SG Casino

SG Casino Review

SG Casino is one of the first to have sprung up in 2023 – and, as such, there’s no way it would avoid our gaze, and our judgment! Despite its generic name, design-wise it appears that a lot of work has gone into it, and its owners (Rabidi N.V.) are very experienced when it comes to the online casino space. But how does their latest creation fare?

To find out, we decided to thoroughly explore SG Casino, evaluating its bonuses, payment options, games, features and safety, and then presenting all of our findings to you so you can decide if this is going to be the casino for you!

So, does SG stand for “So Good”, or is it “Super Gross” instead?

Bonuses

Welcome Bonus – 100% Match up to AU$750 + 200 FS

SG Casino offers two different welcome bonuses – one for its casino section and one for sports. You may only choose one, and if the casino bonus ends up being your pick, you won’t be disappointed with what you get. The 100% match up to AU$750 is a fairly decent offer that will net you a little something extra without being too overbearing.

Perhaps a much better deal compared to the match bonus are the free spins, of which you’ll receive 200 in batches of 20 over 10 days. The free spins game isn’t set, and will be selected by the casino staff depending on when you make your deposit. Once you receive both bonuses, you’ll have 10 days to complete their wagering requirements – x35 for the match bonus and x40 for the free spins winnings. A bit on the high side to be sure, but not the worst we’ve seen.

Unfortunately, there aren’t any reload bonuses that you can claim after the welcome offer has been used up. If you reach level 3 in the VIP program, you’ll receive a weekly cashback, and you can also ‘buy’ bonus funds if you manage to win gems in tournaments. Beyond that, though, the welcome bonus is the only one you’ll get, which is very disappointing.

Games

Pokies

The sheer amount of pokies available at SG Casino is honestly more than satisfactory. Upon sign-up, you’ll be immediately greeted with the games of more than 50 different providers, each of which has dozens upon dozens of their best titles only a click away.

Are all of them winners? No. In fact, we’d wager that the majority are shovelware from developers that really not a lot of gamblers care about. But that shouldn’t detract from the number of fantastic games that are also available – especially since it’s very easy to filter out the shovelware and just display the good stuff!

When you sign up, you’ll be greeted by games such as Pragmatic Play’s “Big Bass Bonanza”, Yggdrasil’s “Valley of the Gods”, Relax Gaming’s “Money Train 3” and Betsoft’s “Take the Bank”. You’ll even be able to discover pokies that are exclusive to the casino and unavailable anywhere else, which is always a huge plus!

Live casino

While the pokies section is absolutely fantastic and well worth the recommendation, the same can’t really be said about the live casino one, at all. For starters, most of it isn’t even available to Australian players – us Aussies will only have less than 20 rooms to pick from, and a handful of games between them. Baccarat only has one room, and more obscure titles like tiger dragon are completely forgotten.

Furthermore, most of the live rooms seem to have been provided by OnLive and SwinttLive, neither of which have the best reputation among live players, with streams that can be laggy at times and dealers that aren’t as entertaining to watch. If you’re primarily a live casino player, SG Casino isn’t for you.

Deposits & Withdrawals

Unfortunately, the payment options at SG Casino are a bit of a mixed bag. One positive thing to note right off the bat is that the minimum deposit and withdrawal amounts are both very low – only AU$15. This makes the barrier of entry very low, and also means the casino won’t hold your winnings hostage until you accumulate some huge amount.

However, the actual methods available for withdrawal are an entirely different story. Unfortunately, they’re very limited – almost to a baffling degree. For example, you can use your MasterCard to deposit, and your Visa to withdraw, but not the other way around. Similarly, you can use a lot of e-wallet solutions for both deposit and withdrawal (like AstroPay and Jeton), but not the most popular ones, like Netleler or Skrill, which are absent entirely.

On the other hand, SG Casino absolutely nails crypto currencies, with eight different coins available right off the bat ranging from “everyone knows them” (Bitcoin and Ethereum) to “no one but the most hardcore crypto enthusiasts would use those” (like DAI and USD Coin). If you’re passionate about crypto, you’ll be pretty happy with the selection – we just wish that the flat currency options were this good!

Withdrawal time

In its footer, SG Casino quite proudly brags about its e-wallet withdrawals being “lightning fast”… And that’s true, for the most part. It’s important to note that every single withdrawal made at the casino, regardless of the method, will take 1-3 days to be “processed”. This “processing time” refers to the span between you making the withdrawal request and the casino actually sending you your winnings.

After that, though, SG Casino’s claims are correct – withdrawals using e-wallets like AstroPay and eZeeWallet will show up in your account pretty much instantly! The same holds true for crypto withdrawals, at least for most currencies (while Bitcoin continues to be quite slow, as it’s always been, Ripple and Litecoin for instance are extremely fast).

But if you’d like to withdraw using your card or bank account, be prepared to wait. It takes about 3-5 days for a withdrawal into your Visa card to fully show up in your account, and if you choose a direct bank transfer, the wait will be even longer – 10-15 business days!

VIP Program

It’s always very important for casinos to cultivate player loyalty in order to prevent their best players from leaving. SG Casino have chosen to do this through the use of a VIP program that awards them various privileges as your level within it increases. All players start at level 1 and then gradually rise through the ranks, receiving more (and better) perks.

Here’s what you’ll be getting at each level of the program:

As your level increases, so, too, does your monthly withdrawal limit – but perhaps the most interesting part of this program is the cashback. Every week, you’ll be able to get a percentage of your losses back as real money, which actually is a pretty sweet deal that makes heavy losses feel a bit more palatable.

So, how do you rise through the ranks? Well… We’re not too sure, actually. The casino itself doesn’t tell you how you can do so, and the support team only encouraged us to keep playing, depositing and winning, and, eventually, we’ll be promoted. It seems like SG Casino’s staff periodically examines every account at the casino and manually “promotes” the most active accounts, but without knowing what precisely counts towards said ‘promotion’, you have no reliable way of actually advancing through the ranks. Which is a bit of a bummer!

Tournaments

What would an online casino be without pokie tournaments? We at casinoaustraliaonline.net are big fans, and we know we’re not alone – and, luckily, SG Casino know that too! As a result, they’re offering multiple different tournaments to their players, each with its own prize pool and eligible games.

One thing that’s certainly worth commending is the sheer diversity of content when it comes to SG Casino’s tournaments! No matter when you open the page you’ll find both long and short tournaments, as well as ones for pokies and for live casino – the latter of which is actually really rare! So even if you’re not a fan of pokies, you can still climb the leaderboards with games that you do care about.

Unfortunately, there’s one big caveat which kind of hampers the whole great thing here: most of the tournaments don’t actually reward players with real money. Granted, there are some that will absolutely net you a decent prize if you rank high enough, but most will simply reward you with “gems”, which is the casino’s currency for getting things like bonuses and free spins.

Verification

If you wish to withdraw your winnings from SG Casino, you’ll have to verify your account. There’s just no way around it, every online casino requires the same exact thing! But how does it work?

To complete the verification procedure, you’ll need to submit photos of several different documents to the casino’s support staff. Those will include proof of ID (for example your national ID card), proof of address (like a recent utility bill or bank statement) and proof of payment method (like redacted photos of your credit card or screenshots from your e-wallet interface).

Those documents are the bare minimum that all players will need to submit – you’ll see the exact list once the verification process begins (usually when you try to make your first withdrawal). After that, additional documents might also be requested (such as bank records proving your source of funds), but those are very rare. Most players will not need to submit anything but the documents listed above.

Is SG Casino Legit & safe?

When selecting a new casino to play at, you must always take great care to ensure that the site you sign up for is licensed by a proper gaming authority. If you end up at an unlicensed casino, you risk not only legal issues, but have absolutely no recourse if you get scammed. The casino wouldn’t be held accountable by anyone and wouldn’t have anything to lose, after all.

So, how does SG Casino fare? Well, the site itself doesn’t make much of a mention in regards to its license – which can certainly be a red flag. However, its owner, Rabidi NV, do in fact possess a valid Curacao license. Licenses from Curacao are issued to companies, not to casinos (as many companies operate more than one casino and this makes everything more convenient), so, by extension, SG Casino is fully licensed.

We don’t really know why Rabidi NV have neglected to provide this information on the casino site itself (even though they have on many of their other casinos). But there’s no need to worry, they’re a company with a great reputation and they operate completely legally!

Customer support

If you’re experiencing issues with SG Casino, do not hesitate to contact their support time – they’re the only ones who can help at this point! Luckily, reaching out to them is very easy, as the casino’s live chat feature can be accessed from any page by simply clicking (or tapping) on the Live Chat button near the bottom of the page.

If live chat isn’t something you enjoy using, then the only alternative is to reach out via e-mail. It might take a little bit longer to resolve your problem by swapping mails than by chatting directly, but if that doesn’t bother you, then there’s certainly nothing wrong with this method! Sadly, phone support is not available, but it’s very uncommon to find an online casino with this feature anyway.

Mobile casino

As you can imagine, having a well-functional mobile version is absolutely essential for any casino site in the era of smartphones! Whether you’re someone diving straight into the SG Casino mobile version or switching to it after playing on desktop for a while, there’s no need to worry – the two versions are entirely identical and function the same way.

While there are some very minor design differences between them (for example, less games per row being displayed on a phone’s smaller screen), overall both versions look and feel identical, and both work very well. Besides the occasional (very brief) loading screen, there really isn’t much lag or slowdowns, which makes the mobile casino perfectly viable for players who love to spin pokies on the go!