MoonWin Casino

MoonWin Casino Review

Casinos with an Egyptian theme are a dime a dozen! For whatever reason, at some point someone decided that Egypt will become the universal symbol for gambling, and ever since then we’ve seen dozens of sites and pokies with that theme, not to mention the famous Luxor casino in Las Vegas! MoonWin may be treading on a well-walked path, but because of this, it now needs to work much harder in order to stand out from its competitors.

So, will it walk among the gods, or will it just shrivel up like a mummy? To find that out, we at CasinoAustraliaOnline decided to thoroughly investigate MoonWin, checking not just the obvious things like the games and bonuses, but also its payment methods and extra features (like its VIP program and tournaments). Most importantly, we made sure to look into the site to determine whether it’s legitimate or just a fraud!

Bonuses

Welcome Bonus – 100% Match up to AU$7,500 + 100 Free Spins

The welcome bonus is a great way to make a striking first impression with new players, which is why many sites tend to put their best foot forward – and that includes MoonWin! They’ve crafted not just an excellent first deposit bonus (which we’ll discuss in just a second), but also an entire welcome package that will cover your first three deposits.

Typically, welcome packages tend to have some fairly unimpressive individual parts, as they seek to impress with their sum – but at MoonWin, they hit you right off the bat with the big cash! A 100% match up to AU$7,500 (!!!) will grace anyone who deposits, and that 100% will jump up to 125% if you deposit at least AU$375. Not only that, but you’ll also receive 100 free spins with either bonus, which makes this an overall fantastic offer. We’d be happy with it even if this was the sole welcome bonus!

Alas, every casino promotion must also come with its wagering requirements, and they can be admittedly a little high here. The entire sum (meaning the bonus cash you received plus the winnings from the free spins) will have to be wagered x40 times within only 5 days, which will be rough. Doubly so because the spins will be given to you in batches of 20 over 5 days, and there doesn’t seem to be a grace period for those, so whatever you win from the last batch will have to be wagered x40 times in only 24 hours. Pretty rough!

Additional Welcome Bonuses

No matter how decent the first deposit bonus is, remember that you’ll get two more after it! Those two aren’t quite as good, but we didn’t expect them to be – plus, they’re not bad in and of themselves. The second deposit bonus will net you a 75% match up to AU$1,500 and 50 free spins, and the third, a 50% match up to AU$1,000 and 30 free spins. To be fair, even if the third deposit bonus is the worst one, it’s still bigger than some first deposit bonuses we’ve seen.

The wagering requirements here seem to be the same as they were before (with the full sum having to be wagered x40 within 5 days). The only substantial difference is that although you’ll receive your first deposit bonus no matter what, the second and third will need bonus codes to be activated: “MON75” and “MON50” respectively.

Reload Promotions at MoonWin Casino

The welcome package of MoonWin Casino is fantastic, but it suffers from the same fatal flaw as most other welcome offers: once they’re gone, they’re gone for good! Instead, you’ll have to turn to the reload promotions which, true to their name, will refresh periodically, letting you (theoretically) claim a bonus with each deposit. And although we won’t get into all of the ones available here, just know that this casino has quite a few of them!

Some of these offers will be available once a month, such as the Game of the Month which will net you some free spins on a particular game (typically tied to a holiday happening that month). Most, however, will be present weekly, like the Monday Bonus which will give you up to 100 free spins (the more you deposit, the more spins you’ll fetch) or the Wednesday Bonus which will give you even more spins! Unfortunately, any cash bonuses are tied to the VIP program, so regular players won’t have access to them until they level up. We’ll talk about them more when we discuss that program further down in our review!

Games

Bonuses are cool and all, but you know what’s even better? The games! And trust us, MoonWin Casino has no shortage of those, even if it’s missing some important features like sports betting. In its absence, you’ll find thousands of different pokies, numerous types of table and live games, dozens of crash games, even stuff like lotteries and scratch cards! Not only is there a really big selection of titles, but also, the user interface makes finding the exact right game for you a joy! It’s so easy to navigate, even if you don’t know exactly what you’re looking for. Big props!

Pokies

Many Australian casino sites tend to be pretty poor when it comes to pokies – in no small part because many casino companies refuse to serve us, including some pretty big ones like NetEnt. And we can’t lie, if you’re comparing MoonWin’s Aussie version with, say, its German one, it’s immediately obvious that there are a ton of games missing. However, if you’re just looking at the Australian one by itself (as we imagine many players would), we don’t think there would be a lot of disappointed players.

You’ll still have access to several thousand different games by dozens upon dozens of providers, including some absolute staples of the industry. We’re talking Mascot Gaming, Yggdrasil, IGTech, BGaming, Betsoft, Novomatic, and many more. And if none of those names ring any sort of bell for you, fear not, you’ll still be able to easily find what you need through the slot section’s many categories, like jackpots, megaways, expanding wilds, and so on. There are even categories for themes like Dragons or Adventure!

Live casino

Admittedly, the live dealer section isn’t nearly as good as the pokies – in fact, we’d consider it something of a disappointment, even though it’s not bad. That disappointment mostly stems from the absence of the big live casino companies, such as Pragmatic Live and Evolution Gaming, at least one of which can be found at most Aussie casinos. These companies are the only ones who bring some of the more niche titles, like live game shows.

Without them, we’re left with exactly 5 providers: Iconic21, Betgames, LuckyStreak, Platipus, and Winfinity, with LuckyStreak being the only one with any sort of renown. Even then, there’s a notable absence of games like sic bo, craps, and andar bahar here. The only positive thing we can point out that distinguishes MoonWin’s live section from others is that it seems to emphasize poker, which is pretty cool – even if obviously the experience is much more limited than what you’d find at a dedicated poker site.

Deposits & Withdrawals

It’s vitally important to examine not just the bonuses and games of an online casino, but also the payment methods you’d be able to use to make a deposit – doubly so for us here in Australia! A lot of sites tend to cater more to an international audience, omitting many methods that we’d use here… and sadly, MoonWin falls squarely into this category.

Yes, you can use Visa and MasterCard, that shouldn’t be very surprising (though we are a little surprised by the fact that bank transfer doesn’t seem to be supported for either deposits or withdrawals. You also won’t find any pre-paid cards, like Neosurf. Instead, the focus of the site seems to falls quarely in two places: e-wallets and crypto. If you’re looking to deposit with Australian dollars, your best bet is to do so via Neteller or AstroPay rather than with card.

As for the cryptos, the choice here is admittedly really decent, much more so than the traditional payments. You’ll be able to use not just the huge cryptocurrencies everyone knows (Bitcoin, Tether, Ethereum, etc), but also a few smaller and relatively less known ones like Ripple, Tron, and BitcoinCash. Although the selection isn’t all-encompassing, and it’s missing a few other options like Cardano or Solana, we don’t think many would be disappointed with it.

Withdrawal time

You might be surprised to learn that you won’t instantly receive your winnings as soon as you press that “withdraw” button. That surprise is understandable – your money immediately left your account and went into MoonWin’s when you deposited, so why doesn’t it work the other way around? Well, there are a lot of reasons that we don’t have time to get into, but suffice to say, you’ll be waiting a few days before you can enjoy those hard-earned winnings.

The minimum will be 2-3 days – that’s how much the casino’s terms and conditions put the processing time as. And for the vast majority of payment methods available for withdrawal, you won’t be waiting much longer than that. However, if you choose to withdraw via credit card, your wait time could be extended by several extra days, as your bank will need to perform their own verifications on the transaction that take time.

VIP Program

Practically every online casino has a VIP program – and why wouldn’t they? It’s such an easy and relatively hassle-free way to make players feel valued for their deposit! MoonWin, too, shares the same philosophy, with a detailed VIP program that is themed after the phases of the moon (points for staying on theme!) You’ll receive your first level as soon as you make your first deposit, and can immediately jump to level 2 without placing a single wager by making that deposit over AU$1,500.

Once you’re in, you’ll have access to some pretty essential features, starting with live chat and access to MoonWin’s lotteries and tournaments (which we’ll elaborate more upon just below). Going up to level 2, you’ll unlock further bonuses like phone support and increased withdrawal limits, as well as exclusive weekly reload promos (which we mentioned when we were talking about the bonuses) and even a birthday no deposit bonus! The final stage of the program will net you stuff like physical invitations to events and the VIP treatment at real casinos, but somehow we have our doubts that any player will make it that far.

Tournaments

Tournaments are a huge, gigantic part of MoonWin Casino – in fact, they’re one of its standout features, to the point where if you’re the type of player who loves competing in those, this will probably push MoonWin up your list by quite a few spots. To get a small taste of the offerings, you just need to visit the Daily Run section which will let you participate in a small, 24 hour tourney on a random game. These races have very low prizepools (typically just some free spins) and are done more for the fun of it rather than to win cash.

If you do want to win some cold, hard dollars, though, all you need to do is go to the Tournaments section. That will let you participate in, count them with us now, ten different tournaments – at least, that’s how many there were as of the time of writing, but looking at the list of past ones, there’s no reason to think you wouldn’t encounter at least that many when you go. Some of them will be Drops & Wins promotions that are available everywhere, but others will be exclusive to MoonWin and will bring you prize pools up to AU$100,000! Overall, an amazing feature!

Verification

If you’ve ever made an account at an e-wallet company (like PayPal) or at a crypto exchange one (like Kraken), you’ve certainly had to confirm your identity in order to withdraw funds or make transactions – if not right away, then before too long. Online casinos work the same way, requiring you to identify yourself before you can withdraw any of your winnings. Sites like MoonWin don’t do this just to be mean to you – they (much like e-wallets and other places online that let you withdraw) need to comply with anti-money laundering regulations.

The procedure is exactly the same, just a little bit slower. First off, you’ll need to find a few identifying documents (ID card, anything with your address on it, that sort of thing), and then you’ll have to take a few photos. Once that’s done, you’ll submit them to MoonWin’s KYC specialist, who’ll evaluate all documents and make sure they not only look legitimate, but also match the details you’ve already entered into your profile (like your name). If they do, congrats, you’re free to withdraw those coveted winnings!

Is MoonWin Casino Legit & safe?

At first glance, MoonWin Casino definitely doesn’t look legit – after all, it hasn’t even described its owner or license in its footer! Every legitimate casino site does this, letting players see at a glance what company is running the show, where that company is operating out of, and what regulator has authorized it to accept players. MoonWin’s footer is a black void, and we at CasinoAustraliaOnline have encountered this many times. We were ready to write it off, too.

However, after doing some research, we discovered that MoonWin is owned by a company called Zoritron Limitada, which is registered in Costa Rica – we even found its business license! Furthermore, Zoritron has a license to operate by Anjouan Gaming, which we have verified through the regulator’s registry of casinos. Both of those things are public knowledge, so why hasn’t the casino added them to its footer and saved itself a lot of trouble? We can only assume it’s due to negligence – but as negligent as MoonWin appears to be, it’s also quite legitimate.

Customer support

There are quite a few things about MoonWin that are, shall we say… unconventional. At this point, we really shouldn’t be surprised that the customer support also doesn’t work quite like you’d imagine it. In case you need to contact support, your only options at the start of your casino journey are to send an email, either conventionally or by submitting a ticket (which you can do through the Support page). Responses should take up to 48 hours, but in our case, we got ours just a few hours later.

If you’d like to use the more instant methods, then we’re afraid you’ll have to be a VIP! Admittedly, it’s not as bad as it sounds, since live chat unlocks at level 1 of the VIP program, and that in turn requires you to only place your first deposit. However, phone support unlocks in level 2, which will require thousands of dollars’ worth of wagers or a first deposit of AU$1,500 or more. So, if you’d like to call for help, you’d best be ready to strap in or pony up some serious cash.

Mobile casino

Despite all its flaws, we’re happy to say that MoonWin’s mobile site is really decent, and should cause no trouble for players who prefer to gamble from their phones! That is, in no small part, because the desktop version is also excellent, with a highly intuitive menu and quite a lot of different categories to help youfind exactly what you need. However, the fact that that version could be compressed to fit on a phone with any degree of success is an achievement in and of itself.

As is the case with most mobile casinos, you won’t find a dedicated app that you can download. Instead, you’ll access the mobile functionality simply by loading up the site on your browser. Whether you’re using the default ones (like Safari for iOS devices and Chrome for Android) or something better like Firefox or Brave, the site will work universally across browsers and devices alike.