TrebolPlay Casino

TrebolPlay Casino Review

Leprechauns aren’t exactly new grounds when it comes to online casino mascots – if anything, we’d call them a downright cliche! While they make perfect sense to theme your gambling site around (given that they bring luck and money to whoever spots one), they’ve become so overused that most players probably roll their eyes upon being greeted by one of these short Irish creatures while they’re browsing a new casino.

Luckily for TrebolPlay Casino, we at casinoaustraliaonline.net can’t be swayed that easily! We don’t judge a casino on its mascot or theme, we judge it based on its own merits! Of course, we’re talking about its bonuses, features, games and, of course, safety. We’ve evaluated all of these aspects of TrebolPlay Casino and thoroughly explained our findings in our review below!

So, is TrebolPlay Casino as unimaginative as its mascot, or is there truly a pot of gold at the end of this rainbow?

Bonuses

No Deposit Bonus – 15 Free Spins on Book of Dead

Our first impressions of TrebolPlay Casino are, admittedly, a little mixed. For starters, it doesn’t appear to have any kind of welcome bonus, which is a huge bummer and undoubtedly will turn many players off of playing at the casino. On the flipside, we can’t help but overlook the presence of a no deposit bonus, which is a feature that has become almost extinct in the modern online casino landscape.

Once you sign up and verify your e-mail, you’ll be able to claim 15 free spins on the famous pokie “Book of Dead” by Play’N GO, just like that, on the house! Once you claim them, you’ll have 48 hours to play them, and then wager your winnings from them. You’ll need to wager them x5 times, so if you end up winning €20, you’ll need to make €100’s worth of wagers to withdraw that €20.

Even with that requirement, and a maximum withdrawal limit of €100, we can’t help but feel very good about this no deposit bonus. Does it make up for the lack of a welcome bonus?

Hard to say, it’s pretty subjective. But it certainly serves as a feature all on its own.

Reload Promotions – Extra Free Spins

Even after you blow through your 15 spins on “Book of Dead”, the reels don’t necessarily need to stop spinning. By making a deposit at the casino, you’ll receive a few bonus spins as an extra alongside your deposit.

If you make a deposit of at least €10, you’ll receive 10 spins on “Wild Donuts” by Relax Gaming. Meanwhile, if you’re willing to make a slightly bigger chip investment (€20 or more), you’ll receive 25 spins on “Wild Beach Party” by Pragmatic Play. Each of these promos is only valid for 24 hours, but beyond that, their requirements are the same as the “Book of Dead” no deposit bonus.

Granted, players who aren’t crazy interested in pokies won’t get much out of this promotion. However, looking at it objectively, it’s nice to get something even for very small deposits.

We’ve seen some casinos that require deposits of €50 or higher to give you even the most modest bonuses, so being able to get a fairly decent offering for as little as €10 is appreciated.

Games

While the bonuses of TrebolPlay Casino are a bit of a mixed bag, we were relatively pleased with their games. While far from perfect, we firmly believe that the games are good and varied enough to give a big number of casino enthusiasts their money’s worth.

Obviously, the star attraction here are the pokies (which you should’ve figured out by the fact that all the bonuses give you free spins). TrebolPlay Casino offers more than 2,000 different games to its players from nearly 30 different providers, which is nothing to scoff at!

But if you prefer cards and dice to reels and jackpots, TrebolPlay still has you covered with over 60 different table games and a vast live section featuring more than 200 rooms, all of which are available to Aussie players. And if you’re still not satisfied, then what even are you doing at an online casino, but also, you’ll still be able to place bets on sports in a wide variety of betting markets.

Pokies

As previously mentioned, TrebolPlay Casino offers the games of almost 30 different providers. Some of them are rather big names, such as Pragmatic Play or Play’N GO. Others, not so much (like Igrosoft and Edict), but regardless, even if you’re not a fan of these “filler” titles, the site gives you more than enough options to filter them out and focus on just the providers that you care about.

And there is certainly plenty to care about here at TrebolPlay! Games such as Betsoft’s “Mr Vegas”, Tom Horn’s “Dragon vs Phoenix” and PGSoft’s “Rise of Apollo” may not be household names, but they’re certain to provide you with dozens of hours of entertainment once you truly get invested in them!

But what’s a good pokie section without jackpots? If hitting it big is your goal, you’ll have plenty of opportunities to do that with titles like “Charms and Clovers”, “A Night in Paris” and “Good Girl, Bad Girl”, all of which offer fairly decent payouts for that lucky winner among you.

Live casino

Just like the pokies section, the live dealer one we found to be more than satisfactory. You’ll get to enjoy over 200 rooms from 10 different providers, including LuckyStreak, VivoGaming and BetGames TV. While none of those providers are huge names in the live dealer industry, they should be enough to entertain you while you’re taking a break from spinning pokies or betting on sports.

The diversity of games is absolutely nothing to scoff at – while most live casinos only offer blackjack, roulette and maybe baccarat, that’s far from the limits of the selection available here at TrebolPlay. Dragon Tiger, Bull Fight, Three Face, Teen Patti and Andar Bahar are just some of the more niche games that you’ll have a chance to enjoy in the presence of a live dealer.

Deposits & Withdrawals

Granted, our impressions of the casino so far have been more positive than negative. The same can not be said for its payment section, however, which is more of a disappointment than something worth praising.

Granted, that’s not to say that it lacks any objective qualities. For instance, both its minimum deposit and minimum withdrawal amounts are set at only €10, which means that you really don’t need to commit to the casino financially all that much unless you really want to. A great sign!

However, the number of available payment methods isn’t really sufficient. You’ll only be able to deposit via your bank card or an e-wallet, and granted, TrebolPlay does support a wide variety of e-wallets. But if you’d rather use something else, such as crypto or a pre-paid voucher, you’re simply going to be out of luck. Not a great look for a casino in an era where everyone accepts at least bitcoin!

Withdrawal time

Once your withdrawal request is approved, it will (at least theoretically) first go through an internal processing that can last a few days. Its exact length will depend on the size of your withdrawal, but for requests under €1,000 (which, we assume, should be what most of you are withdrawing), it should take less than 72 hours.

This wait time is universal, but after that, whether you’ll need to wait more will depend on your withdrawal method. If you chose to withdraw via an e-wallet, such as Neteller or Skrill, you can expect to receive your funds pretty much as soon as they’re done processing, as the e-wallet company will not perform any additional verifications.

The same can’t be said for banks, which means that withdrawing via your credit card can take an extra 3-5 days on top of that 72 hours. As such, if you’re itching to get your winnings as early as possible, consider making your first deposit via an e-wallet so that you can withdraw into that when the time comes.

VIP Program

VIP programs are a fantastic way to maintain player loyalty in a world where casinos constantly compete with each other in order to steal players. However, once you’ve fostered a loyal userbase, you won’t lose them no matter what welcome bonuses they offer!

Unfortunately, it doesn’t appear that TrebolPlay are particularly worried about that, given the fact that they don’t offer any kind of loyalty program as of the time of this writing. This is quite disappointing, especially when you consider that their reload promotions only offer players a few free spins.

Honestly, we would have liked to see a more involved program that rewards long-time players with more than some extra spins on pokies, but sadly, it doesn’t appear that this is in the cards.

Tournaments

Much like with their VIP program, currently TrebolPlay do not offer any tournaments on their site. This stings especially bad when you consider not only their very vast collection of games, but also the fact that many of their offerings are relatively unknown and could gain a lot of players from being included in a tournament with even a more modest prize.

We know that pokie tournaments have become extremely popular in recent years, to the point where many players who don’t even play pokies usually still do it to climb the leaderboards. For their sake, we sincerely hope that TrebolPlay change their stance and add tournaments as a regular fixture on the site… Although, quite frankly, we’re not holding our breath.

Verification

The first time you make a withdrawal request at TrebolPlay Casino (or any other casino for that matter), said request will be rejected and you’ll be faced with a rather scary-sounding “verification process”. In reality, this process is anything but scary, and it just involves proving your identity with a few easy to obtain documents before you’re allowed to withdraw your winnings.

What documents would those be? First and foremost, a simple photo ID, such as your national ID card, driver’s license or passport. Second, a proof of your Australian address, like a utility bill or delivery receipt. Third, proof of ownership of your payment method, nothing more than a photo of your card or a screenshot of your e-wallet interface.

That’s it! Once you have those documents (and gathering them really shouldn’t take you more than a few minutes), you’ll need to send them to the casino’s support team, and they, in turn, will verify your account and will let you complete your withdrawal. Easy peasy lemon squeezy!

Is TrebolPlay Casino Legit & safe?

It’s always tough to fully trust a new online casino, especially if you’ve already got some poor experiences in the past. As such, it’s important to gather as much information as possible about the safety and legality of any online casino that you’re considering trusting with your money.

One of the most essential parts of that process is verifying the site’s license. While not all casinos without a license are scams, nearly all scam casinos lack a license, so this should be a big, red flag anyway. Luckily, TrebolPlay Casino has not one, but two licenses legally certifying it to accept players: one from Curacao, and one from Scotland.

But having a license is only part of the procedure, and, despite it, we can’t recommend TrebolPlay Casino as being safe for new players. This is actually extremely rare, but trust us, we’ve got a good reason for it, and it has everything to do with the site’s customer support.

Customer support

At first glance, TrebolPlay Casino’s customer support features seem absolutely perfect in every way. You have a live chat feature built into every page, an e-mail address you can reach (and, alternatively, you can send a ticket directly through the site), and if those aren’t enough, then you can even call them directly! What convenience!

Well, the problems appear when you actually try to use any of these features. The live chat is in Spanish, and will not actually grant you any kind of response. Same goes for the e-mail, we tried to send them a message and got no response, not even within the 24 hours that the site claims are normal. Same goes for the phone number, we tried to connect to it (the number is, oddly enough, located in Chile), but no one picked up.

In the industry, that’s what we call a “zombie casino” – a site that will take your money, but will not reply in any way, shape or form. This is extremely concerning, because it means that you won’t be able to verify your account or perform any withdrawals, as both of those actions require the participation of a customer support representative.

Mobile casino

TrebolPlay Casino’s mobile version is genuinely really great! The design isn’t fundamentally different compared to the desktop one, with the biggest change being that some of the options from the menu on top have been moved into the pull-out menu on the left, accessed from the “hamburger” icon (which is present in both the desktop and mobile sites).

Beyond that, everything is exactly where you expect to find it. This includes the games, the vast majority of which are fully playable on mobile without any issues. You’ll be able to deposit, withdraw and check your account from the palm of your hand, even if you never opened the site from a desktop computer. Really, what more could we ask for?