Woo Casino

Woo Casino Review

What do you shout out when you hit a big win? Maybe “Yeah!” or “Hooray!” or some expletive we couldn’t possibly type without raising our age rating even further. Well, some people scream “Wooooo!!!” and that’s exactly where Woo Casino gets its name and theme from. We must give them points for creativity!

Of course, with a fun name like that, we just had to dig deeper, examining the bonuses on offer, the games (both pokies and live offerings) and, of course, the very legitimacy of the casino. All so we could evaluate every aspect and give you an honest review of what to expect should you sign up.

So, does Woo Casino get a resounding “Woooo!” or is it more of a middling “Eh”?

Bonuses

First Deposit Bonus – 100% up to AU$150 + 150 FS

An online casino’s first deposit bonus is often the first thing that new players will interact with after signing up, which is why a lot of casinos place a strong emphasis on it and make sure that it impresses. Which is why it’s a little disappointing to see that Woo Casino’s first deposit bonus is only adequate.

Don’t get us wrong – a 100% match up to AU$150 isn’t a bad deal for most players, but hardly stacks up to the casinos that offer thousands of dollars to their new players. The emphasis here is clearly more on the free spins rather than the cash bonus, which can be played on the IGTech pokie “Wolf Treasure”. But if you’re not someone who likes this particular pokie, or isn’t a fan of free spins in general, there isn’t much to like here.

Still, if you do decide to take advantage of the bonus, you’ll have to deposit at least AU$25 and use the bonus code “WOO” during your first deposit process. You’ll receive your cash bonus immediately, and your spins in batches of 25 over 5 days. The wagering requirements are x40, which is rather steep, so it’s important to be aware of that.

Second Deposit Bonus – 50% up to AU$150 + 50 FS

While the first deposit bonus was only adequate in our opinion, the second is almost laughable. This time, you’ll only receive a 50% match bonus, which means that you’ll need to deposit AU$300 to take advantage of the full bonus (and the minimum deposit of AU$25 will only get you a mere AU$12.5 in bonus funds).

But while the match percentage has been halved compared to the first deposit bonus, the free spins have been slashed in 3, with only 50 awarded. You’ll receive them all in bulk (rather than in batches) and will be able to play them on the “Avalon: The Lost Kingdom” pokie.

While this bonus offering isn’t much, if you decide to take advantage of it, you’ll have to use the bonus code “WOLF” during your second deposit. As with the first one, the minimum deposit is AU$25, and the wagering requirements for both the cash bonus and free spins winnings are x40.

Champion Reload – 50% up to AU$300 + 50 FS

A welcome bonus is one thing, but it’s important to know just how the casino treats its loyal players – and the best way to do that is to examine its recurring bonuses. And, much to our surprise, we discovered that they’re better than some of the welcome bonuses! Granted, that’s very rare to see, and it left a pleasant aftertaste after the mediocrity of the previous offerings.

Much like the 2nd deposit bonus, the Champion Reload promotion (which you’ll be able to claim once a week, every week) nets you a 50% match bonus and 50 free spins, but the maximum amount you’ll get from the match bonus has been doubled, from AU$150 to AU$300. The spins will be given to you immediately (instead of in batches) and can be played on the “Johnny Cash” pokie.

To take advantage of this offer, you must deposit at least AU$25 on Saturday or Sunday and use the bonus code “SCORE” during the deposit process. The wagering requirements for both the cash bonus and free spins winnings is still 40x.

Games

The fact of the matter is that while players come for the bonuses, they stay for the games, and even the worst welcome bonus can be more than made up for by a great selection of pokies, table games and live casino offerings! So, is Woo Casino able to make up for its unsatisfactory first and second deposit bonuses with its selection of games?

Pokies

Unfortunately, the selection of pokies available at Woo Casino isn’t particularly big. By our count, only a little over 1,000 games are available to Australian players – which may sound like a lot, but is a far cry from other casinos that sport anywhere between 2,000 and 5,000 pokies.

Still, quantity can be forgiven if at least the games are of quality, and we’re sad to say that this isn’t quite the case either. Many popular game providers, like Play’N GO and Nolimit City, are missing in action, and the providers that Woo Casino showcases on its front page fail to impress. While we can’t say that the likes of Felix Gaming, Belatra and IGTech are bad, they’re also probably not particularly big draws for most players.

That’s not to say that there aren’t at least a few really decent pokies to play, though. Betsoft’s “Take Olympus”, Belatra’s “Big Wild Buffalo” and Zillion’s “Candy Stash” are all available, and have all proven themselves more than capable of winning an audience. The question is whether they’re enough to make up for the sea of mediocrity that is most other pokies.

Live casino

A lackluster selection of pokies means that it’s up to the live casino section to save the day! So, does it provide enough to do so? Well… The answer to that will depend entirely on what you’re looking for.

We at casinoaustraliaonline.net have very high standards when it comes to live casino, and we look at both the quality of the available rooms and the diversity of games. The quality of Woo Casino’s live casino is unquestionable – their rooms are provided by Atmosfera and BGaming (among others), who are no slouches in the world of live casino gaming.

But as for diversity, well… Hopefully you’re a fan of roulette and blackjack, because the vast majority of rooms are dedicated just to those two games. While there are several rooms dedicated to various poker variants (like Hold’Em, American Gold Poker and Caribbean), as well as to less popular titles (like Keno), they’re a minority compared to the blackjack and roulette rooms that dominate the live casino section.

Deposits & Withdrawals

The list of deposit methods available at Woo Casino, frankly, leaves a lot to be desired. Pretty much the only way to deposit that isn’t via a credit or debit card is via a prepaid Neosurf voucher. Any kind of e-wallet solution (such as Astrosurf, Neteller, Skrill, etc) is not accepted, and neither are alternative prepaid solutions (like Paysafecard).

It’s obvious that the focus of the casino falls more towards cryptocurrencies rather than traditional flat currencies, as their selection is significantly more impressive. Despite a few glaring omissions (like Ripple), players will be able to deposit using most cryptos, including Bitcoin, Ethereum, Litecoin and Tether. The unfortunate side effect to crypto deposits, however, is that you will become ineligible to receive any kind of bonus offering when you deposit using crypto.

Withdrawal time

How quickly you’ll receive your winnings will depend entirely on which method the casino will use in order to dispatch them. Crypto withdrawals (which can only be requested if you’ve deposited using crypto in the first place) are instant, and how quickly you’ll find the amount in your account will depend solely on the speed of the blockchain.

However, winnings withdrawn to your credit card will be issued as refunds, which take up to 3 days to be processed. This also means that any leftover winnings beyond your original deposit will have to be withdrawn using a different method, like bank transfer or Neosurf (for example, if you deposited AU$20 and won AU$30, you’ll receive AU$20 as a refund on your card and AU$10 via a different method).

Bank transfer is available as a withdrawal method (but not as a deposit one), but we can only recommend it as a last resort. Not only does it take the longest to send your funds, up to 5 business days, but it also incurs additional fees that you wouldn’t be paying otherwise.

VIP Program

Woo Casino’s loyalty program is simple and straightforward – for every AU$15 you wager, you’ll receive 1 CP (Comp Point). Keep in mind, this doesn’t apply to deposits – if you deposit AU$30, bet it, double it and wager the winnings, that’s AU$90 in wagers, or 6 CP.

Once you accumulate enough CP to pass a certain threshold, you’ll level up and be able to claim a unique reward, ranging from free spins to huge cash prizes. Here’s what you’ll receive for every level you climb, and the CP you’ll need to get there:

While those rewards may seem rather appetizing at first, they stop seeming particularly attractive once you do the math and realize just how much you’ll need to play to get them. By the time you get past the free spins and get to level 9 (requiring 2,000 CP), you’ll need to have wagered AU$30,000 to receive a bonus of only AU$15. And to complete the VIP program and get the grand prize of AU$150,000, you’ll need to have placed bets totaling AU$75,000,000.

The silver lining is that, if you’re lucky or dedicated enough to receive some of these prizes, you’ll only need to wager them 3x times before withdrawing them.

Tournaments

Woo Casino’s tournaments are one of the casino’s biggest features, with the website promoting them at every turn. Even while you’re casually browsing the games, you’ll see big banners for tournaments you can participate in worth millions of dollars! Indeed, by simply placing wagers on certain casino games, you’ll be able to earn points, climb the leaderboard and, if you climb high enough, score fantastic prizes.

Credit must be given where it’s due, as Woo Casino’s tournaments are certainly very good and quite diverse. Alongside several pokie tournaments (with durations between a week and a month), they also offer a weekly live casino tournament, which is very rare to see. By placing bets on live casino as you normally would, you stand the chance to win up to AU$3,000 extra every week, which isn’t bad at all.

Of course, if it sounds too good to be true, that’s because it is – at least for Australian players. Many of the biggest tournaments (such as the Pragmatic Play Drops & Wins tournament, which awards up to 1,000,000 euro per month) are not available to players from Australia. So it’s always important to read the fine text before committing to prizes you might not even be able to win.

Verification

Every online casino requires you to verify your account before you’re able to withdraw any of your winnings. While most players tend to feel rather annoyed by this mandate, it’s not something that the casino staff choose to do of their own free will – they’re simply complying with international money laundering regulations.

Woo Casino is no exception, and you’ll have to provide several documents to its support team before you’ll be able to withdraw any of your hard-earned winnings. Those will include, but may not be limited to:

• Proof of identity (such as your national ID card)
• Proof of address (such as a utility bill with your name and address on it)
• Proof of payment method ownership (like photos of your bank card)

Additional documentation, such as your transaction history, may also be requested in case there’s issues with confirming your identity. Last, but not least, it’s possible you may need to hold a brief video interview over Skype with the casino staff confirming you are who you say you are.

This is standard practice that many Australians have probably experienced before when handling financial matters, but it can be a bit annoying nonetheless. Still, the faster it’s done, the sooner you can withdraw your winnings.

Is Woo Casino Legit & safe?

According to Australian law, it’s not permitted for players located on the territory of Australia to participate in online casinos that are not licensed. As such, it’s always important to double-check whether a casino you’re about to sign up for is properly licensed.

We’ve done our homework, and have been able to confirm that Woo Casino is, indeed, fully licensed and regulated by the Curacao Gaming Authority. This makes it possible for players from Australia to play and withdraw winnings without getting into legal trouble.

Customer support

The games and bonuses are fun and all, but let’s be honest – the most important part of an online casino is its support team. When something isn’t working as intended, or you’ve faced an insurmountable issue, it’s the customer support representatives you’ll need to trust to pull you out of a bind.

Luckily, there are several ways to reach out to the customer support team. The easiest one, and the one we recommend to Australian players, is the live chat function, which can be accessed by tapping on the speech bubble icon in the bottom right corner of the interface. This will connect you to a support representative you can chat with who will immediately be able to resolve your problem.

During our research, we were also able to find an e-mail support you can reach either through your e-mail client (for example, Gmail) or by filling out a dedicated support form. However, we weren’t able to access that information through the current version of the site itself, so we can’t confirm whether e-mails are being actively monitored by the staff. As such, we’d recommend players to stick to the live chat function.

Mobile casino

According to research, most gamblers today place bets using their phones rather than their desktop computers, and as such a casino lacking a good enough mobile version is practically suicide! Luckily, Woo Casino didn’t fall for that rookie mistake, as their mobile version is fast, functional and very well crafted.

During our research, we tested all of the site’s functions on mobile (such as pokies, live casino and payments), and had no issues accessing any of them. The pages loaded very quickly, and the list of available games didn’t seem to be any smaller on mobile compared to desktop.

As such, if you’re the type of player who prefers to gamble while waiting for the bus rather than hunched over a screen at home, you’ll be happy to learn that mobile is the best way to experience Woo Casino.