Palm Casino

Palm Casino Review

If we had a quarter for every online casino we’ve reviewed that had the word “Palm” in its name we’d… Have about a dollar-fifty, but still, that’s quite a lot of palms in the online casino world! And trust us, as denizens of a continent starkly devoid of palms, we aren’t impressed by it one bit! If anything, we at casinoaustraliaonline.net are even stricter when reviewing palm-themed casinos!

All joking aside, there is an ounce of truth in that the casino’s theme and layout are both a little stale, and as such it needs to earn its players in other ways: namely, its bonuses, games, features, and other important areas (such as safety or customer support). To investigate how well it achieves this task, we took a deep, long look at Palm Casino, evaluating its every aspect and then compiling the results just for you, dear reader!

So, does this stand above the other palms, or should we just call a deforestation service?

Bonuses

First Deposit Bonus – 200% Match up to AU$450

So, you’re all signed up for Palm Casino and are ready to claim the first deposit bonus! Is it going to be something worthwhile, or yet another disappointment like at so many other casino sites? Luckily, it’s the former, and while Palm Casino doesn’t have the biggest bonus we’ve ever seen, it still offers a rather decent offer for most players!

To be more precise, what you’ll be snatching up is a 200% match up to AU$450, which is a great offer for players who aren’t looking to deposit too much for their first date with Palm Casino. Granted, high rollers who are used to putting down thousands won’t be awfully happy, but since most of us aren’t looking to put down more than AU$40-50 on a new casino, that 200% match will really come in handy!

And indeed, AU$30 is the minimum deposit that you’ll need to make in order to take advantage of the bonus. Beyond that, once you claim it, you’ll have to wager it x30 times, which is rather reasonable. Granted, this bonus isn’t the biggest, but on the bright side, at least you’ll be able to claim quite a few more offers alongside it as part of the casino’s welcome package!

Additional Welcome Bonuses – Up to AU$14,550

Once you’ve claimed Palm Casino’s first deposit bonus, you’ll be able to receive a grand total of four extra bonus offers, one for each of your four subsequent deposits. Keep in mind that while none of the subsequent bonuses are as good as the first one in terms of their match percentages, they’re way, way bigger in terms of their maximum amount. This means that if you liked the casino following your first deposit bonus and are looking to make a much bigger deposit going forward, you’ll be appropriately rewarded for it.

To be specific, here’s what you’ll claim for your second through fifth deposits:

See what we mean when we say that you can claim a much bigger amount? AU$7,500 doesn’t even come close to AU$450, does it? Though with that said, it’s still a 100% match, so if you keep depositing much smaller sums, you’ll only get that in return – thes giant limits are more aimed at high rollers. But whether you’re a dedicated gambler or a total newbie, one fact remains: you’ll need to wager your bonus x30 times before you can withdraw it.

Reload Promotions at Palm Casino

So let’s imagine, hypothetically, that you really enjoyed your time with Palm Casino and are looking to claim a few extra bonuses. There’s only one problem: you already made 5 deposits, and so the welcome package is all gone! What could you possibly do?!

Not to worry! The casino will offer its long-term players several weekly offers that can be claimed, as the name suggests, once a week. Each bonus corresponds to a particular day of the week and can only be claimed then (for example, the “Finally Friday” offer can only be claimed on, you guessed it, Friday). Once that day comes, the bonus “reloads” and you can keep claiming it as many times as you want.

Since these reload bonuses are often subject to change, we won’t really go into great detail about them – if you’re interested, it’s best to just open up the casino page and take a look for yourself. With that said, we were overall very happy with not just them, but the Palm Casino bonuses in general. They provide great value to the experience and will undoubtedly make bonus lovers in the land down under quite happy!

Games

Overall, we have a lot of good things to say about the Palm Casino games section… And a lot of bad things, too. To start off with the good, there really is a very good diversity of titles and offerings alike in the games section. On the slots side, you’ll be able to find thousands of pokies from dozens of different providers, many of which really big names that will be instantly recognizable to seasoned gamblers.

In addition to that, you’ll be able to play a number of extra titles – live casino and table games are no-brainers (and yes, they are available here at Palm Casino), but on top of that, you’ll have access to raffles and sports betting… At least in theory. And this is really where the bad things come into play, because realistically speaking, we weren’t able to test out most of the site’s features.

Due to (what we assume is) a bug, a lot of the casino’s content will be locked behind a “This page is currently unavailable” error message. For the pokies, table games, and live games, we were able to eventually circumvent this bug by simply deleting cookies – and when that didn’t work, we reloaded the page until it did. However, the sports betting and raffles pages could never be fixed, and sadly, we weren’t able to confirm whether they even exist at all.

We don’t need to tell you why a bug like that is a huge deal. We know that the appeal of online casinos is the luck-based aspect, but imagine relying on luck to even gain access to the games!

Pokies

As mentioned earlier, the pokies offered by Palm Casino are quite good – at least when you can access them! You’ll be able to play over 2,000 different games from some of the biggest names in the business, such as Play’N GO, Yggdrasil Games, and Pragmatic Play. If you’re a more seasoned player and already know what you’re looking for, then you won’t find much to complain about here.

Most of our nitpicks regarding this section of Palm Casino stem when you look at it through the eyes of a new player. There are almost no ways to filter out the games to make narrowing down this gigantic choice easier, so if you’re someone who doesn’t know their Playsons from their Betsofts, you’ll be spending a lot of time just trying to find a game that will be to your liking.

This problem is further exasperated by the fact that Palm Casino doesn’t really conceal games that aren’t available in Australia – it’ll simply give you an error message if you try to play them. As such, the titles of NetEnt, Nolimit City and other providers that have not yet made their games available here will just take up space and add to the already cluttered, confusing layout.

Live casino

The live dealer section of Palm Casino is a bit better organized than its pokie counterpart for a simple reason: there isn’t a whole lot here to confuse players. That’s not to say that we aren’t happy with it, though! You’ll mostly encounter games from Evolution Gaming, which we have absolutely no problems with.

Evolution are generally considered to be among the best live casino providers, with a very wide range of diverse games. Sure, you can find blackjack, roulette and baccarat at every online casino, but Evolution will also bring you titles like sic bo, dragon tiger and war, as well as nearly any other traditional casino game you can think of.

But you’ll also be able to play some non-traditional experiences, such as live game shows. These titles, like “Deal or no Deal”, will make you feel like a contestant on your favorite TV games while also giving you the chance to earn some tangible cash. Overall, even if the selection is a bit scarce in terms of number, it makes up for it in quality and diversity.

Deposits & Withdrawals

The payment options at Palm Casino are… Strange, and not in a good way. For starters, let’s examine the minimum deposits and withdrawals: to deposit, you’ll need to put down a whopping AU$40, which will already alienate quite a few players from the casino. Not everyone is a high roller, and many people just want to deposit about AU$10-15 to test out a new casino.

It gets even worse when you look at the minimum withdrawal amount: AU$75! This is much higher than usual, and it means you’d need to double your deposit (which is already much higher than it should be) to withdraw even a cent from the casino. But the strangeness doesn’t end here.

Looking at the deposit methods, you can only deposit via crypto, which is fair, a lot of casinos do that nowadays – and you can even buy crypto via your card directly in the site via Binance integration, which is pretty cool! But on the flipside, when you’re looking to withdraw, you can do so not only via Bitcoin, but also with your bank card or Skrill account! What mad wizard weaved these payment options?!

Withdrawal time

As stated earlier, you’ll be able to use multiple different methods to withdraw from Palm Casino – but which one of them is the fastest? Well, the unambiguous winner in the speed category is crypto, since it’s not beholden to any financial institution. The bad news is that this makes it a little unsafe, since if you get scammed, you’re not getting your money back. The good news is that, free from the confines of verifications, you’ll be getting your winnings within an hour of them being dispatched.

But crypto isn’t the best option for everyone – some people just want to access their cash in a convenient way, and that’s why Palm Casino allows for withdrawals in your bank account and Skrill. If you have a choice, we’d certainly recommend Skrill, it’d be much faster than your bank account. If the latter is all you have access to, prepare yourself: withdrawals via your bank will take up to 10 days from the moment they’re dispatched.

VIP Program

Unfortunately, Palm Casino doesn’t have a VIP program as of the time of writing. However, this isn’t necessarily a bad thing at Palm Casino, as typically, these kinds of initiatives are created to encourage player loyalty. In this particular case, that is achieved via other means, namely the presence of regular reload promotions.

Of course, we at casinoaustraliaonline.net would have very much liked to see a dedicated VIP program – don’t read this and assume we think the casino doesn’t need one! We’re just saying that there are enough additional bonuses to make up for its absence, so we don’t view it strictly as a negative.

Tournaments

One thing that we absolutely view as a negative, though, is Palm Casino’s utter lack of tournaments. The site has thousands of different pokies and more than enough providers available, so why are tournaments unavailable? They’re relatively easy to implement, and they’re more popular than ever, so there’s no excuse.

If you are a big fan of tournaments who simply can’t find enjoyment in pokies without competing against other players in tournaments, then we’re sorry to disappoint, but you’d better look for another casino.

Verification

Once you attempt to withdraw from Palm Casino (or any other, for that matter) for the first time, you’re going to automatically trigger the verification process. This is nothing scary, but it does mean that you’re going to be messing around with documents instead of playing for a few days.

To prevent money laundering, Palm Casino has to verify the identity of every player that seeks to gain money from it. What this means in practical terms is that, once you make your first withdrawal request, your account will be temporarily locked down until you send a few documents to the casino’s support team. These documents are:

• Proof of ID;
• Proof of address

Any official documents that fulfills these requirements (like your passport and a utility bill, for instance) will be good enough to complete your verification. Once the Palm Casino staff approves those documents, your account will be unlocked and you can safely withdraw.

Is Palm Casino Legit & safe?

Safety is paramount when it comes to online casinos – there’s simply no two ways about it. That’s exactly why we spend a ton of time thoroughly inspecting and investigating the safety of any casino that we are reviewing… And in this case, Palm Casino didn’t pass our investigation at all.

At first glance, it would appear that the site is totally licensed… Or so it claims. However, upon closer inspection, we weren’t able to find a license number anywhere, or any way to confirm those claims. Reaching out to the customer support, we were told that we aren’t privy to the license information, but seriously, they really do have one, “trust me, bro”.

Are we saying that Palm Casino is certainly unlicensed? No. But we’re saying that its chances of being a legitimate online casino are extremely slim. Proceed at your own risk.

Customer support

Most people don’t really understand just how valuable a great support feature can be, at least until they come across one that fails on nearly every level… Which is the case with Palm Casino. In our research, we contacted Palm Casino to ask them a few questions about things we didn’t entirely understand about the site.

We used live chat to reach out to the staff, and we weren’t given a single answer. None! We were either told that we weren’t privy to the information we requested (even something as simple as the casino’s license), or that we had to contact the site via e-mail. Which we also did, and we have yet to receive a response. Sadly, this is a patter with fraudulent online casinos.

For the sake of being comprehensive, it’s important to point out that the site has not one, but three active e-mails: [email protected] for general support questions, [email protected] for the verification documents, and finally, [email protected] for, well, complaints. Although it wouldn’t surprise us if the last one is programmed to auto-reply with a poop emoji.

Mobile casino

Would you like to enjoy Palm Casino in the ‘palm’ of your hand? Then you better grab the mobile app! Luckily, doing so is simple, since you don’t need to download any apps that you don’t already have (we presume that you’re a proud owner of a mobile browser). This eliminates clutter and makes enjoying the site on your phone much safer, as you should never install apps that you don’t 100% trust.

So, what are the differences between the casino’s mobile and desktop versions? Honestly, there aren’t too many of those! It’s clear that Palm Casino was designed with its mobile version in mind first and the desktop version second (which makes sense, given the fact that most players prefer to spin pokies on mobile). Regardless of whether you’re transitioning from desktop to mobile or are starting straight from mobile, you shouldn’t have any difficulties adjusting to the interface.