Ruby Reels Casino

Ruby Reels Casino Review

Click your ruby slippers and get ready to learn there’s only one place like home: the casino! This brand new gambling site immediately strikes the eye with a great presentation, fresh color scheme, and more importantly, promises of big bonuses and lots of games. But are these promises actually true, or are they about as weird as the Wizard of Oz himself? … Okay, the site isn’t even Oz-themed, we don’t know why we’re making all these references.

What we do know, though, is online casinos – and whether they’re worth your time and money! As such, we’re going to cover all of Ruby Reels top to bottom, including not just the aforementioned bonuses, but also its games, features, payment options, and of course, legitimacy. So follow us down the yellow brick road as we– ah crap, we did it again!

Bonuses

Welcome Bonus – 100% Match up to AU$2,000 + 100 Free Spins

Nearly every online casino site offers a welcome bonus, and the vast majority of them have not just one bonus, but several packaged together as part of a so-called “welcome package”. Typically, these offers are intended to be consumed together, as part of a greater whole instead of as one-off promotions – which should give a lot of context to the first deposit bonus at Ruby Reels. Although it’s not amazing, it’s still a very good step one in an overall much bigger package.

To be more specific, when you make a deposit of at least AU$30 (the very first time you’re putting money down at all, that is), you’ll receive a 100% match up to AU$2,000. The maximum bonus amount you can receive here is pretty generous, making this bonus a good fit for high rollers, but the 100% match means you’ll need to put a lot of money in to get a lot of money out. But if you’re only willing to deposit the minimum, no worries: you’ll still receive 100 free spins for your troubles.

But every bonus comes with its own wagering requirements, and here at Ruby Reels, they can be pretty steep: the entire amount (bonus amount + deposit + free spins winnings) must be played through x40 times within just 7 days. Let’s face it, that’s not going to happen unless you’re not only amazingly dedicated to gambling for a week straight, but also sporting some serious luck. So you should approach this promotion not from the perspective of “oh, I can earn extra money,” but rather from “oh, I can get some extra cash to test games with.”

Additional Welcome Bonuses

Like we said earlier, Ruby Reels has an entire welcome package which will reward you with bonuses throughout your first 3 deposits. We already covered the first deposit bonus, but what about the other two? Well, they’re mostly similar to it (same format, minimum deposit, wagering requirements, etc), with the only thing changing being the numbers.

The second deposit bonus will net you a 75% match up to AU$1,000, alongside 50 free spins – worse than the first deposit bonus in every way. The final bonus will give you a 50% match up to AU$2,000 and 50 free spins – although the bonus amount is significantly increased, the fact that the bonus percentage is just half of what it was for the first deposit means you’ll get way less money than you did before.

But there’s yet another bonus we need to mention, one that replaces this entire package altogether – and it’s only accessible to players who choose to deposit with crypto. If you put down at least AU$250 (yeah), you’ll receive a 100% match up to 0.2 BTC and 100 free spins for your first deposit, a 75% match up to 0.15 BTC for your second, and a 50% match up to 0.15 BTC and 50 spins for your third. Whether this offer is better than the original bonus, we can’t say.

Reload Promotions at Ruby Reels Casino

Whichever welcome package you choose, you’ll only be able to claim each of the three bonuses – but what happens after that? Are you supposed to just give up on having bonus funds? Well, not quite: because Ruby Reels also offers plenty of reload bonuses which, like the name suggests, will refresh every time they’re used, allowing you to keep claiming them as many times as you want… or at least, each one will be valid once a week.

To be more specific, every reload offer will be valid on a particular day of the week. On Monday you can get a 5% cashback on the “Game of the Month,” on Tuesday you’ll get a 20% match bonus, on Wednesday you’ll receive 10 free spins with every deposit, etc. Probably the best offers come on the weekend, as each day can get you up to 50 free spins, but trust us, they’ll be pretty tough to earn.

Granted, none of those bonuses are amazing – doubly so if you compare them to the reload offers on other casinos which often go as high as a 50% match. But just the fact that these bonuses are here and available to players is worth praising – even if that praise is pretty tepid.

Games

We had mixed feelings about Ruby Reels’ bonuses, but there’s absolutely nothing mixed about the games selection: it just blows on pretty much every level. Very few games by a small number of providers, and on top of that, the diversity of content deserves every criticism. You won’t find any sports betting, instant win games, virtual sports, lotteries, bingo, poker, etc. Sure, not every casino has all of that – but the majority of them at least have most of it!

And then there’s the fact that, unless you know precisely which game you’d like to play and are ready to search for it by name, navigating the menus is a chore and a half. The categorization is pretty awful, with very few ways to filter out the games based on what you need. Not all of it is bad, of course – for example, you can filter out just the games that are part of the current tournament. But one or two good ideas don’t save an overall very lackluster section.

Pokies

Well, there’s no sugarcoating it: the pokies section is pretty bad. Not that we need to tell you that, given the fact that you can see the same list of providers and the same number of games we do. It’s not like the providers here are awful, quite the opposite: you’ll find plenty of winners, like Yggdrasil, Playtech, BGaming, and Betsoft. But that doesn’t excuse the fact that the overall number of titles is extremely low, even by Aussie casino standards.

What’s worse, the poor categorization issue persists, which means that even among this very small selection of games you might still have trouble finding what you want. Some of the categories here (like Jackpot) have only one game, while others don’t even work. Meanwhile, the main categories, like Popular, don’t seem to arrange the games in any order that actually makes sense. Very, very bad on basically all fronts.

Live casino

If you thought that the pokies section was bad, oh boy, brace yourself for the live dealer one – it’s so much worse. Sure, we were very disappointed by the pokies, but at least there were a few thousand games there. Here, all you get are about 40 different rooms spread between a handful of different categories. For reference, most online casino sites offer hundreds of rooms from 5-10 different live providers.

But hey, it’s important to have quality over quantity, right? Not here. Rooms have only a limited amount of players that can participate, so it’s very important for there to be enough for everyone. Furthermore, games like blackjack and roulette have many different variations (for example, French roulette), each represented by its own room. And when blackjack literally has just two rooms on the entire site, well, don’t expect to find too many versions of it here.

Deposits & Withdrawals

Many first-time players tend to underestimate just how important the payment methods supported by an online casino actually are. And they’re essential: after all, if the site doesn’t accept any payment option that you’re actively using, you’ll either need to open up a new wallet (inconvenient and sometimes even impossible) or just settle for a different online casino altogether.

And yes, such a risk is indeed very present here at Ruby Reels, depending on your preferences – it lacks many payment options which are present at other online casinos operating in Australia. You can use Visa, MasterCard and bank transfer to deposit (as you can anywhere), but in terms of e-wallets, you’ll only have access to Google Pay, Mifinity, Ecopayz, Neteller, and Skrill. Google Pay is nice, but other options like Jeton would’ve been appreciated.

You can also use Neosurf and Paysafecard if you’d prefer an anonymous payment method for deposit – but if you’d like to withdraw without verifying your payment (something we’ll touch upon in a bit), your only option is crypto, and that’s also lacking compared to other casinos. You can only use Bitcoin, Ethereum, Litecoin, Dogecoin, and Tether – granted, these are the most popular alternative currencies, but not always the most practical. Including Ripple, BitcoinCash or Solana would’ve gone a long way.

Withdrawal time

Depositing at the casino is only one part of the equation – the other, should you be lucky enough to win, is withdrawing the money you’ve already won, and that won’t be quite as seamless of a process. For starters, Ruby Reels will have to verify all withdrawals before dispatching them, a process that can take up to 3 days. This process is independent of verification on the player’s side (which only happens after the first deposit), so there’s nothing else you can do to speed it up except wait.

Beyond that, once your money is dispatched, you might need to wait even longer for it to appear in your account – that speed is determined by the payment provider. For crypto and e-wallets, the process should be instant (though Bitcoin and Dogecoin might delay by a few hours). However, credit card withdrawals can take 3-5 days, so be patient if you selected that. Bank transfer withdrawals are not possible in AU$.

VIP Program

Ruby Reels’ loyalty program is nothing to write home about, but it still adds an interesting spin to the way most sites tend to approach their VIP initiatives. The basic premise itself is very simple, and something you’ve probably encountered many times before: by making wagers, you earn points. Specifically, every AU$30 on pokies and AU$120 on live casino nets you 1 point, and once you have at least 25 points, you become “Member+” and your VIP journey officially begins.

You might have already noticed the first interesting thing about this program, which is that you can level up from not just pokies, but from live games as well. Titles like live blackjack have far more predictable outcomes than pokies, which is why they’re typically excluded from these programs (and contribute significantly less to the wagering requirements of welcome bonuses). So the fact that you can still get points from live casino here is huge, even if you’ll need to play through x4 times more funds for the same points.

The other interesting thing is in the way the program is structured. You see, the first 4 ranks (with the very first rank being received the moment you earn 1 point, the one for core members) will only give you small one-time prizes, like free spins. But once you get to the 5th one, you’ll not only receive a one-time bonus, but also a weekly cashback on all your losses. This cashback starts at 3% at level 5 and gradually increases up to 7% for the final level (8% for the special VIP level which is achievable by invitation only). It’s not much, but it’s still a cool extra on top of the one-time bonuses!

Tournaments

Tourneys don’t play a huge role here at Ruby Reels, but they’re certainly present! As far as we can see, players can typically gain access to two tournaments at a time (though the number may fluctuate depending on when exactly you’re viewing the casino). The first is the weekly tournament which, like the name suggests, will refresh every week with a new prize pool and a new game. It’ll be here as reliably as the sun rises!

The other tourney is seasonal, and typically centered on certain events and holidays: for example, the winter holidays. This tournament will have significantly higher rewards, but it’ll also be available for far longer, meaning that competition will be much more strict. You’re going to have to wager some serious cash if you want to earn yourself a spot on the list – but don’t worry! If you’d rather participate in something a bit more low-stakes, there’s always the weekly one, and it’s great that players have both options available.

Verification

Online casinos, much like many other websites that allow you to win and withdraw money (for example, crypto or forex marketplaces) are notoriously susceptible to money laundering. You can deposit some cash with stolen credit cards, withdraw it into your bank account, and if the bank asks where you got it from you can just say it’s casino winnings – self-explanatory, really! To prevent this, certain measures have been put in place to make the deposit and withdrawal processes alike more transparent.

So, the first time you make a withdrawal request here at Ruby Reels (or any other casino site), you’ll be asked to verify your identity by posting a few documents that can prove who you are. These documents will be nothing special: for example, a form of photo ID (like your passport) and a proof of address (as simple as a utility bill). Certain payment options, like credit cards, will also need to be verified so that the casino knows you own them and they’re registered in your name: for example, credit cards. It’s an annoying and somewhat invasive process, but not a complicated one.

Is Ruby Reels Casino Legit & safe?

We at CasinoAustraliaOnline have one rule: no matter how good a casino looks, it all falls apart if we don’t believe it to be safe. And at first, we were ready to dismiss Ruby Reels as yet another site which is completely fraudulent and lacking any kind of owner and license. Could you blame us, though? There’s no owner information anywhere on the site, which is typically the case at fraudulen casinos that don’t want you to know who’s behind them.

However, we’re nothing if not persistent, and were eventually able to uncover the truth: the site is owned by Hollycorn N.V., a famous casino operator with plenty of sites under its belt. Hollycorn also has a license by the Curacao Gaming Authority, one with the number OGL/2023/176/0095 – that much is easy enough to verify on Curacao’s website. So, why all the secrecy? Why hasn’t this been properly disclosed to players? Unfortunately, we have no answers to that.

Customer support

Encountering issues while plpaying at a casino site is practically inevitable. That applies not just to Ruby Reels, but also to most other casinos that you spend long enough playing at: it’s simply inevitable! As such, it’s very important for you to have a strong, competent support team at your disposal that can actually help you with your issues instead of making them worse… and unfortunately, that’s not something you’ll find here.

We first tested the live chat, asking a few questions aboutu the casino in preparation for the review (including some clarifications on the bonuses and license). The answers we received were completely worthless, and basically amounted to “just check the website” even when the information was nowhere on the site. Next, we decided to send an email – something which typically has a much better chance of succeeding. Alas, we’re still waiting for a response as we write this.

Mobile casino

Ruby Reels’ mobile interface won’t be too different from what you might experience on desktop – in fact, it’s pretty obvious that both versions were explicitly created to be as close to each other as possible. The site doesn’t even have any downloadable apps that you can install on your phone, and it’ll need to be access from your browser just like you’d do it on a computer. Despite this, the mobile interface works very well even on older devices. More importantly, you’ll gain access to all the features of the site, such as the games, bonuses, payments/withdrawals, support, and much more. It’s just presented in a more ‘compact’ package.