BetHall Casino

BetHall Casino Review

When we first saw the name of BetHall Casino, our first thought was “wait a minute, isn’t every online casino technically a bet hall?” After all, it’s a virtual hall where you place bets! Might as well call it Blackjack and Roulette Site, or Pokie Spinning Place! … Actually, thinking of it, how many casinos with Spin in the title have we reviewed? Most of them were about as uninspired as their name, which makes us have early concerns about BetHall sharing a similar issue.

Still, we at CasinoAustraliaOnline.com aren’t ones to judge a site by its name alone! We have to give BetHall a proper chance to impress us, and that’s precisely why we did! Over the course of many days, we tested out BetHall’s library of games and features, examined its bonuses and terms of service, even explored the casino’s support function! Most importantly, we conducted an investigation to see if it’s trustworthy and safe to play at. What did we discover? Read on and find out!

Bonuses

Welcome Bonus – 100% Match up to AU$750 + 200 Free Spins + 1 Bonus Crab

Pretty much every online casino will place a huge emphasis on its welcome offer – and with good reason! Most of the time, this is what actively promotes visitors to players, giving them that little push they needed in order to make their first deposit! In the case of BetHall, you’ll have to deposit at least AU$30 to take advantage of its biggest bonus offering, and once you do that, you’ll receive a few different perks.

First off, you’ll get a 100% match up to AU$750 – overall, a pretty disappointing bonus, to put it bluntly. It’s not the worst one in the world, but it’ll also certainly disappoint any high rollers who wish to claim thousands with their first deposit. On the other hand, if you’re someone who never planned on putting that much down, you’ll be pleased to learn that you’ll receive 200 free spins (in batches of 20 over 10 days), even with a minimum deposit! You’ll even get 1 spin on the Bonus Crab game!

However, this cash won’t just be yours to withdraw – you’ll have to actually play it. To be more precise, you’ll need to wager through the cash bonus x35 times, and your free spins winnings, x40 times. Furthermore, you’ll just have 10 days to do so. While these requirements can be pretty strict, they’re still within the average for an online casino. What can we say, withdrawing bonuses is tough!

Reload Promotions at BetHall Casino

Although the BetHall welcome offer is decent for what it is, it’s ultimately just one bonus. This means that, after your first deposit, you won’t be able to receive any more bonuses… right? Well, not quite. BetHall has two reload offers which will refresh upon use, allowing you to claim them over and over again. With a bit of clever planning and good timing, you’ll gain bonus cash with every single deposit you make!

Which bonus you’ll claim depends on the day of the week. From Monday to Thursday, a minimum deposit of at least AU$30 will net you 50 free spins. However, if you deposit over the weekend, you’ll instead receive a 50% match up to AU$1,050. Boosting your deposit to AU$75 on the weekend will net you 50 free spins in addition to the cash bonus, so if you combine the bonuses, you can get a pretty decent amount of spins.

As for the wagering requirements, they’re the same as the welcome bonus: x35 for the cash bonus and x40 for the free spins. Not ideal, but again, pretty average.

Games

But forget about the bonuses, they don’t matter! You know what matters? The games! That’s what you’re here for, all the bonuses do is enable you to play more games! So, how does BetHall do in that regard? Actually, pretty great! In fact, we dare say that its collection of pokies and table games is its strongest asset by far! You’ll even have access to a really great sports section, which isn’t something that everyone will benefit from, but should be a huge boon to the punters among you! Finally, you’ll also be able to play some instant win games like Plinko, but those are fewer than the pokies or live dealer titles.

Pokies

Earlier we said that the games section of BetHall is its strongest asset, and nowhere is that more obvious than in its selection of pokies! You’ll find so, so many games here, thousands of them, from about a hundred different providers! Admittedly, many casinos can boast about having such a large diversity of games, but when you actually try to play the titles that those sites offer, you’ll find that many of them aren’t actually playable in the land down under. That’s not the case here at BetHall, where everything you see in Australia, you can play in Australia!

And we’re not just talking about nonsense pokies nobody has ever heard of, either! You’ll enjoy titles from some of the most popular developers, including Nolimit City, Play’N GO, Pragmatic Play, Zillion, Mascot Gaming, Yggdrasil, BGaming, Microgaming, the list goes on and on and on! One might say there’s too many games, which is just about the only criticism we’ve got of this section: it’s a little overwhelming, especially to new players. Some clever categorization would have solved this issue.

Live casino

BetHall’s live dealer section is just as good as its pokies counterpart, perhaps even better depending on your tastes! For starters, it has practically every casino game you’d find in a land-based location – and this is where some reader who thinks they’re clever will say “Um actually it doesn’t have Andar Bahar or some other obscure title only played in some tiny Asian casinos”, but joke’s on them because it does! It has hundreds of rooms across over a dozen different games! You’ll even find live game shows!

The focus, though, will be on blackjack and roulette (and, to a smaller extent, baccarat), which is only fair because those are by far the most popular casino games. The main difference will stem from the providers, since each one of them has different dealers and a slightly different way of doing things. But even here, BetHall exceeds by showcasing multiple different providers, among which Pragmatic Live, Evolution Gaming, and Atmosfera. There really isn’t anything more we could demand here!

Deposits & Withdrawals

Most online casinos ultimately don’t cater to Aussies. They’ll take our money, sure, but they don’t take too many measures to accommodate us – which becomes apparent when you look at their payments section and spot a bunch of methods you don’t even recognize! However, BetHall has a dedicated version just for Aussies which changes many things about the site: what games are shown, the currency displayed, and, yes, what payment methods are available.

The list is pretty interesting: the only credit card you’ll be able to deposit with is MasterCard, with Visa and MasterCard being relegated only to withdrawals. Beyond that, you’ll have access to a bunch of e-wallet,s such as Neteller, Skrill, Jeton, and Mifinity, as well as some pre-paid vouchers like Paysafecard and Neosurf. Putting those aside, you can also use a bunch of crypto coins, like Bitcoin, Tether, and Ethereum – those are available for both deposits and withdrawals.

Withdrawal time

Ready to withdraw? Well, don’t invite all your mates out for drinks just yet – it’ll take a while until your winnings wll arrive into your account, and that’s even if you’ve already cleared out the verificatio procedure and other things that’ll slow you down the first time you’re cashing out. For starters, BetHall will take about 3 days to dispatch those sweet winnings, since they’ve got internal protocols that they need to follow. Most payment methods will deliver the money not long after, but if you’re withdrawing via a banking method (like a credit card or bank transfer), be prepared to wait extra since the bank will also have its own verification procedures to follow.

VIP Program

The hard truth is that casinos live and die through their most loyal players. A lot of sites tend to rely on short-term gains, trying to draw as many players as possible to make a deposit and then leaving them out to dry after. It’s no coincidence that those sites are gone, while the ones that treat their older players well are still going strong. BetHall Casino tries to belong to the former group… it’s just not very good at it.

Its VIP program isn’t something horribly original: whenever you bet with real money (on pokies only) you’ll receive an amount of points directly proportional to the size of your deposit. Once you’ve earned enough points you’ll gain a level, going from 1 to 2, then 3, etc. With each level, you’ll unlock some extra features, like a cashback or higher withdrawal limits. Sounds great, right?

It is, in theory. In practice, the levels increase way too slowly, to the point where it’d take the average player literal years to get from one level to the next! And even then, it wouldn’t feel like much of an accomplishment because the perks you’ll unlock aren’t that good. The cashback for instance only starts at level 3, and at 5% to boot. Doesn’t feel very VIP! Ultimately, most people will just ignore this feature outright, and that’s no way to treat your most loyal players!

Tournaments

Tournaments are an important staple of BetHall Casino – if you had any doubts, just look at how prominently they’re displayed both in the main menu on the left and on the site’s home page! It’s obvious that its creators are very proud of this aspect, and honestly, they should be, it’s quite fantastic! The first thing you’ll notice upon entering is just how many tournaments are active at one point: while most casinos would have one, maybe two at a time, while BetHall has five or six!

The next thing you’ll spot is just how many different types there are. Like, yeah, you can play pokies competitively – but you can also wager on live casino or even sports, which is very welcome! Furthermore, some tourneys will last for a long time (several months) while others will only go on for a few days, up to a week. Naturally, the rewards you can get will reflect that, with the longer tournaments granting you cash, while the shorter ones only giving you a special currency that you can use in the casino store to buy stuff like free spins.

Verification

If you’re an experienced casino gamer, then you’ve already gone through the verification process once or twice before – but if you’re brand new, that term might hold very little meaning to you. No worries, we’re here to explain! Since online casinos are a very frequent target of money laundering, they’re mandated by law to implement certain measures in order to combat this practice. That’s why, for instance, you’ll have to play through any deposit once before you can withdraw it. If the casino doesn’t follow those measures, then they won’t be able to work with payment providers like MasterCard.

Verification is certainly the measure that will impact you most directly, since you literally can’t withdraw without having gone through it. If you try, your withdrawal will be denied and your account will be locked until you verify yourself. You can do so by providing several documents that can prove your identity (like a form of ID, a proof of your address, etc) and uploading them to your BetHall Casino profile so that they can be verified, hence the name. Once your real identity is officially tied to your account, you’ll be able to start withdrawing without issue. This process should take a few hours to a few days.

Is BetHall Casino Legit & safe?

There’s no doubt that BetHall Casino looks great – especially considering just how many different games and features it has. But none of that would matter if the site isn’t also legit, especially since the law won’t do much to protect us Aussies should we get scammed. And, unfortunately, a scam is likely here, since there are several things that make us feel like BetHall might not be entirely legitimate.

The most obvious clue hides in the fact that we have no idea who BetHall’s owner really is – and it’s not because we’re bad at doing research, but because the company isn’t listed anywhere. Even its affiliate program seems tied solely to BetHall and has no other casinos linked to it. Admittedly, we’ve seen many other sites with a similar layout to BetHall, and so can make an educated guess about who its owner is – but that’s not the point. What matters is that they’re trying to stay hidden, and you need to ask yourself why that is. Do you think it’s because they’re totally transparent and safe, or could there be another reason?

Customer support

If you’ve got some kind of issue with BetHall, be it a technical glitch with the site (like your deposits not going through or certain games being listed as unavailable even though they should be playable), then it’s only logical to contact the customer support team. After all, isn’t it their job to look after players like you? Luckily, the casino has provided two different ways to do just that: via live chat (accessible via a button at the bottom of the page) and via email (accessible via Outlook, or however else you send emails).

Unfortunately, during our testing of this feature, we found live chat to be pretty unreliable. Not only was it extremely slow, but also, the responses weren’t of a very high quality. Maybe you can find some use for it for very simple and basic inquiries (even though personally we struggled even with that), but for anything else, we’d strongly recommend that you contact the site’s staff via email. Although this method is much slower, taking up to one business day for a reply to be sent, it’s also more reliable and useful.

Mobile casino

Another good thing about BetHall Casino is just how well it runs on mobile devices! Although the site doesn’t have an app (instead, you’ll have to open it through a browser like you would any other website), it’s clear that its creators have put a lot of effort into making sure that it works and looks great on mobile. This version, although mostly similar to its desktop counterpart, still has a few noticeable differences in its design and layout that are there to account for the change in size and orientation when going mobile. And although this is a little obvious, it’s worth noting that you’ll have accessto all of BetHall’s features and games on your phone, so the experience feels very complete when playing on mobile.