazing bonuses you offer if unresolvable technical issues will end up ruining any prospect of withdrawable winnings, right?

Unfortunately, this may very well be the case with Reef Reels Casino. While their contacts page purports to offer “friendly customer support agents”, we have yet to come into contact with a human at all. Their 24/7 live chat is actually no live chat at all, just a chat bot – and not a cool bot that understands you like ChatGPT, either, an old-school bot that at worst won’t understand, and at best will just link you irrelevant help articles. The most you can do with it is fill out your details to be contacted later, but only if you have a very specific problem.

Okay, so the live chat was a bust, but luckily the site also offers a number of different e-mails you can reach out, depending on the nature of your inquiry. Great! But when we tried to write them on their general support team, we never received a reply. Again, to quote their own site, “We guarantee that you will get a reply within a period of 24 hours” – but what good is a guarantee if it’s utterly meaningless?

Mobile casino

Our phones have become an integral part of our lifestyles over the last few decades, and that also applies to the world of online casinos! In a world where most new casinos are desperately trying to swim, one of the surest ways to sink is to have a subpar mobile site. So, how did Reef Reels fare? Truthfully… Not too bad!

Even on desktop, the casino already has a very simple site, so the transition to the smaller screen of a mobile device is fairly straightforward. As is the case with nearly all online casinos nowadays, there will be no need to download any additional apps in order to access the full functionality of Reef Reels Casino: simply opening the site through your mobile browser will be enough.

Despite this, you’ll be able to make deposits (and claim bonuses), participate in the site’s tournaments and missions, and of course, play your favorite pokies! Frankly, there’s nothing to complain about here, the mobile version of Reef Reels is quite solid.