Loft Casino

Loft Casino Review

For the vast majority of players, who owns the casino doesn’t really matter a great deal – unless it’s impossible to determine a name (a big red flag), who cares who the owner is, right? To us, however, we always look into who owns a particular site we’re reviewing… And sometimes we notice some pleasant patterns!

For example, Dama NV (the owners of Loft Casino) typically receive some of our highest recommendations, and more often than not they truly put a lot of care into every aspect of their casinos! That includes not only their games and bonuses, but also things like their VIP programs or payment options – all of which we’ll review in detail today to see if the pattern holds!

Bonuses

Welcome Bonus – 100% Match up to AU$750 + up to 50 FS

The initial welcome offer of Loft Casino isn’t huge – but it’s certainly enough! If you deposit at least AU$20, you’ll receive a 100% match up to AU$750, While this amount certainly won’t satisfy the highest of the high rollers, we believe it’ll be more than enough for the vast majority of more casual players.

If you up your first deposit to at least AU$75, you’ll also receive an additional bonus – 50 free spins on Bgaming’s “Lucky Lady’s Clover” pokie! While the winnings you can get from them are capped at AU$750, this is still an offer well worth getting if you can afford it because they come with wagering requirements of only x5! This is much lower than the requirements of the match bonus (x30), making it much likelier you’ll be able to withdraw that amount.

Second & Third Deposit Bonuses – Up to AU$750 + 100 FS

Just like at many other online casinos, at Loft Casino you’ll receive additional bonuses for your subsequent deposits, not just the first. These aren’t quite as good as the initial welcome bonus, but are definitely a great way to keep new players engaged and rewarded even after they run out of bonus funds.

For your second deposit, you’ll receive a 50% match up to AU$300, and an extra 50 free spins. The only downside is that, unlike the first deposit, you’ll need to put down at least AU$75 in order for both bonuses to trigger, not just the free spins this time.

Your third deposit will not have this requirement – you’ll be able to only deposit AU$20 to get up to AU$450. However, you’ll still need to put down at least AU$75 for the spins.

Beyond that, though, the conditions remain unchanged, and you’ll need to play through your match bonus x30 times and your free spins winnings x5 times.

Reload Bonus – Up to 100% Match Every Thursday

Once all of your welcome bonuses are gone, it’s time to start relying on the reload promotions! Loft Casino has just one, which is a little bit disappointing, but the way it’s implemented is actually pretty interesting.

If you deposit on a Thursday, you’ll automatically receive a 20% match up to AU$75, that you’ll need to play through x40 times. Sounds like a terrible deal, right? It is – but that’s only because it gets better. As you progress through the casino’s VIP program, you’ll be able to improve all 3 of these conditions, until you’re getting a 100% match bonus every single week.

Certainly a unique way to implement a bonus – even if it requires some work to get the most out of it!

Games

The selection of games at Loft Casino is actually fairly decent – although whether you’ll fall in love with them will depend more on taste than anything. The pokies available are undeniably the standout, with dozens upon dozens of providers offering their games to players eager to start spinning some reels!

The rest of the casino, however, is a bit of a mixed bag. It doesn’t have any sports betting options, scratch cards or anything of that nature, and its live casino section isn’t quite as big or diverse as we would have liked. If you’re not a particularly big fan of pokies, you might want to examine the casino’s offerings for yourself first to see if it has what you need before you commit to an account there.

Pokies

The pokies section of Loft Casino is certainly a decent mix of quantity and quality. Once you sign up, you’ll be able to access literally thousands of games from over 40 different software providers. Granted, many of them are just filler that you probably won’t think twice about, but that doesn’t mean you can’t find plenty of really high-quality games.

A few of the most popular standouts include Playson’s “Luxor Gold”, BSG’s “Take the Bank”, Bgaming’s “Elvis Frog” series, Yggdrasil’s “Valley of the Gods” and many more. While most of these aren’t exactly household names, they’re also good and recognizable enough to provide most pokie enthusiasts with a fun experience.

The same holds true for jackpot pokies, which Loft Casino has a decent collection of. Within its Jackpot section you’ll be able to find games like Yggdrasil’s “Jackpot Raiders”, Lucky’s “Mayan’s Gold”, Belatra’s “Bank Robbers” and Bsg’s “Hearts Desire”.

Live casino

Unlike the pokies section, the live casino offerings of Loft Casino aren’t quite as impressive. Don’t get us wrong – the quantity is very much there, as you’ll be able to explore dozens of different rooms provided by seven different developers. And they’re no slouches either – Atmosfera and Lucky Streak in particular have a pretty good reputation!

So, what’s the problem? Well, despite the grand number of providers, the amount of rooms that are available isn’t particularly big, and neither is the diversity of games. If you enjoy roulette, blackjack or baccarat, you’ll be okay, even though the rooms aren’t quite as numerous in number as we’d like.

But most other games that are a bit more niche are either not represented at all or only have one room. If you were hoping to play games like craps, tiger dragon or even live game shows such as Deal or no Deal, you really won’t find much for you here.

Deposits & Withdrawals

Overall, our impressions of the Lof Casino payment methods were very positive! It’s always important for a casino to allow players to deposit their way, and you can certainly do that here regardless of your preferred payment method. Of course, you’re free to use a credit card just like at any other casino, but on top of that you’ll also be able to deposit using an e-wallet (such as Neteller or MuchBetter) or a pre-paid voucher, namely Neosurf.

Crypto enthusiasts need not worry, because the casino offers a very wide variety of cryptocurrencies for both deposit and withdrawal. Pretty much any popular crypto coin is available, starting from the really big names (like BItcoin and Ethereum) and going all the way down to less popular ones that still have a lot of momentum (like Ripple and Tether).

Withdrawal time

You’ll be able to withdraw using nearly any method also available for deposit – which, of course, means that your withdrawal speed will vary wildly depending on what method you select. If you’re looking for the fastest possible withdrawal, using crypto coins or an e-wallet (such as Skrill or Neteller) will be your best bet. All withdrawals at Loft Casino are processed very quickly, and if you select those methods, your winnings will reach you almost immediately upon being dispatched.

Credit card withdrawals are more convenient, but they will also take much longer to arrive – between 3 and 5 days after being dispatched. Bank transfer will take the longest of them all, by far – in addition to the casino’s processing time being increased by 2-3 days when selecting this method (which means you’ll wait longer before your money is even dispatched), you’ll also need to wait for 10-15 days for your winnings to arrive and be usable.

VIP Program

To incentivize and cultivate player loyalty, Loft Casino have settled on a very big and elaborate VIP program that will allow you to unlock various perks as you progress through it. For every AU$30 you bet on slots, you’ll receive one Loft Point (or LP). The more Loft Points you receive, the higher you’ll climb up in the VIP ranks, and the more perks you’ll get! While at first the LP requirements are quite low, they’ll increase the higher you climb, and eventually you’ll even need to reach a certain threshold of deposits to keep progressing.

The rewards for doing so are definitely worth it, though. By climbing the VIP leaderboard, you’ll not only unlock one-time perks (for example, free spins and exclusive bonuses), but also long-term benefits that will remain for as long as you’re a member of the casino. Those will include getting better conditions on the Thursday Reload Bonus (which we describe in the Bonuses section of this review), as well as getting a weekly cashback bonus and other great rewards!

Tournaments

What self-respecting casino doesn’t have pokie tournaments nowadays? They provide players with a new, fun way to enjoy pokies in a competitive setting, while also letting you discover games you might not have looked at before. Given its emphasis on pokies, Loft Casino naturally includes tournaments, although they’re not quite as good as they could be.

One of their biggest flaws is that Loft Casino only offers one tournament at a time. This, in turn, funnels all players into the same leaderboard, making sure that the rewards will all be claimed by high-rollers who can deposit thousands into the pokies. That is especially true since each tournament only provides three rewards, rather than 10-20 like other casinos do. But don’t weep too much if you can’t qualify, as the rewards aren’t exactly great – just free spins.

Verification

Oh no! You’ve made your first withdrawal, but it was coldly rejected! What is going on?! No need to panic, this is completely normal and will happen to every single player at Loft Casino (as well as any other). To get around this, you’ll need to complete a brief verification procedure in order to prove your identity to Loft Casino.

Luckily, doing so isn’t particularly complicated. All you need to do is send photos of both sides of a photo ID (for example, your ID card or driver’s license) and some kind of proof of address (like a utility bill from the last 3 months with your name and address on it). Depending on how you deposited, you might also need to prove ownership of your payment method. If you used a card, you’ll have to send redacted photos of it to prove that it’s yours, and if you used an e-wallet, you’ll need a screenshot from the main screen showing your name and e-mail address.

Once all of these documents have been sent to the casino’s support team, they’ll be reviewed and (hopefully) approved. After that, you’ll be able to withdraw to your heart’s content!

Is Loft Casino Legit & safe?

It’s understandable why many people (especially Aussies) would be concerned about whether a casino is legal or not. That’s why we at casinoaustraliaonline.net usually perform very rigorous checks to verify a casino’s licensing and reputation. However, there are some companies whose reputation precedes them, and Dama NV certainly is among them!

We’ve reviewed many casinos owned and operated by Dama (just like Loft Casino is), and they’re always perfect in terms of safety! Very few customer complaints, valid license that is easily verifiable, nothing questionable in the terms and conditions, no hidden fees… All in all, there really isn’t much to worry about here besides whether you’ll win or lose at the games!

Customer support

It’s essential for every casino to have a good and dedicated support team, and Loft Casino doesn’t disappoint here either! If you’re having issues, or just have problems, you can very easily reach out to the support representatives, either via live chat or e-mail. While it’s recommended to use live chat for faster responses, in our experience, e-mail was also quite quick.

It’s not currently possible to call them over the phone, or submit a support ticket, but that’s not really something we can hold against the casino. What matters is that the support agents are polite, very well informed and efficient. What else can you want, really?

Mobile casino

Just like most other parts of Loft Casino, its mobile design is pretty great! While the casino doesn’t have a dedicated app that you can download onto your phone, you can access it via your phone’s browser and it’ll still work perfectly. Every game that we tested worked, and the design itself worked very well on the smaller phone screen.

One thing of note is that, on both desktop and mobile, the casino site can be a tiny bit slow. There is a loading screen when going from one page to the next that tends to last for a few seconds, which isn’t a big deal on desktop, but can get a little annoying on mobile. Despite that, we really couldn’t find much else to be concerned about regarding the Loft Casino mobile version!