TheSlotz Casino

TheSlotz Casino Review

Why do you come to an online casino site? Is it to play blackjack, or roulette? Or perhaps for the scratch card and lotteries? No, we reckon most of you are there for TheSlotz – and if that describes you, you might have come to the right place! This brand new casino site advertises an impressive collection of pokies not just on its landing page, but also with its very name! The question is, do its claims have any truth to them, or is this yet another case of a casino site biting off far more than it can chew?

Well, we at CasinoAustraliaOnline don’t like leaving questions like that unanswered, so we rolled up our sleeves and decides to thoroughly investigate everything there is to know about TheSlotz! We checked not only “the slots”, but also the bonuses, the payment options, the VIP program, and most importantly, the legitimacy of the site – among many other aspects. Curious what we found out? Read on!

Bonuses

Welcome Bonus – 100% Match up to AU$1,000 + 75 Free Spins

Before you can play the slots of TheSlotz, you’ll need to make a deposit – and once you do that, youu’ll also earn yourself a little bonus, the site’s way of saying “hey, thanks for trusting us”. In this case, you’ll receive a 4-part welcome package, with each bonus applicable to one of your first four deposits. None of those bonuses is mandatory, but since they’re all better than the reload offers (which we’ll discuss in a moment), they might very well be worth claiming regardless.

The very first bonus is a 100% match up to AU$1,000, which is a fairly standard offer that, although by no means terrible or insufficient, also fails to impress among a sea of casinos with similar deals. To sweeten the pot somewhat, TheSlotz will throw in 75 free spins, making this a very good deal for players who are intending to deposit only the minimum amount (AU$30, same as the casino minimum) – even if it’s somewhat of a bum deal for high rollers.

As for the wagering requirements, those, too, will be pretty standard: to withdraw this bonus, you’ll need to play through it x30 times within 10 days of activation. This requirement applies to the full bonus, meaning both the match offer and the free spins winnings. Furthermore, the amount you’ll be able to withdraw will be limited to x10 the bonus amount, though we doubt most players will earn anywhere near that much.

Additional Welcome Bonuses

Like we mentioned earlier, you’ll be getting 4 different bonuses once you sign up for TheSlotz – one for each of your first 4 deposits. We already described the first bonus, but how do the rest of them fare? Sadly, they’re all downgrades compared to it, but that much could be expected. For example, the second deposit bonus preserves the 100% match percentage and the 75 free spins, but lowers the maximum bonus amount down to just AU$700 – again, something that should satisfy regular players, but turn off high rollers.

The third deposit bonus is the worst one, as while the AU$700 maximum amount remains in place, the percentage is now down to a mere 50% – meaning you’ll be getting just AU$5 in bonus cash for every AU$10 deposited. The fourth and final part will reduce the maximum bonus amount een further (AU$600), but at least the match percentage will go up to 75%.

As for wagering requirements, they’ll be exactly the same as the first deposit bonus, so we won’t spend too much time on them: x30 on the full bonus amount which must be wagered within 10 days, with winnings being capped at x10 the bonus amount.

Reload Promotions at TheSlotz Casino

Although TheSlotz’s 4-part welcome package is pretty generous, ultimately it’s only good for new players – once you’re ready to make your 5th deposit, you’ll be all out of offers for bonus cash… right? Wrong! The site still offers a series of reload promotions that will, true to their name, reload after a certain period of time, letting you keep claiming them over and over again (unlike the welcome offer where each part of it can only be claimed once).

The first such promo is the Weekly Reload, which will give you a 70% match up to AU$700, alongside 50 free spins once a week – and quite frankly, this is a very generous bonus considering the fact that you can get it every week. It’s even better than one of the welcome bonuses, which is quite the achievement – though the caveat here is that the minimum deposit is now AU$50, and the wagering requirements on the free spins are now x40 (the ones on the match offer remain at x30). To claim this bonus, you must make a deposit between Monday and Thursday.

If you want a slightly bigger deposit amount, then the Monthly Deposit is also available – you guessed it – once a month. This offer will net you a 60% match up to AU$900, alongside 60 free spins. Quite frankly, we’re not the biggest fans of it, as it’s not particularly bigger compared to the weekly reload (despite being available 4 times less frequently) – especially since the bonus requirements are the same as it (AU$50 minimum deposit, x30 wagering on the bonus amount, x40 on the free spins winnings).

Games

What’s an online casino without its games section, right? A worse bank, that’s what! You’re not here to mindlessly deposit and withdraw money, you’re here to play – and at a glance, it sure seems like TheSlotz has quite a few ways to do just that! We’re talking pokies, table games, jackpots, crash games, live casino, even scratch cards, bingo and keno! Wow! At first look, this truly comes across as one of the best and most diverse games selections we’ve ever reviewed!

And therein lies the disappointment: the way the games section SEEMS has nothing to do with how it IS. And that stems entirely from the fact that, although TheSlotz displays every value in Australian dollars, it doesn’t actually have a dedicated Aussie version. Which means that many of the displayed games won’t actually work if you try to play them in Australia. Don’t get us wrong: what’s here isn’t nothing, and it’s great that an online casino operating in Australia is offering any kind of scratch cards or bingo games! We just wish the selection was a bit better curated for Aussie players.

Pokies

Considering the fact that this casino is called “TheSlotz”, it stands to reason that its main focus would be explicitly its pokies section – and, to an extent, it is. Accessing it will reveal a message advertising well over 9,000 different games, which is true from a certain point of view. That point of view, however, is not the Australian one, and as a result many of those 9,000 games are unplayable here. You’ll need to try them one by one and hope you don’t get the dreaded “this game is not available in your region” before you finally find something to play.

But ordinarily, this issue – while very annoying – can be fixed by simply finding out which providers operate in Australia and then filtering out just their games manually. It’s a chore, but not an impossible one. At TheSlotz though, that’s not an option since players are not allowed to filter their games by provider. That decision is, frankly, inexplicable, making TheSlotz one of the very few casinos which doesn’t allow you to check a particular provider’s games. Hell, you won’t even be able to see which provider a game is from before you open it!

Live casino

The live dealer section suffers from the same issues as the pokies one, yet even more exarcebated. Like before, there will be many games (specifically by Evolution Gaming) which you won’t be able to play due to them being currently unavailable in Australia. You’ll need to manually search for and test every room to see which ones you can actually access… and frankly, the selection will be even more limited here than it was with the pokies.

You see, even in its “full” form, TheSlotz doesn’t have that many live dealer rooms – and only a handful of those (less than 30) will be playable by Aussies. Once again, it’s impossible to filter out the available games by provider, so if you want to play something more specific (like, say, craps by Pragmatic Live, which is available), your only option is to scroll all the way down while hitting the “More Games” button a few times until you find it. While this isn’t the worst live section we’ve ever seen, it’s certainly not great.

Deposits & Withdrawals

One of the most important, yet often overlooked aspects of online casinos, is the payment options – the methods you can use to make deposits and, more importantly, withdrawals. TheSlotz already hasn’t taken Australian audiences into consideration when it comes to their games, but how are they faring in terms of the payment options we have access to here? Well, it’s middle of the road – while they’ve covered all the bases, don’t expect anything above that.

Visa, MasterCard and bank transfer are all available here, as are Google Pay and Apple Pay. In terms of more niche e-wallets, Mifinity, Skrill, and Neteller are all available, but other popular options like Jeton are missing. If you’re looking for an anonymous payment option, Paysafecard is accepted, and the other alternative is crypto. A decent amount of coins are present (such as Bitcoin or Ethereum), but some of the more niche ones, like Solana, are not available.

Withdrawal time

Depositing at an online casino is always a quick and fairly easy thing, but withdrawals can be significantly more time-consuming. Not only will you need to deal with verification (which we’ll explain in a few moments), but you’ll also have to wait far longer than you did when making a deposit. For starters, each casino will take a few days of processing time to investigate and then dispatch your payment, and while TheSlotz hasn’t specified how long that is for it, but at most casinos, it’s about 3 days.

Does that mean you’ll certainly get your money after 3 days? Sure, if you used most of the payment methods here, that’s true – e-wallets (like Neteller or Skrill) are very fast and will process your transaction immediately upon being dispatched. Same goes for crypto. On the other hand, if you’re withdrawing with a credit card or bank transfer, prepare to wait a few days longer, as banks are a bit on the slow side.

VIP Program

The VIP program of any online casino is one of its most important features: it’s the way the casino shows appreciation for its most loyal players, all while giving them something to strive for. Many sites will have an elaborate bonus system that lets you “level up” and unlock exciting new features, like a cashback or exclusive bonuses. TheSlotz’s solution is simpler, yet infinitely more disappointing.

For starters, yes, there is a VIP program here which promises higher withdrawal limits, a personal VIP manager, and other relatively minor perks. Which is good to have, all things considered! But you won’t be getting there by “leveling up”. Instead, it’s by invitation only. Once the casino’s staff decides you should be a VIP, you’ll become a VIP, and not a moment too soon. Which makes this less of a “VIP program” and more of a random perk that a select few high spenders might get. Overall, it’s not worth even thinking about it.

Tournaments

Considering the fact that this site is called TheSlotz, it’s not completely unreasonable to assume that slot tournaments will be a part of its repertoire. But alas, they’re not – in fact, TheSlotz doesn’t seem to offer any tourneys here, with the exception of a single “Drops & Wins” style promotion. Now, the thing about “Drops & Wins” offers is that, while they’re technically tourneys, they just give out random rewards to players who engage with a particular company’s games. They don’t pit players against each other, nor are they exclusive to TheSlotz. If you were hoping for that, you’ll have to look elsewhere.

Verification

When discussing the payment options earlier, we briefly touched upon the idea of verification – that you need to verify your identity in order to be able to withdraw. But how does that work in practice? Well, the moment you make your first withdrawal request, the casino will automatically lock down your account and begin the verification procedure (called KYC – Know Your Customer). Once you’ve completed the procedure, your account will be restored.

And the way you complete it is simple: you need to prove you are who you said you were during registration! That’s done by submitting a few simple documents, like your passport or driver’s license, as well as something that can prove where you live (like a utility bill or delivery receipt). Sure, there are valid privacy concerns in giving out that information to third parties – but since it’s required by law, unfortunately you’re not going to be able to get around it.

Is TheSlotz Casino Legit & safe?

Sadly, many Australian casino sites have gotten into the bad habit of not listing their owner and license on their site – which prevents players from looking up whether the company that operates them is legitimate, has a good reputation, and is properly regulated by an independent observer. You know us, though: we at CasinoAustraliaOnline never leave a stone unturned when it comes to safety. And after a brief search through the public Anjouan license registry, we determined that TheSlotz is owned and operated by a company called Round Square Ltd.

As you might have guessed, considering where we found this information, the casino is licensed by Anjouan, meaning that it’s legitimate. Furthermore, Round Square Ltd seems to have a decent enough reputation with players – not perfect, but we weren’t able to find some overwhelming amount of scam reports or anything like that. So, what’s the reason for this information not being listed in the site’s footer? We’re afraid we don’t have an answer to that.

Customer support

In the event that you need some help with your TheSlotz account, the best place to get it is straight from its customer support team – after all, that’s why they’re there! Most players would reach out via the “Help” button in the left-hand menu, which makes sense, since it’s the one that’s most easily accessible and obvious. This will open up a live chat window and instantly connect you to a live support agent who will try to resolve your issues on the spot. Emphasis on “try”.

You see, most live chat agents (not just at TheSlotz, but at many other casinos) are very limited in what they’re allowed to do. Which means that if you want help with a more serious issue (for instance, a withdrawal that just won’t arrive no matter what), you’re better off going slightly out of your way and contacting support via email. It’s slower, and the casino’s email address isn’t immediately obvious, but even then, email is the best way to get help here.

Mobile casino

Interested in playing TheSlotz from your phone or tablet? No problem! Although you won’t be able to download and install a dedicated mobile app, the site is already fully optimized to work on most devices as-is. This means that when you open it up on a desktop computer it’ll look like any other website, but if you access it through your phone’s browser, it’ll behave and appear far closer to a mobile app. During our testing, we didn’t find any missing features or games (well, aside from the ones that were already missing for Aussie players), which makes mobile a fantastic platform to enjoy TheSlotz on!