Lucky Heroes Casino

Lucky Heroes Casino Review

Welcome, brave champion! Dare thee enter the dragon’s den? Thou shalt face unspeakable dangers, but should thy victory be assured, thou shalt emerge with thine weight in gold!

Alright, alright, we’re not going to write the whole review like that, but we were certainly tempted to! The very thought of heroic tales from times long past are enough to make practically anyone excited about the idea of picking up a sword and rescuing a damsel or three! That’s precisely the vibe that Lucky Heroes Casino is trying to capture, not just with its theme, but also with its bonuses and features.

However, even the most exciting theme can still be ruined by poor games and an unsafe casino environment. Has this site succumbed to darkness and corruption, or has it truly preserved the splendor of Camelot? Let’s dive in and find out!

Bonuses

Choose Your Own Welcome Bonus

All heroic tales start with a choice! Do you choose the sword that will give you the strength to defeat evil, the shield that will grant you the courage to protect what’s dear to you, or the staff that will earn you the focus of a powerful wizard? Well, Lucky Heroes Casino, too, has placed an important choice, this time, in the form of your welcome bonus.

The first option is also the most standard one, and it’s intended for players who want to try a little bit of everything without too much of a financial commitment. If you select it, you’ll claim a 100% match up to AU$750, alongside a whopping 200 free spins that will be credited to you in daily batches of 20. To claim it, you’ll only need to deposit AU$30, which is quite reasonable.

However, if you’re intent to deposit a lot more than that, then you’ll also need a much bigger bonus. That’s where the second option comes in! This one will not grant you any spins, and will only give you a 50% match on your deposit. In return, however, you’ll be able to claim up to AU$1,500 – not bad for high rollers!

The final option is also the most unique, and it’s aimed exclusively at people who want free spins and nothing else. For every AU$1.5 you deposit, you’ll receive 3 free spins. The maximum is 150, which you’ll, naturally, receive in exchange for an AU$75 deposit. Frankly, we aren’t sure why anyone would want to pick this over the first welcome offer, which grants you 200 free spins for only AU$30 (even the casino’s support staff were perplexed), but hey, it’s there!

Whichever bonus you select, you’ll have to abide by the same wagering requirements for all. You’ll need to play through your deposit amount and bonus x35 times, and through your free spins winnings x40 times – and you’ll need to do so in only 10 days. This will make withdrawing your bonus quite difficult, but still, if you look at it as a way to test out the games that you’re interested in, it’s not so bad.

Reload Promotions

Your heroic journey doesn’t need to stop with your welcome bonus – in fact, it doesn’t need to end at all! Lucky Heroes Casino offers plenty of reload promotions that you’ll be able to claim over and over again, week after week! There are quite a few of these offers available, so for the sake of giving you an overall idea, we’ll just cover a few of the main ones.

If you deposit during the work week (Monday to Friday, for those of you lucky enough to be free of the cruel mistress known as capitalism), you’ll gain 50 free spins on the house. However, if you wait until the weekend, you’ll receive not just these 50 free spins, but also a 50% match bonus up to AU$1,050. Definitely makes it easy to decide when to deposit!

It’s also worth bringing up Lucky Heroes Casino’s cashback feature, which will give you back some of your money if you end up losing it. There are two types of cashbacks available: one for pokies, which will give you back 15% up to AU$4,500, and one for live casino, which will recoup 25% up to AU$300. These offers complement the reload bonuses quite well, and all of the promotions combined will make sure you’ll always be getting a little something extra at Lucky Heroes Casino!

Games

Boy, are there a lot of games here! That’s not the most eloquent phrasing, sure, but it’s our genuine reaction upon first laying eyes on the selection. There are plenty of pokies, sure – that much is expected for any self-respecting casino site. But it was the rest of them that really impressed us.

Whether you’re interested in table games, skill-based arcade games, live casino, sports betting, e-sports or virtual sports, chances are you’ll find it here. Despite casting such a wide net, Lucky Heroes are still able to perfectly capture the essence of all of these different categories, to the point where even if you specifically sign up for just one of them, you’d be quite happy.

The only things that we didn’t find here are bingo and lottery tickets, but these are some incredibly minor omissions that we’re sure wouldn’t deter most players from signing up.

Pokies

The pokies at Lucky Heroes Casino are a bit of a mixed bag. Are we saying that there are a lot of good games, but also a lot of bad games? Well, sure, but that’s not the issue – it’s just something that comes with the territory when you give players a lot of choice. And we have to make it absolutely clear that there are, indeed, thousands of games from dozens of providers available here.

If you can think of any provider, or any pokie in particular, chances are it’s here. We’re talking about BGaming’s “Elvis Frog” series, Pragmatic Play’s “Big Bass Bonanza”, Nolimit City’s “Mental”, Yggdrasil’s “Valley of the Gods” and so many more. You could be playing for months and still come nowhere near to running out!

But that’s really the problem – there are maybe a few too many games available here. What a ridiculous complaint, right? Well, it’s not so ridiculous when you realize that a lot of companies, like Microgaming for instance, don’t usually provide their games to Australian audiences – that’s why you pretty much never see them, despite the fact that they’re quite popular in other countries like the UK.

So, what’s happening here? Are Lucky Heroes offering fake versions of these games? Are they breaching some kind of contract by offering them to Australian players? Is there some kind of top-secret agreement for these providers to exclusively bring their games here, and not to other Australian casinos? Sadly, we don’t know – but it’s certainly worth keeping in mind.

Live casino

Just like with the pokies, you’ll be able to find quite the selection of live dealer titles. Whether you’re interested in more conventional and popular games, like blackjack, roulette and baccarat, or in more niche and unique experiences, such as craps, teen patti, war and sic bo, there will be plenty of viable choices for you here.

The main provider here are Pragmatic Live, so this should tell you a lot about the quality of the selection. As you can expect, they have also brought along their ever-popular “live game shows”, such as Sweet Bonanza and Music Wheel, for those of you who have grown tired of cards and dice and want to try something a little bit different.

Deposits & Withdrawals

The payment methods available at Lucky Heroes are, for the most part, quite varied and diverse. To start off, you’ll only need to deposit a minimum of AU$15 in order to play, which is a very small amount. Sure, you’ll need to double that if you want to claim any bonuses, but if you just want to play and don’t care about that, the barrier of entry is very low.

The methods you can deposit with are also quite numerous and cover a wide range of systems. You can use MasterCard, a bunch of e-wallets (like AstroPay), even a few pre-paid solutions, like Neosurf and Cash2Code. You can even use a number of cryptocurrencies! The only glaring omission is Visa, which can be used for withdrawals, but not for deposits. Quite the odd choice!

Withdrawal time

Most of the deposit methods available at Lucky Heroes Casino can also be used for withdrawal, but how quickly the money will be transferred to your account is another matter entirely. If speed is what you care about most, then going with an e-wallet (like AstroPay, Mifinity or eZeeWallet) or crypto (like Bitcoin or Ethereum) will be your best bet. Those will take care of your transfer in a matter of days, allowing you to enjoy your hard-earned winnings.

But not everyone finds these methods to be all that convenient. For players who would rather have their money easily available rather than quickly delivered, it’s possible to withdraw into your credit card or bank account. In fact, you’d pretty much need to choose one of these options if you first deposited via a pre-paid solution, such as Neosurf.

VIP Program

At long last, we have reached our favorite aspect of Lucky Heroes Casino – the VIP program! Yes, you might find it weird for this to stick out over, say, the games or bonuses, but trust us, Lucky Heroes have put a lot of effort into making this not just a loyalty program, but a heroic journey.

Just like with many programs of this kind, your primary means of engagement will be collecting coins by making wagers on pokies. Every AU$30 deposited and every AU$150 wagered will bring you 1 coin, which you can use for a variety of purposes. For starters, you may free imprisoned heroes to send on quests, which can bring you even more coins in the long run. You can choose between multiple heroes and quests, resulting in a truly epic adventure!

But if you’d rather skip the quests and just claim your rewards, that’s fine too! You can also spend coins at the Bazaar to gain cash bonuses, free spins and other goodies. Honestly, we haven’t even scratched the surface of how involved this whole program is, so if this sounds intriguing to you, we’d advise you to give it a shot yourself!

Tournaments

What is Camelot without its frequent tournaments? Lucky Heroes Casino will offer you, noble knight, the chance to earn some gold by competing against other players – several chances, in fact! There are usually several tournaments that are available at any given point, giving you the choice on what you’d rather play.

Besides in their games, these tournaments will also differ in their prizes. Some will net you coins that you can use as part of the Lucky Heroes Casino’s VIP program, while others will grant you more tangible cash rewards (but, of course, it’s more difficult to rank high on those leaderboards). Whichever you pick, rest assured that you’ll still be able to compete against your fellow knights, earning yourself the right to bask in both glory and gold!

Verification

If this is your first online casino, then you probably aren’t familiar with the process of verification – and trust us, you’d want to be! When you attempt to withdraw for the very first time, your account will be locked until you confirm to the support team that you are who you say you are. This is done in the interest of combating money laundering.

Thankfully, the process of completing the verification is simple. All you’ll need to do is provide them with photos of a few simple documents that you already have around the house, like your passport or ID card – anything official with your photo on it will do. You’ll also need a document proving your current address, like a utility bill or a bank statement.

Once you have those, send them to the customer support team and let them work their magic. Sometimes you’ll need to submit additional documents (like a photo of your bank card), but sooner or later, your account will be verified and you’ll be able to withdraw!

Is Lucky Heroes Casino Legit & safe?

Having a license is one of the most important things that an online casino can do in order to reassure its players that it’s safe and reliable. However, much to our frustration here at casinoaustraliaonline.net, there are plenty of casinos that completely betray player trust by skipping this ever-important steps!

Well, Lucky Heroes isn’t among them, as the casino is fully licensed by the Curacao Gaming Authority! While the presence of a gambling license (especially from an offshore license like Curacao) is by no means a guarantee that the casino will never scam its players, it at least means that the site has some supervision, and you will have someone to report to if they end up stealing your money. Certainly a much better look than having no regulation at all!

Customer support

If you need to verify your account (which you will eventually), or reach out for help with a problem (which you very well might if you stick around the site), you’ll certainly need to contact the Lucky Heroes Casino support team sooner or later. You’ll be able to do so in two different ways: via live chat and via e-mail.

Live chat is faster, but still not quite as fast as we would have liked it to be. When we spoke to the representative, it took quite a while to get a proper answer to our question, and it really should have been instant. As for e-mail, you can expect to wait a few hours, up to a day. However, if you have a non-urgent inquiry (or are too busy to be sitting around the chat window waiting for the slow responses), sending a letter might be the better option.

Mobile casino

So many people play and read about online casinos through their phones nowadays that we’re willing to bet you’re viewing this very review on your phone as we speak! And if so, then you know the importance of an online casino having a fantastic mobile version. And while Lucky Heroes Casino doesn’t have the best one we’ve seen, we found it to be good enough.

To start off with the positives, the layout is pretty decent, and all of the functionality of the website is fully available on mobile. That means you can play games, participate in the VIP program, make deposits, basically anything you’d want to do anyway. However, we found the mobile version to be a bit slow. Maybe it was our devices or wi-fi, but we haven’t encountered this issue with many other online casinos, and the loading times of about 1-2 seconds between pages felt pretty rough.