RioAce Casino

RioAce Review

RioAce is the latest online casino from Altacore N.V. – a company that, although not historically tied to Australia, still has a very AU-friendly attitude and generally accepts Aussies into most of its casinos. RioAce is by no means an exception, as it not only welcomes, but encourages players from the land down under to sign up and try their luck here!

But should they actually do so, or does RioAce promise something that it simply can’t deliver on? That’s what we at casinoaustraliaonline.net set out to discover! By diving deep, we explored not only the site’s vast array of different games and gambling activities, but also its bonuses, extra features, and most importantly, safety! After evaluating every single aspect, we’ll give you our honest opinion – but you’ll have to wait until the end of the review for it! What can we say, we like to tease you like that!

Bonuses

Welcome Bonus – 100% Match up to AU$750 + 75 Free Spins

While some online casinos like to start things off with a bang, RioAce starts off with… a satisfying thud. That is to say, although its welcome bonus isn’t anything to write home about, it at least manages to provide enough to make claiming it worthwhile – especially since it’s just part one of a far more extensive welcome package (but we’ll talk about that a little bit later).

When you first sign up and deposit at least AU$30, your money will be doubled up to AU$750. In addition, you’ll also receive 75 free spins on the “Elvis Frog in Vegas” pokie – pretty standard stuff, overall! Keep in mind that the free spins will be credited to you in increments of 25 starting from after you’ve finished wagering your welcome bonus (and then every 24 hours after), so don’t be frightened if you don’t get them right away!

The bad news here is that the wagering requirements are a little bit high – x40 for both the match bonus and the free spins winnings. And while the bonus will be active for 10 days (fairly standard timeframe for a welcome bonus), RioAce have certainly made sure you’ll be sweating bullets while working on it!

Additional Welcome Bonuses

As mentioned earlier, RioAce offers not just one welcome offer, but an entire package consisting of 4 different bonuses – and you better savor them, because the site doesn’t have any reload offers whatsoever! That’s right: besides a cashback program (which we’ll discuss a little bit later in our discussion of the VIP program), these are all the bonuses you’re going to get. Kind of insulting, really.

Well, are they at least good bonuses? Eh… they’re alright. Here’s what you’ll be getting with each of your subsequent deposits:

• Second Deposit – 75% Match up to AU$1,500 + 75 Free Spins
• Third Deposit – 75% Match up to AU$2,250 + 75 Free Spins
• Fourth Deposit – 100% Match up to AU$3,000 + 75 Free Spins

Admittedly, while the fourth deposit bonus is genuinely really good, as a whole, this welcome package is something of a disappointment! Especially since you consider the fact that the wagering requirements are the same as the first deposit, x40, which is still very steep. And also, no reload promotions! No, we’re not willing to just let that go.

Games

Despite our disappointment with the lack of reload promotions at RioAce, we’d be the first to admit that they’re not the most popular aspect of an online casino – it’s the games! After all, you may sign up for the bonuses, but you’ll be sticking around for the games, and if they’re not up to snuff, you’ll probably move on to another site with far better offerings! So, how does RioAce fare in that department?

Surprisingly, much better than it did with the bonuses! The variety and diversity of its games is pretty decent, including not only pokies and live casino offerings (which we’ll get into later), but also things like sports betting and crash games! Granted, this section isn’t without its flaws, which we’ll also get into… but on the whole, it’s a stark improvement and a bright sign of things to come for RioAce!

Pokies

At a glance, the selection of pokies available here is fantastic. We’re serious! Thousands upon thousands of games from some very respectable providers like Tom Horn, BGaming, BetSoft, and Playson – what’s not to love? And if you’re a new gambler and don’t know what any of these names mean no worries! RioAce offers many different ways for you to filter out this vast collection based on a number of different categories, like jackpots or bonus buy.

But as you start clicking or tapping around, you’ll quickly notice a problem: a lot of the games simply will not work, and will instead display an error that they’re unavailable in Australia. Now, for the record, this is completely normal, and and we aren’t blaming RioAce for this! Every casino has a number of games which are simply unavailable in our wonderful homeland, typically due to providers deciding not to offer them here. That’s fine. But why display them at all? Most casinos will simply hide them in order to streamline the experience for players! As it is now, you’ll be spending more time looking for a game to play than actually playing!

Live casino

The live dealer section of RioAce is just as feature-complete and stuffed with content as its pokies one, except with far less restrictions this time! Don’t get us wrong, you’ll still find a provider or two which hasn’t offered its services here (such as AsiaGaming, for example). But the big two, Pragmatic Live and Evolution Gaming, are right here, and better than ever!

Between them, there really aren’t a lot of casino games that you won’t be able to find. Blackjack and roulette? Yep! Baccarat and craps? You bet! Andar bahar and teen patti? Sure, why not! Hell, you’ll even be able to play some live game shows, such as Crazy Time, Sweet Bonanza, or Monopoly Live! Those are always great fun, and help bridge the gap between people who prefer pokies and those looking for more involved online casino experiences. Plus, they make you feel like you’re on TV, and who among us hasn’t wanted that at some point?

Deposits & Withdrawals

Despite what we just said about the games being the most important part of an online casino, the truth is that the supported payment options can sometimes be far more important! After all, imagine the perfect online casino with the most amazing games and bonuses – what good is it if you can’t make a deposit there? Well, that description comes dangerous close to matching RioAce (though, thankfully, doesn’t quite cross the threshold).

The good news is that, much like many other casinos by Altacore N.V., RioAce is extremy AU-friendly – it supports Australian dollars and bank cards without any issues! The bad news is that its available payment methods are extremely limited for Aussies – besides credit cards and bank transfer, all you’ll have available are 3 e-wallets (Skrill, Neteller, Mifinity), and a single pre-paid solution which isn’t even that popular here (Paysafecard). Crypto, as far as we can tell, isn’t available at RioAce, and that’s simply unacceptable for a modern online casino.

Withdrawal time

When it comes to withdrawing not just from RioAce, but from any other online casino, it’s important to ask yourself whether you’d prioritize speed or convenience. If you’re looking for convenience, then withdrawing via your credit card will likely be the way to go for you – after all, when the transaction is done, you can very easily use your winnings in your everyday life, like at the store. The downside is that the withdrawal time can take 3-5 days longer than via e-wallet.

E-wallet withdrawals aren’t subject to the same strict verification procedures that banks must perform on all transactions, and so they can process transactions far more quickly. However, you’d also be limited to only using your winnings online, unless you withdraw them into your bank card after you’ve withdrawn them from RioAce already – which can incur additional fees and taxes and overall reduce your winnings.

VIP Program

As mentioned a little bit earlier, RioAce doesn’t have any reload promotions, and instead relies on a VIP program to rewards its players long-term. This program, for better or worse, isn’t anything particularly unique compared to what you’d find at many other online casinos: for every wager you’ll make you’ll earn points, and once you have enough points, you’ll ‘level up’, unlocking permanent bonuses and perks.

These perks aren’t too bad, either: a dedicated VIP manager, a cashback on all losses (starting at 10%, which is pretty high), even exclusive bonuses that you can claim once you’ve reached a certain level. It all sounds great on paper, but in practice, you’ll need to wager thousands of dollars in order to even get in on the ground floor. RioAce’s VIP program, like those of many other online casinos, fails by being a little too ambitious, and demanding far too much of its players – many of which are unlikely to engage with it because of this.

Tournaments

Tournaments are another way you can receive bonuses here and RioAce – not to mention, they’re a fantastic way to engage with pokies in a more community-driven and competitive way. Here’s how it works: whenever a tournament is in play, you’ll be able to participate by playing the qualifying pokies. The more you win at them, the higher you’ll climb in the leaderboards, and if you rank high enough you’ll get a certain number of points. Those points can then be exchanged at the store, an elaborate marketplace that will ‘sell’ you free spins, bonus cash, and other promo items.

The issue (because there’s always one) is that tournaments are extremely infrequent. While most online casinos we’ve reviewed that have a tournaments feature will sport 2-3 tourneys at once, RioAce didn’t have a single one while we were researching it for our review. This, in turn, renders not only the tournaments section, but the store practically worthless. While we can certainly hope that this will be improved in the future, we can’t review casinos as we hope they would be, only as they are. And right now, RioAce’s tournaments are rather disappointing!

Verification

Depositing at RioAce Casino is easy enough – but what happens when it’s time to withdraw? Well, in order to remain compliant with various money laundering regulations, the casino will require you to verify your identity before allowing you to withdraw even a cent. Once the verification is complete, RioAce will go through an identity confirmation and background check all on their own, and if the results are fine (which they should be), you’ll be allowed to withdraw to your heart’s content!

Does that sound complicated to you? Don’t worry, it isn’t really! In practice, all you’d need to do is obtain a few documents and snap a few photos of them. Those will include a proof of ID, like your ID card (as well as a selfie of you holding it), a proof of current address (like a utility bill), that sort of thing. All those photos can be uploaded directly onto the RioAce website in a quick and convenient process!

Is RioAce Legit & safe?

If we had to prioritize one aspect of an online casino over all others, that would certainly be its safety and security! After all, if a casino site is fraudulent, who cares how good its bonuses and features are, you’re still not getting any money out of it! Luckily, that doesn’t seem to be the case with RioAce, as it sports a shiny license from Curacao that confirms it as licensed and legal!

Admittedly, we had a little bit of trouble verifying RioAce’s license due to the lack of a link provided in the footer (which is sadly, one of many oversights with the site’s design). Eventually, though, our own investigation confirmed the Curacao license to be legitimate, meaning that if you’re someone who is concerned about your safety while playing online, then gambling at RioAce Casino will give you one less reason to worry!

Customer support

Found yourself stuck in a situation where you need some help from the RioAce Casino staff, have you? Or perhaps you simply have a few questions we haven’t already answered? No worries: contacting them is very simple! The most convenient way to do so is via live chat, which can be opened from the “Contact Us” page. While it’s the smallest of departures compared to most online casinos (where you’d access it from the bottom right of the homepage instead), the live chat window works great and will get you into contact with a staff member almost instantly.

But not everyone is a fan of one-on-one real-time chats, and we totally get that! So instead, how about you send an e-mail? RioAce has two separate addresses you can reach out to: one for general inquiries, and one for questions specifically related to the verification procedure. Whichever one you reach out to, though, chances are you’ll receive a reply within 24 hours, even on weekends. This, in turn, allows you to reply in your own time without having to commit to a live conversation.

Mobile casino

Ah, mobile – an aspect of online casinos that so few review sites tend to discuss nowadays, despite how important it is in the mobile age, where the majority of players are playing on their phones! If you’re among them and are wondering whether RioAce will run well on the ‘small screen’, then you have no cause for concern: its mobile version is great, and shouldn’t cause any trouble even on older devices.

Although RioAce Casino doesn’t have a mobile app that you can download and install on your device, frankly, it doesn’t need one. Just by opening up the site with the same browser you’re already using for everyday online escapades, you’ll access a pre-built ‘web app’ which acts just like an installable app would. And all without taking up any space on your device! Isn’t modern technology wonderful?